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Inbound Call Center Agent Jobs in California (NOW HIRING)

Independent Living Systems

Contact Center Agent

Napa, CA · On-site

$17 - $23/hr

Familiarity with inbound and outbound customer service processes and phone systems. * Basic ... Document call details, update member records, and utilize contact center systems and clerical tools ...

Independent Living Systems

Contact Center Agent

Madera, CA · On-site

$18 - $24/hr

Familiarity with inbound and outbound customer service processes and phone systems. * Basic ... Document call details, update member records, and utilize contact center systems and clerical tools ...

Independent Living Systems

Contact Center Agent

Irvine, CA · On-site

$21 - $29/hr

Familiarity with inbound and outbound customer service processes and phone systems. * Basic ... Document call details, update member records, and utilize contact center systems and clerical tools ...

Independent Living Systems

Contact Center Agent

Fresno, CA · On-site

$18 - $24/hr

Familiarity with inbound and outbound customer service processes and phone systems. * Basic ... Document call details, update member records, and utilize contact center systems and clerical tools ...

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Inbound Call Center Agent information

See California salary details

$10

$16

$27

How much do inbound call center agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for inbound call center agent in California is $16.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $16.15 per hour, depending on experience, location, and employer.

What is an inbound call center agent?

Inbound Call Center Agents are customer service professionals who handle incoming calls from customers, clients, or potential clients. Their primary responsibilities include assisting with inquiries, resolving issues, providing product or service information, and ensuring customer satisfaction. Unlike outbound agents, who make calls to customers, inbound agents primarily receive and respond to calls. They often work in various industries such as telecommunications, banking, healthcare, and retail. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential for this role.

What does an inbound call center agent do?

An inbound call center agent handles incoming calls from customers. In this job, your responsibilities are to receive calls at the call center from customers and answer questions, receive complaints, or troubleshoot. You troubleshoot both product or service issues with the customer to attempt to find a resolution. In this role, you are highly focused on customer service. Your duties can include obtaining customer information over the phone, explaining policies and products to customers, and determining a customer’s eligibility for certain programs or resolutions. Additionally, you may be responsible for maintaining communication equipment, tracking customer interactions, and meeting company standards in customer relations.

What are some common challenges inbound call center agents face, and how can they effectively manage them?

Inbound Call Center Agents often face challenges such as handling high call volumes, managing difficult customer interactions, and maintaining productivity during repetitive tasks. To be effective, agents benefit from strong communication and active listening skills, as well as the ability to stay calm under pressure. Regular training, supportive team structures, and clear escalation procedures help agents address these challenges and deliver positive customer experiences. Additionally, leveraging call center software and knowledge bases can streamline workflows and improve efficiency.

What is the difference between Inbound Call Center Agent vs Customer Service Representative?

AspectInbound Call Center AgentCustomer Service Representative
Primary RoleHandles incoming calls to assist customers, process orders, or resolve issuesProvides support, answers questions, and resolves customer concerns across various channels
Work EnvironmentCall centers, often in a structured, monitored settingOffices, retail locations, or remote work environments
Required SkillsCommunication, problem-solving, active listeningCommunication, empathy, multitasking
Common CertificationsCustomer service training, call center certificationsCustomer service certifications, communication courses

Both roles focus on customer interaction, but Inbound Call Center Agents primarily handle incoming calls in a call center environment, while Customer Service Representatives may work across multiple channels and settings. The skills and certifications overlap significantly, making them closely related roles in customer support.

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What job categories do people searching Inbound Call Center Agent jobs in California look for?

The top searched job categories for Inbound Call Center Agent jobs in California are:

What are popular job titles related to Inbound Call Center Agent jobs in CA?

For Inbound Call Center Agent jobs in CA, the most frequently searched job titles are:

Inbound Call Center Agent jobs near you
Infographic showing various Inbound Call Center Agent job openings in California as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,621 per year, or $16.2 per hour.

Call center agent

Global Channel Management, Inc.

Fresno, CA

$14/hr

Contractor

Re-posted 4 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Trainees will be full time for 3 weeks for training then
revert to Part time until the end of the temp assignment. We do offer
more hours as business needs dictate and space is available. Call center
is open M-F until 7pm. Training will be 830-5pm (3 wks) then their
shift will be 130-7pm M-F



Call center 1 year Customer Service, can be retail or fast food. Must have PC skills and be able to mutli-task.


Call center requires:

  • Must also be bilingual in any of the following languages:

Cantonese

Mandarin

Tagalog

Korean

Japanese

Vietnamese

  • GED or equivalent


Additional Information

$14hr

4 months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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