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Inbound Call Center Agent Jobs in California (NOW HIRING)

TAD PGS, Inc.

Call Center Agent

El Segundo, CA · Remote

$16 - $21/hr

We have an outstanding Contract position for a Call Center Agent - Remote Job Responsibilities ... Handle inbound and outbound customer interactions professionally and efficiently * Assist customers ...

TAD PGS, Inc

Call Center Agent

El Segundo, CA · On-site

$21/hr

We have an outstanding Contract position for a Call Center Agent to join a leading Company located ... Handle inbound and outbound customer interactions professionally and efficiently * Assist customers ...

TAD PGS, Inc.

Call Center Agent

El Segundo, CA

$25/hr

We have an outstanding Contract position for a Call Center Agent to join a leading Company located ... Handle inbound and outbound customer interactions professionally and efficiently * Assist customers ...

Milan Institute

Call Center Agent

Visalia, CA · On-site

$15.25 - $20/hr

We are seeking a motivated and customer-focused Call Center Agent to join our team ... The ideal candidate will handle inbound and outbound calls, assist customers with inquiries ...

A.D.S.

Be Seen First

Call Center Agent

San Bernardino, CA · On-site

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

A.D.S.

Be Seen First

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ... Previous experience working in a high-volume call center setting - managing inbound and outbound ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient ...

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All JobsInbound Call Center Agent JobsInbound Call Center Agent Jobs in California

Inbound Call Center Agent information

See California salary details

$10

$16

$27

How much do inbound call center agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for inbound call center agent in California is $16.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $16.15 per hour, depending on experience, location, and employer.

What is an inbound call center agent?

Inbound Call Center Agents are customer service professionals who handle incoming calls from customers, clients, or potential clients. Their primary responsibilities include assisting with inquiries, resolving issues, providing product or service information, and ensuring customer satisfaction. Unlike outbound agents, who make calls to customers, inbound agents primarily receive and respond to calls. They often work in various industries such as telecommunications, banking, healthcare, and retail. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential for this role.

What does an inbound call center agent do?

An inbound call center agent handles incoming calls from customers. In this job, your responsibilities are to receive calls at the call center from customers and answer questions, receive complaints, or troubleshoot. You troubleshoot both product or service issues with the customer to attempt to find a resolution. In this role, you are highly focused on customer service. Your duties can include obtaining customer information over the phone, explaining policies and products to customers, and determining a customer’s eligibility for certain programs or resolutions. Additionally, you may be responsible for maintaining communication equipment, tracking customer interactions, and meeting company standards in customer relations.

What are some common challenges inbound call center agents face, and how can they effectively manage them?

Inbound Call Center Agents often face challenges such as handling high call volumes, managing difficult customer interactions, and maintaining productivity during repetitive tasks. To be effective, agents benefit from strong communication and active listening skills, as well as the ability to stay calm under pressure. Regular training, supportive team structures, and clear escalation procedures help agents address these challenges and deliver positive customer experiences. Additionally, leveraging call center software and knowledge bases can streamline workflows and improve efficiency.

What is the difference between Inbound Call Center Agent vs Customer Service Representative?

AspectInbound Call Center AgentCustomer Service Representative
Primary RoleHandles incoming calls to assist customers, process orders, or resolve issuesProvides support, answers questions, and resolves customer concerns across various channels
Work EnvironmentCall centers, often in a structured, monitored settingOffices, retail locations, or remote work environments
Required SkillsCommunication, problem-solving, active listeningCommunication, empathy, multitasking
Common CertificationsCustomer service training, call center certificationsCustomer service certifications, communication courses

Both roles focus on customer interaction, but Inbound Call Center Agents primarily handle incoming calls in a call center environment, while Customer Service Representatives may work across multiple channels and settings. The skills and certifications overlap significantly, making them closely related roles in customer support.

More about Inbound Call Center Agent jobs

What are popular job titles related to Inbound Call Center Agent jobs in California?

For Inbound Call Center Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center Agent jobs in California look for?

The top searched job categories for Inbound Call Center Agent jobs in California are:

What are popular job titles related to Inbound Call Center Agent jobs in CA?

For Inbound Call Center Agent jobs in CA, the most frequently searched job titles are:

Inbound Call Center Agent jobs near you
Infographic showing various Inbound Call Center Agent job openings in California as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,621 per year, or $16.2 per hour.

Call Center Agent

TAD PGS, Inc.

El Segundo, CA • Remote

$16 - $21/hr

Contractor

Medical, Retirement

Re-posted 4 days ago

Job description

We have an outstanding Contract position for a Call Center Agent - Remote



Job Responsibilities:  
  • Handle inbound and outbound customer interactions professionally and efficiently 
  • Assist customers with account inquiries, settlement-related questions, and general support needs 
  • Accurately document customer interactions and case details 
  • Navigate multiple systems and applications simultaneously 
  • Maintain confidentiality and professionalism when handling sensitive information 
  • Meet productivity, quality, and service-level expectations 
  • Follow established workflows, scripts, and compliance procedures 
  • Demonstrate strong listening, problem-solving, and de-escalation skills 

Basic Hiring Criteria: 
  • Previous call center, customer service, or contact center experience preferred
  • Must have a minimum of one year of call center experience
  • Strong verbal and written communication skills
  • Comfortable working in a fast-paced, metric-driven environment
  • Strong computer navigation and multitasking abilities 
  • Ability to type and document information accurately 
  • Professional demeanor with strong attention to detail 
  • Must be able to articulate verbally clearly
 
 Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Education:H.S. diploma or equivalentEmployment Type: CONTRACTOR

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