This role partners closely with Flight Center leadership to analyze trends, maintain schedules, and ... call/volume patterns and identify drivers of variability • Support capacity planning by updating ...
This role partners closely with Flight Center leadership to analyze trends, maintain schedules, and ... call/volume patterns and identify drivers of variability • Support capacity planning by updating ...
Call Center Agent
Columbus, OH · On-site
$17.79 - $22.21/hr
Call Center Agent Established in 1984, Equitas Health is a regional not-for-profit community-based ... With minimal supervision, demonstrates the ability to research and analyze information from various ...
Call Center Agent
Columbus, OH · On-site
$17.79 - $22.21/hr
Call Center Agent Established in 1984, Equitas Health is a regional not-for-profit community-based ... With minimal supervision, demonstrates the ability to research and analyze information from various ...
Call Center Agent
Columbus, OH · On-site
$17.79 - $22.21/hr
Reporting to the Call Center Manager, the Call Center Agent is responsible for answering a high ... With minimal supervision, demonstrates the ability to research and analyze information from various ...
Quick apply
Call Center Agent
Columbus, OH · On-site
$17.79 - $22.21/hr
Reporting to the Call Center Manager, the Call Center Agent is responsible for answering a high ... With minimal supervision, demonstrates the ability to research and analyze information from various ...
Call Center Agent
Columbus, OH · On-site
$17.79 - $22.21/hr
Reporting to the Call Center Manager, the Call Center Agent is responsible for answering a high ... With minimal supervision, demonstrates the ability to research and analyze information from various ...
Call Center Agent
Columbus, OH · On-site
$17.79 - $22.21/hr
Reporting to the Call Center Manager, the Call Center Agent is responsible for answering a high ... With minimal supervision, demonstrates the ability to research and analyze information from various ...
WFM Analyst (contract)
Columbus, OH · Hybrid
Monitors call volume demand in real time and flexes workforce accordingly. * Ensures that the best possible call center service levels are achieved to maximize utilization. * Monitors call volume and ...
WFM Analyst (contract)
Columbus, OH · Hybrid
Monitors call volume demand in real time and flexes workforce accordingly. * Ensures that the best possible call center service levels are achieved to maximize utilization. * Monitors call volume and ...
Customer Service Representative I (Call Center)
Obetz, OH · On-site
$14.50 - $18.75/hr
Customer Service Representative I (Call Center) Classification: Non-Exempt Reports to: Program ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Customer Service Representative I (Call Center)
Obetz, OH · On-site
$14.50 - $18.75/hr
Customer Service Representative I (Call Center) Classification: Non-Exempt Reports to: Program ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Customer Service Representative I (Call Center)
Columbus, OH · On-site
$18/hr
Customer Service Representative I (Call Center) Classification: Non-Exempt Reports to: Program ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Customer Service Representative I (Call Center)
Columbus, OH · On-site
$18/hr
Customer Service Representative I (Call Center) Classification: Non-Exempt Reports to: Program ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Customer Service Representative I (Call Center)
Columbus, OH · On-site
$18/hr
Customer Service Representative I (Call Center) Classification: Non-Exempt Reports to: Program ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Quick apply
Customer Service Representative I (Call Center)
Columbus, OH · On-site
$18/hr
Customer Service Representative I (Call Center) Classification: Non-Exempt Reports to: Program ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Customer Service Representative I (Call Center)
Columbus, OH · On-site
$14.50 - $18.75/hr
Customer Service Representative I (Call Center) Classification: Non-Exempt Reports to: Program ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Customer Service Representative I (Call Center)
Columbus, OH · On-site
$14.50 - $18.75/hr
Customer Service Representative I (Call Center) Classification: Non-Exempt Reports to: Program ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Customer Service Representative I (Call Center) Classification:Non-Exempt Reports to:Program ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Customer Service Representative I (Call Center) Classification:Non-Exempt Reports to:Program ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Customer Service Representative I (Call Center) Classification:Non-Exempt Reports to:Program ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Quick apply
Customer Service Representative I (Call Center) Classification:Non-Exempt Reports to:Program ... IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.
Forecasting & Capacity Planning Analyst (Call Center)
Columbus, OH · On-site
$90K - $100K/yr
Experience: 3+ years of experience in demand planning, capacity planning, contact center workforce management, or operations analysis, ideally within healthcare, specialty pharmacy, or a high-growth ...
