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Remote Contact Center Engineer Jobs in California

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Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

Support migration activities from legacy contact center platforms to Genesys Cloud, including ... Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible ...

Lambda

$185K - $290K/yr

Multiple Sites - US (Remote/Hybrid eligible) Travel : 50% travel to our data center sites Role Overview The Data Center Facility Telemetry & Controls Management Engineer is a critical technical role ...

UJET INC.

AI Software Engineer

Los Angeles, CA · On-site +1

$150K - $165K/yr

About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof ... We are unable to sponsor or take over sponsorship of an employment visa at this time. #LI-Remote ...

Convoso

[Remote] Director of DevOps

Los Angeles, CA · On-site +1

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006 ... Site Reliability Engineer leader leading multiple teams with a passion for automation and ...

Convoso

[Remote] Director of DevOps

Los Angeles, CA · On-site +1

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006 ... Site Reliability Engineer leader leading multiple teams with a passion for automation and ...

Convoso

[Remote] Director of DevOps

Los Angeles, CA · On-site +1

$56.75 - $77.75/hr

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006 ... Site Reliability Engineer leader leading multiple teams with a passion for automation and ...

Convoso

[Remote] Customer Success Manager

Los Angeles, CA · On-site +1

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006 ... Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT ...

Five9

Senior Asset Development Engineer

San Ramon, CA · On-site +1

$319K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... This is a full-time remote position that can be worked from anywhere in the Continental US. The ...

Five9

Mid-Market Sales Director (Remote)

San Ramon, CA · On-site +1

$86K - $168K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

GEICO

Sr. Software Engineer - Applied AI

Palo Alto, CA · On-site +1

$144K - $189K/yr

... core contact center experiences for sales, service and claims operations used by 20,000 GEICO ... Our Sr. Software Engineer is a lead member of the engineering team working across the organization ...

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Remote Contact Center Engineer information

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a Remote Contact Center Engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What are Remote Contact Center Engineers?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a Remote Contact Center Engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are the most commonly searched types of Contact Center Engineer jobs in California? The most popular types of Contact Center Engineer jobs in California are:
What are popular job titles related to Remote Contact Center Engineer jobs in California? For Remote Contact Center Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in California look for? The top searched job categories for Remote Contact Center Engineer jobs in California are:
What cities in California are hiring for Remote Contact Center Engineer jobs? Cities in California with the most Remote Contact Center Engineer job openings:
Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in California as of July 2026, with employment types broken down into 75% Full Time, 14% Part Time, and 11% Contract. Highlights an 100% Remote job distribution.

Contact Center Representative - Hybrid Remote

Star One Credit Union

Sunnyvale, CA • On-site, Remote

$52K - $71K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

EXCELLENT PAY AND BENEFITS!
Be a part of one of the most successful financial institutions in the country!!
Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 129,000 members worldwide. With assets over $9 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row, Star One has been ranked #1 by America's Credit Unions for providing the highest direct financial benefit to the members we serve.
We offer AMAZING BENEFITS that help keep our employees healthy and shining bright!!!
  • 401(k) Plan, Match, and Profit Sharing
  • Annual Wellness Benefit
  • Education Assistance
  • Employee Loan Discounts
  • Medical, Dental, and Vision (Effective date of hire)
  • Paid Holidays
  • Paid Time Off Program
  • Staff Incentive Variable Pay (Bonus)
Job Title: Contact Center Representative
Responds to member questions regarding accounts, loans, and other credit union products and services.
Hours: Monday through Friday from 10:15 a.m. to 7:00 p.m. and rotating weekends 8:30 a.m. to 5:00 p.m. with a day off during the week. Scheduled off on New Year’s Day, Thanksgiving and Christmas with all other holidays subject to a rotating schedule.
Salary Range: $52,300 - $71,800 per year, which is base pay.
Compensation will be based on candidate qualifications.
Job Scope/Duties
  • This position handles a variety of member service engagements; phone calls, chat, video calls and secured emails in a prompt, courteous and professional manner.
  • Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services.
  • Recognizes and offers members product or service options to best fit the member’s needs.
  • Resolves or escalates complaints through appropriate channels.
  • Processes member requests such as funds transfers, stop payments, change of address, official check requests, order/block/replace plastic cards, check orders, check or statement copies, basic adjustments, etc.
  • Performs other duties and assignments including administrative, special projects and supports general Call Center functions.
Experience/Minimum Education Requirements
  • Requires a minimum of two (2) years of current and relevant experience in a financial institution.
  • Call Center or strong member telephone experience is required.
  • Bachelor’s degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience.
Knowledge/Skills/Abilities
  • Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions.
  • Must have excellent written and verbal communication skills.
  • Attention to detail with high rate of accuracy is required.
  • Self-motivated, able to multi-task with the ability to work well under pressure with moderate to no supervision in a fast paced environment.
  • Knowledgeable in Microsoft applications or ability to learn programs quickly and operate multiple software programs concurrently.
  • Ability to provide excellent service to members and support department to help achieve department goals.
MUST HAVE GOOD CREDIT.
We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled

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