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Remote Contact Center Engineer Jobs in California

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Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

Support migration activities from legacy contact center platforms to Genesys Cloud, including ... Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible ...

Eltropy Inc.

Solutions Engineer

Santa Clara, CA · Remote

$140K - $160K/yr

USA Remote Compensation: $140,000-$160,000 Base Eltropy is seeking an experienced Solutions ... In-depth knowledge of contact center solution offerings and their related systems. * Strong ...

VIMO INC.

Telecom Engineer

Mountain View, CA · On-site +1

$130K - $150K/yr

Work cross functionally with the contact center team to configure, develop, maintain, and troubleshoot multiple Business Units (BUs) in NICE CXone * Design and implement IVR, call routing across all ...

TAD PGS, Inc.

Call Center Agent

El Segundo, CA · Remote

$16 - $21/hr

We have an outstanding Contract position for a Call Center Agent - Remote Job Responsibilities ... Previous call center, customer service, or contact center experience preferred * Must have a ...

Miratech

Senior UC Engineer

Los Angeles, CA · On-site +1

The role focuses on Cisco Webex Calling, Webex Contact Center, Voice Recording, Trading Turret (IPC ... remote work. * Growth Mindset: reap the benefits of a range of professional development ...

Five9

Senior Asset Development Engineer

San Ramon, CA · On-site +1

$319K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... This is a full-time remote position that can be worked from anywhere in the Continental US. The ...

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Remote Contact Center Engineer information

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the most commonly searched types of Contact Center Engineer jobs in California?

The most popular types of Contact Center Engineer jobs in California are:

What are popular job titles related to Remote Contact Center Engineer jobs in California?

For Remote Contact Center Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center Engineer jobs in California look for?

The top searched job categories for Remote Contact Center Engineer jobs in California are:

What cities in California are hiring for Remote Contact Center Engineer jobs?

Cities in California with the most Remote Contact Center Engineer job openings:

Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in California as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution.

Supervisor, Contact Center - Remote

Harbor Freight Tools

Calabasas, CA • Remote

$61K - $92K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Our Contact Center Supervisors lead their teams in a remote environment to provide an exceptional customer experience through phone, chat, text, social media, and email communication by providing product support and troubleshooting, parts assistance, website and order support, issue resolution, and general customer support. Our Contact Center Supervisors have excellent verbal and written communication skills and a strong desire to coach and develop teams. They lead by example and demonstrate strong customer service skills. Additionally, our Contact Center Supervisors share responsibilities for monitoring live queue activities and Associate availability and messages during Leader on Duty (LOD) shifts to balance workload, respond to Associate needs, and ensure customers receive timely and effective support.
Duties and Responsibilities
  • Lead, coach, and develop direct reports
    • Build strong rapport with Associates
    • Review calls, chats, texts, social media direct messages, and emails weekly to identify coaching opportunities
    • Provide ongoing coaching and feedback
    • Address performance issues in a timely manner  
  • Build a Championship Team
    • Interview candidates and assess talent
    • Onboard and assimilate new Associates
    • Facilitate progressive development for Associates
    • Build high engagement with team  
  • Facilitate Contact Center operations through Leader on Duty (LOD) shifts:
    • Monitor live queue activities and Associate availability and take corrective action to balance workload
    • Check Associates' adherence to schedules and reach out when gaps are identified
    • Update Associate schedules to account for call outs and shifting lunches, breaks, or activities
    • Track attendance and address per policy
    • Answer Associate questions and provide guidance
    • Escalate operational or technology issues with business partners     
  • Use critical thinking and good decision making skills to contribute to operational excellence
    • Handle customer escalations with professionalism and find a balance between customer experience and company objectives
    • Provide leadership for a particular area of responsibility within the operation and ensure timely execution and follow-up
    • Represent the Contact Center in business partner meetings and provide appropriate insight and guidance
Scope
  • Staff supervision and development:  Yes
  • Decision making: 
  • Makes decisions to resolve customer issues. Empowers Associates to make sound decisions with guidance.
  • Travel:  Up to 5%
  • Flex Designation:  Anywhere

The anticipated salary range for this position is $61,800 - $92,700 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 200 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.

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