Quick apply
Forecasting & Capacity Planning Analyst (Call Center)
Columbus, OH · On-site
$90K - $100K/yr
Experience: 3+ years of experience in demand planning, capacity planning, contact center workforce management, or operations analysis, ideally within healthcare, specialty pharmacy, or a high-growth ...
Call Center Specialist (20/24 hrs.) - Main Library
Columbus, OH · On-site
$18.01 - $23.26/hr
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the ... Ensuing a positive customer experience by determining customer needs, analyzing and solving ...
Call Center Specialist (20/24 hrs.) - Main Library
Columbus, OH · On-site
$18.01 - $23.26/hr
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the ... Ensuing a positive customer experience by determining customer needs, analyzing and solving ...
Ohio_Service Desk Analyst_Call Centre exp_w2
Columbus, OH · On-site
$19.75 - $27/hr
We are looking to fill a position for Service Desk Analyst in Columbus OH. Qualifications 2-3 years previous IT Service Desk and/or Call Centre experience required in the following areas. * Active ...
Ohio_Service Desk Analyst_Call Centre exp_w2
Columbus, OH · On-site
$19.75 - $27/hr
We are looking to fill a position for Service Desk Analyst in Columbus OH. Qualifications 2-3 years previous IT Service Desk and/or Call Centre experience required in the following areas. * Active ...
Service Desk Analyst_Call Centre exp_w2
$19.75 - $27/hr
Self-motivated achiever who gains satisfaction from providing excellent customer service Qualifications 2-3 years previous IT Service Desk and/or Call Centre experience required in the following ...
Service Desk Analyst_Call Centre exp_w2
$19.75 - $27/hr
Self-motivated achiever who gains satisfaction from providing excellent customer service Qualifications 2-3 years previous IT Service Desk and/or Call Centre experience required in the following ...
... analytics, Generative AI, transformative technologies, and creative design. We can enhance customer ... strategy, call drivers, workforce management, agent experience, service levels, technology ...
... analytics, Generative AI, transformative technologies, and creative design. We can enhance customer ... strategy, call drivers, workforce management, agent experience, service levels, technology ...
Collaborate with CHIP/call center counterparts as needed to ensure unity of effort and alignment on ... Strong knowledge of workforce management best practices, preferred * Strong knowledge of contact ...
Collaborate with CHIP/call center counterparts as needed to ensure unity of effort and alignment on ... Strong knowledge of workforce management best practices, preferred * Strong knowledge of contact ...
Collaborate with CHIP/call center counterparts as needed to ensure unity of effort and alignment on ... workforce management best practices, preferred Strong knowledge of contact center performance ...
Collaborate with CHIP/call center counterparts as needed to ensure unity of effort and alignment on ... workforce management best practices, preferred Strong knowledge of contact center performance ...
Collaborate with CHIP/call center counterparts as needed to ensure unity of effort and alignment on ... Strong knowledge of workforce management best practices, preferred * Strong knowledge of contact ...
Collaborate with CHIP/call center counterparts as needed to ensure unity of effort and alignment on ... Strong knowledge of workforce management best practices, preferred * Strong knowledge of contact ...
Supervisor, IT Service Center
Dublin, OH · On-site
Collaborate with CHIP/call center counterparts as needed to ensure unity of effort and alignment on ... Strong knowledge of workforce management best practices, preferred * Strong knowledge of contact ...
Supervisor, IT Service Center
Dublin, OH · On-site
Collaborate with CHIP/call center counterparts as needed to ensure unity of effort and alignment on ... Strong knowledge of workforce management best practices, preferred * Strong knowledge of contact ...
Call Center Workforce Analyst information
See salary details
$30K - $36.3K
7% of jobs
$36.3K - $42.5K
13% of jobs
$43.6K is the 25th percentile. Wages below this are outliers.
$42.5K - $48.8K
28% of jobs
$48.8K - $55.1K
1% of jobs
The median wage is $56.3K / yr.
$55.1K - $61.4K
5% of jobs
$61.4K - $67.6K
1% of jobs
$67.6K - $73.9K
15% of jobs
$73.9K - $80.2K
4% of jobs
$80.5K is the 75th percentile. Wages above this are outliers.
$80.2K - $86.5K
11% of jobs
$86.5K - $92.7K
1% of jobs
$92.7K - $99K
14% of jobs
$30K
$64.6K
$99K
How much do call center workforce analyst jobs pay per year?
As of Aug 7, 2026, the average yearly pay for call center workforce analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.
