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Inbound Call Center Agent Jobs in California (NOW HIRING)

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ... Previous experience working in a high-volume call center setting - managing inbound and outbound ...

Big Brand Tire & Service

Call Center Agent

Moorpark, CA · On-site

$15.50 - $20.25/hr

Inbound Sales Associate - No Cap Commissions Why this role rocks You'll convert inbound demand into ... What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ...

Big Brand Tire & Service

Call Center Agent

Moorpark, CA · On-site

$19 - $26/hr

Description Inbound Sales Associate - No Cap Commissions Why this role rocks You'll convert inbound ... What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ...

Big Brand Tire & Service

Call Center Agent

Moorpark, CA

$19 - $26/hr

Inbound Sales Associate- No Cap Commissions Why this role rocks You'll convert inbound demand into ... What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ...

Apexchat

Full Time Call Center Agent

San Ramon, CA · On-site

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary ... Your responsibilities will include handling inbound and outbound calls, managing legal contracts ...

Draftomat

Call Center Agent

Los Angeles, CA · On-site

$19 - $27/hr

Key Responsibilities * Handle inbound and outbound customer calls * Schedule and confirm ... Previous call center or customer service experience preferred * Excellent phone communication ...

Apexchat

Full Time Call Center Agent

San Ramon, CA · On-site

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary ... Your responsibilities will include handling inbound and outbound calls, managing legal contracts ...

CA State Lottery

Call Center Agent

Sacramento, CA · On-site

$3.3K - $4.4K/mo

Call Center Agent Classification: PROGRAM TECHNICIAN $3,316.00 - $4,456.00 A New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when ...

New

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ... Previous experience working in a high-volume call center setting - managing inbound and outbound ...

Apexchat

Part Time REMOTE Call Center Agent

San Ramon, CA · Remote

$11 - $12/hr

Join our team as a PART TIME Call Center Agent, where you'll play a crucial role as the primary ... Your responsibilities will include handling inbound and outbound calls, managing legal contracts ...

Apexchat

Part Time REMOTE Call Center Agent

San Ramon, CA · Remote

$11 - $12/hr

Join our team as a PART TIME Call Center Agent, where you'll play a crucial role as the primary ... Your responsibilities will include handling inbound and outbound calls, managing legal contracts ...

Apexchat

Part Time REMOTE Call Center Agent

San Ramon, CA · On-site +1

$11 - $12/hr

Join our team as a PART TIME Call Center Agent, where you'll play a crucial role as the primary ... Your responsibilities will include handling inbound and outbound calls, managing legal contracts ...

Apexchat

Part Time REMOTE Call Center Agent

San Ramon, CA · On-site +1

$11 - $12/hr

Join our team as a PART TIME Call Center Agent, where you'll play a crucial role as the primary ... Your responsibilities will include handling inbound and outbound calls, managing legal contracts ...

THUNDER VALLEY CASINO

Call Center Agent - OC

Lincoln, CA · On-site

$19.90/hr

The Call Center Agent provides superior Four-Diamond Guest service by assisting as a single point of contact for all incoming calls to Thunder Valley Casino Resort in a professional and pleasant ...

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Inbound Call Center Agent information

See California salary details

$10

$16

$27

How much do inbound call center agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for inbound call center agent in California is $16.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $16.15 per hour, depending on experience, location, and employer.

What is an inbound call center agent?

Inbound Call Center Agents are customer service professionals who handle incoming calls from customers, clients, or potential clients. Their primary responsibilities include assisting with inquiries, resolving issues, providing product or service information, and ensuring customer satisfaction. Unlike outbound agents, who make calls to customers, inbound agents primarily receive and respond to calls. They often work in various industries such as telecommunications, banking, healthcare, and retail. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential for this role.

What does an inbound call center agent do?

An inbound call center agent handles incoming calls from customers. In this job, your responsibilities are to receive calls at the call center from customers and answer questions, receive complaints, or troubleshoot. You troubleshoot both product or service issues with the customer to attempt to find a resolution. In this role, you are highly focused on customer service. Your duties can include obtaining customer information over the phone, explaining policies and products to customers, and determining a customer’s eligibility for certain programs or resolutions. Additionally, you may be responsible for maintaining communication equipment, tracking customer interactions, and meeting company standards in customer relations.

What are some common challenges inbound call center agents face, and how can they effectively manage them?

Inbound Call Center Agents often face challenges such as handling high call volumes, managing difficult customer interactions, and maintaining productivity during repetitive tasks. To be effective, agents benefit from strong communication and active listening skills, as well as the ability to stay calm under pressure. Regular training, supportive team structures, and clear escalation procedures help agents address these challenges and deliver positive customer experiences. Additionally, leveraging call center software and knowledge bases can streamline workflows and improve efficiency.

What is the difference between Inbound Call Center Agent vs Customer Service Representative?

