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Remote Contact Center Engineer Jobs in California

Five9

Mid-Market Sales Director (Remote)

San Ramon, CA · On-site +1

$86K - $168K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Medix

$23/hr

Remote (Candidate should be based in SoCal) Pay : $23/hr Overview of Responsibilities ... We are seeking a dedicated Customer Service Representative to join our Provider Contact Center team ...

Cisco

CCaaS Solutions Engineer - SLED/FED

San Jose, CA · On-site +1

As a Customer Experience (CX) Solutions Engineer within our Public Sector (SLED and Federal) team ... their contact center environments through AI-powered orchestration and secure, cloud-native ...

Five9

Senior Cloud Infrastructure Engineer

San Ramon, CA · On-site +1

$121K - $164K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Five9

Associate Solution Consultant

San Ramon, CA · On-site +1

$112K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... As a Sales Engineer, you will hone these skills by advising a diverse set of customers and partners ...

Five9

Senior Software Engineer

San Ramon, CA · Remote

$136K - $180K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

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Remote Contact Center Engineer information

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are the most commonly searched types of Contact Center Engineer jobs in California? The most popular types of Contact Center Engineer jobs in California are:
What are popular job titles related to Remote Contact Center Engineer jobs in California? For Remote Contact Center Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in California look for? The top searched job categories for Remote Contact Center Engineer jobs in California are:
What cities in California are hiring for Remote Contact Center Engineer jobs? Cities in California with the most Remote Contact Center Engineer job openings:
Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in California as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% Remote job distribution.

Mid-Market Sales Director (Remote)

Five9

San Ramon, CA • On-site, Remote

$86K - $168K/yr

Full-time, Part-time

Re-posted 8 days ago

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Mid-Market Sales Director is an individual contributor role. In this position, the individual creates, identifies, and closes sales. The Sales Director's primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time.

We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals.

Key Responsibilities:

  • Create and drive revenue within a specified region or list of named accounts
  • Generate business opportunities through professional networking and cold-calling
  • Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
  • Meet and exceed all quarterly and annual sales quotas
  • Own the sales cycle from lead generation to closure
  • Develop business plan and present the business plan during quarterly review sessions
  • Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
  • Self-generate leads from a personal connections, referral partners, and regional networking events
  • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

Key Qualifications:

  • 7+ years of outside enterprise Contact Center software or CRM sales experience
  • Be able to work independently and as part of a team in a fast pace, rapid change environment
  • Experience selling at the C-level
  • Proven track record of sales excellence
  • A proven sales hunter and closer
  • Superior professional presence and business acumen

Preferred Qualifications:

  • Contact Center Software Sales in less than 1,000-seat space
  • Knowledge of territory or accounts assigned

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$86,800—$168,300 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.