What are popular job titles related to Call Center Workforce Analyst jobs? For Call Center Workforce Analyst jobs, the most frequently searched job titles are:
- Overnight Remote Call Center Supervisor
- Remote Work From Home Mcleod Medical Center
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- Optimum Call Center
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- Entry Level Veterans Affairs Call Center
- Monday Through Friday Remote Call Center Representative
- Call Center Engineer
- 211 Call Center Specialist
What job categories do people searching Call Center Workforce Analyst jobs look for? The top searched job categories for Call Center Workforce Analyst jobs are:
What states have the most Call Center Workforce Analyst jobs? States with the most job openings for Call Center Workforce Analyst jobs include:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 20 days ago
Job description
Join the NetJets Team
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
Purpose of Position
The Workforce Optimization Analyst is responsible for supporting workforce planning, scheduling, and real-time
operations to ensure optimal staffing levels and service performance. This role partners closely with Flight Center
leadership to analyze trends, maintain schedules, and provide insights that drive efficiency and Owner
satisfaction.
Tasks and Responsibilities
• Assist in developing short-term and long-term forecasts based on historical trends and business inputs
• Analyze call/volume patterns and identify drivers of variability
• Support capacity planning by updating assumptions and models
• Create and maintain agent schedules aligned to forecasted demand
• Monitor schedule adherence
• Assist with shift preferences, PTO tracking, and schedule optimization
• Monitor real-time performance against service level goals
• Identify staffing mismatches and recommend corrective actions
• Communicate intraday updates to operations leadership
• Produce daily/weekly performance reports
• Analyze KPIs to identify trends, risks, and opportunities
• Maintain dashboards and standard reporting tools
• Partner with operations leaders to align staffing with business needs
• Support continuous improvement initiatives within WFM processes
• Communicate effectively with agents and leadership regarding schedule changes and performance
Note:
It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.
Education
Bachelor's in Data Analytics
Certifications and Licenses
Years of Experience
2-4 years of experience
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs)
• A continuous learning mindset
• Experience with WFM tools (e.g., NICE, Verint, Genesys, Aspect, Calabrio)
• Familiarity with forecasting or scheduling concepts
• Demonstrated ability to craft insights and tell stories with data to non-technical audiences
• Exposure to data visualization and reporting tools (Excel, Power BI, Tableau, etc.)
How NetJets Supports You
NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life.
Our comprehensive suite of benefits include:
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
Purpose of Position
The Workforce Optimization Analyst is responsible for supporting workforce planning, scheduling, and real-time
operations to ensure optimal staffing levels and service performance. This role partners closely with Flight Center
leadership to analyze trends, maintain schedules, and provide insights that drive efficiency and Owner
satisfaction.
Tasks and Responsibilities
• Assist in developing short-term and long-term forecasts based on historical trends and business inputs
• Analyze call/volume patterns and identify drivers of variability
• Support capacity planning by updating assumptions and models
• Create and maintain agent schedules aligned to forecasted demand
• Monitor schedule adherence
• Assist with shift preferences, PTO tracking, and schedule optimization
• Monitor real-time performance against service level goals
• Identify staffing mismatches and recommend corrective actions
• Communicate intraday updates to operations leadership
• Produce daily/weekly performance reports
• Analyze KPIs to identify trends, risks, and opportunities
• Maintain dashboards and standard reporting tools
• Partner with operations leaders to align staffing with business needs
• Support continuous improvement initiatives within WFM processes
• Communicate effectively with agents and leadership regarding schedule changes and performance
Note:
It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.
Education
Bachelor's in Data Analytics
Certifications and Licenses
Years of Experience
2-4 years of experience
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs)
• A continuous learning mindset
• Experience with WFM tools (e.g., NICE, Verint, Genesys, Aspect, Calabrio)
• Familiarity with forecasting or scheduling concepts
• Demonstrated ability to craft insights and tell stories with data to non-technical audiences
• Exposure to data visualization and reporting tools (Excel, Power BI, Tableau, etc.)
How NetJets Supports You
NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life.
Our comprehensive suite of benefits include:
- Medical, Dental, and Vision
- Healthcare Advocacy
- Employee Assistance Program
- Flexible Spending Accounts
- Health Savings Account with annual employer contribution
- Wellness Programs & Discounts
- Paid Time Off
- Parental Leave of Absence
- Life and Accident Insurance
- Voluntary benefits (financial protection plans)
- 401(k) plan, with 67% of every dollar you contribute matched by NetJets
- Short and Long-Term Disability
- Legal Plan
- Identity Theft Protection Plans
- Pet Insurance
- Family & Caregiving Support