AspectInbound Call Center AgentCustomer Service Representative
Primary RoleHandles incoming calls to assist customers, process orders, or resolve issuesProvides support, answers questions, and resolves customer concerns across various channels
Work EnvironmentCall centers, often in a structured, monitored settingOffices, retail locations, or remote work environments
Required SkillsCommunication, problem-solving, active listeningCommunication, empathy, multitasking
Common CertificationsCustomer service training, call center certificationsCustomer service certifications, communication courses

Both roles focus on customer interaction, but Inbound Call Center Agents primarily handle incoming calls in a call center environment, while Customer Service Representatives may work across multiple channels and settings. The skills and certifications overlap significantly, making them closely related roles in customer support.

More about Inbound Call Center Agent jobs

What are popular job titles related to Inbound Call Center Agent jobs in California?

For Inbound Call Center Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center Agent jobs in California look for?

The top searched job categories for Inbound Call Center Agent jobs in California are:

What are popular job titles related to Inbound Call Center Agent jobs in CA?

For Inbound Call Center Agent jobs in CA, the most frequently searched job titles are:

Inbound Call Center Agent jobs near you
Infographic showing various Inbound Call Center Agent job openings in California as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,621 per year, or $16.2 per hour.

Call Center Agent

Parexel

Glendale, CA • On-site

$20 - $23/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Coordinate all aspects of incoming and outgoing calls and emails related to specific assigned studies.

  • Screen potential trial volunteers via telephone according to study-specific scripts and schedule screening appointments.

  • Maintain and update volunteer data in the database, and provide recruitment updates to the study team and management.

Parexel rating

8.2

Company rating: 8.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

34th of 75 rated research

Job description

When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
Work Location: onsite in Glendale, CA
Parexel Early Phase Clinical Unit supports the development of innovative new medicines which are vital for public health, improving outcomes, and saving lives. The early phase and "first in human" trials are the first step in testing these novel treatments in humans.
At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for clinical research studies conducted at the Parexel Baltimore and Los Angeles Early Phase Clinical Units (EPCUs) are filled on time and are in compliance with all sponsor protocols, Good Clinical Practices (GCPs), EPCU Standard Operating Procedures (SOPs), and any other applicable regulations. The person in this position ensures that all departmental work is timely, efficient, and of the highest quality.
Your Activities:
  • Coordinating all aspects of incoming and outgoing calls and emails as they relate to specific assigned studies
  • Interfacing with the screening team regarding screening appointment dates/times and communicating this information to all relevant call-center personnel
  • Communicating and coordinating status of recruitment efforts within the call-center and initiating any increased efforts to maximize recruitment for assigned studies
  • Providing regular updates to the study team and management on recruitment progress
  • Reviewing clinical trial protocols and developing study specific recruitment documents - e.g., telephone scripts, study fact sheets, call strategies, etc.
  • Telephone screening potential trial volunteers according to study specific telephone scripts and the daily recruitment strategy
  • Handling incoming and outgoing calls to potential volunteers and closely track daily activity utilizing the Cisco Enterprise Contact Center (automated call distribution system)
  • Scheduling screening appointments and record appropriate volunteer data in ClinBase™
  • Data entry of all communications to the Volunteer Database for assigned studies
  • Participating in team project meetings for regular recruitment updates on assigned studies
  • Undertaking the full range of duties relevant to the management and development of the team to ensure their performance meets and or exceeds both the business and their own personal goals/objectives
  • Maintaining a positive, results orientated work environment
  • Building partnerships and modeling teamwork
  • Communicating to the team in an open, balanced, and objective manner
  • Various other projects/duties as assigned by the Call-Center Manager or Management based on company need

Your Profile:
  • Previous experience working in a high-volume call center setting - managing inbound and outbound calls
  • A flexible attitude with respect to work assignments and new learning
  • Ability to work evenings or weekends as projects dictate (schedule is typically weekday shift)
  • High School Diploma required. Bachelor's degree preferred.

Base Pay Range: $20.00 to $23.00 per hour
Actual salaries may vary within the range based on several factors including, but not limited to education, training, experience, professional achievement, and location.
In addition to base salary, some roles may be eligible for participation in Parexel's annual performance-based bonus plan, annual salary review and additional total rewards incentives.
Our talent acquisition team will provide additional details on our bonus plan or incentive programs for those eligible roles. For all eligible employees, we offer market leading benefit programs including paid time off, 401k match, life insurance, health insurance, and other benefit offerings in accordance with the terms of applicable plans.
EEO Disclaimer
Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

What Parexel employees say

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Get the full story on Breakroom

PAREXEL logo

About PAREXEL

Sourced by ZipRecruiter

Bring your Data Management expertise to Parexel's Strategic Partnerships. Although we work globally, each partnership we form is deeply personal. We are as dedicated to every aspect of our client's product development as they are - and work closely with client teams in true partnership to understand both challenges and opportunities. At Parexel we are focused on meeting customer and patient needs through collaborative partnership so that we get treatments into the hands of patients who need them most.

Industry

Pharmaceutical and medicine manufacturing

Company size

10,000+ Employees

Headquarters location

Waltham, MA, US

Year founded

1983

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