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Remote Contact Center Engineer Jobs in Michigan (NOW HIRING)

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Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · Remote

$56.50 - $75.50/hr

This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: Confident in a client ...

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Remote Contact Center Engineer information

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a Remote Contact Center Engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What are Remote Contact Center Engineers?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a Remote Contact Center Engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
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Remote Contact Center Engineer jobs near you
Remote Contact Center Telesales Agent

Remote Contact Center Telesales Agent

EVOLUTE INC

Troy, MI • Remote

$14 - $15/hr

Part-time

Medical, Dental, Vision, Life, PTO

Posted 14 days ago

Job description

Here are the highlights for the Remote Contact Center Telesales Agent gig:

The Lowdown:

  • Who We Are: Evolute Contact Center is an established contact center with a supportive vibe. We work hard, offer a good base rate plus incentives, and are growing fast!
  • The Job Title: Remote Call Center Telesales Agent.
  • The Pay: $14.00 - $15.00 per hour, depending on experience, plus extra incentive pay based on how well you do.

What You'll Be Doing (Basically, Selling!):

  • You'll be making outbound calls to folks who filled out an online form asking for a free mortgage rate quote.
  • Your main goal is to hit and exceed your sales goals to earn that sweet incentive pay (details on the bonus structure come during training!).
  • You'll use scripts for handling objections but need to be able to think on your feet too.
  • Keep the customer on the line to transfer them to the mortgage company.
  • Gotta keep good notes in the system.
  • Deal with complaints, doubts, and even upset customers like a pro.

What You Need to Bring:

  • At least 1 year of outbound call center experience, it has to include sales and working in an incentive-based environment.
  • Experience following a sales script.
  • Awesome communication and sales/upselling skills.
  • A solid attendance track record—show up and be dependable!
  • The ability to stay cool and professional, even when people say no.
  • Be good about sticking to break and lunch times.
  • CRITICAL: You MUST live in one of these states: Arizona, Florida, Kentucky, Michigan, North Carolina, South Carolina, Tennessee, or Texas.
  • High speed, hardwired internet (no wifi)
  • Separate, designated work space, free from distractions to do your best work

The Sweet Perks:

  • We send you the equipment you need (after you finish training)
  • GREAT medical, dental, and vision insurance
  • Free Life Insurance and Disability coverage
  • Paid Time Off (starts right away!)
  • Paid holidays

Shift & Start Info:

  • Hours of Operation (ET):
    • Monday - Thursday: 9:30 am - 6:30 pm ET
    • Friday: 9:30 am - 4:00 pm ET
  • Anticipated Start Date: August 17, 2026
  • Training Schedule (First Two Weeks Only): Part-time, Monday - Friday, 10 am - 1 pm ET.

Heads Up! (Important Note):

Evolute Inc will never ask you for money (like to buy equipment) as part of the application process. If someone asks, it's a scam—tell the company!

Apply