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Inbound Call Center Agent Jobs in California (NOW HIRING)

Semper Solaris

Call Center Agent

El Cajon, CA · On-site

$25 - $30/hr

Call Center Agent Semper Solaris is the fastest growing leader in the Residential Solar Installation industry, and we are looking for a motivated Call Center Agent to join the team! Our commitment to ...

Zolidco

Call Center Agent

Los Angeles, CA

$16.25 - $21.25/hr

Job Overview We are seeking a customer-focused Call Center Agent to provide professional assistance by handling customer inquiries, scheduling appointments, and maintaining accurate service records.

Posted today

Kelly Services

Call Center Inbound Agent

Santa Ana, CA · Remote

$18/hr

Medi-Cal Member Agent Role Purpose & Context As a Medi-Cal Member Agent, you will play a crucial ... Experience in a call center environment * Familiarity with Medicare or Medi-Cal programs * Previous ...

Kelly Services

Call Center Inbound Agent

Santa Ana, CA · Remote

$18/hr

Medi-Cal Member Agent Role Purpose & Context As a Medi-Cal Member Agent, you will play a crucial ... Experience in a call center environment * Familiarity with Medicare or Medi-Cal programs * Previous ...

Big Brand Tire

Call Center Agent

Moorpark, CA · On-site

$15.50 - $20.25/hr

Description Inbound Sales Associate - No Cap Commissions Why this role rocks You'll convert inbound ... What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ...

Big Brand Tire & Service

Call Center Agent

Moorpark, CA · On-site

$15.50 - $20.25/hr

Inbound Sales Associate - No Cap Commissions Why this role rocks You'll convert inbound demand into ... What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ...

Apexchat

Full Time Call Center Agent

San Ramon, CA · On-site

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary ... Your responsibilities will include handling inbound and outbound calls, managing legal contracts ...

Big Brand Tire & Service

Call Center Agent

Moorpark, CA

$19 - $26/hr

Description Inbound Sales Associate - No Cap Commissions Why this role rocks You'll convert inbound ... What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ...

Big Brand Tire Careers

Call Center Agent

Moorpark, CA · On-site

$15.50 - $20.25/hr

Inbound Sales Associate - No Cap Commissions You'll convert inbound demand into booked appointments ... What You Bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ...

ApexChat

Full Time Call Center Agent

San Ramon, CA · On-site

$35K - $47K/yr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary ... Your responsibilities will include handling inbound and outbound calls, managing legal contracts ...

Apexchat

Full Time Call Center Agent

San Ramon, CA · On-site

$11 - $12/hr

Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary ... Your responsibilities will include handling inbound and outbound calls, managing legal contracts ...

Big Brand Tire & Service

Call Center Agent

Moorpark, CA · On-site

$19 - $26/hr

Inbound Sales Associate- No Cap Commissions Why this role rocks You'll convert inbound demand into ... What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ...

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All JobsInbound Call Center Agent JobsInbound Call Center Agent Jobs in California

Inbound Call Center Agent information

See California salary details

$10

$16

$27

How much do inbound call center agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound call center agent in California is $16.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $16.15 per hour, depending on experience, location, and employer.

What are some common challenges inbound call center agents face, and how can they effectively manage them?

Inbound Call Center Agents often face challenges such as handling high call volumes, managing difficult customer interactions, and maintaining productivity during repetitive tasks. To be effective, agents benefit from strong communication and active listening skills, as well as the ability to stay calm under pressure. Regular training, supportive team structures, and clear escalation procedures help agents address these challenges and deliver positive customer experiences. Additionally, leveraging call center software and knowledge bases can streamline workflows and improve efficiency.

What is the difference between Inbound Call Center Agent vs Customer Service Representative?

AspectInbound Call Center AgentCustomer Service Representative
Primary RoleHandles incoming calls to assist customers, process orders, or resolve issuesProvides support, answers questions, and resolves customer concerns across various channels
Work EnvironmentCall centers, often in a structured, monitored settingOffices, retail locations, or remote work environments
Required SkillsCommunication, problem-solving, active listeningCommunication, empathy, multitasking
Common CertificationsCustomer service training, call center certificationsCustomer service certifications, communication courses

Both roles focus on customer interaction, but Inbound Call Center Agents primarily handle incoming calls in a call center environment, while Customer Service Representatives may work across multiple channels and settings. The skills and certifications overlap significantly, making them closely related roles in customer support.

What is an inbound call center agent?

Inbound Call Center Agents are customer service professionals who handle incoming calls from customers, clients, or potential clients. Their primary responsibilities include assisting with inquiries, resolving issues, providing product or service information, and ensuring customer satisfaction. Unlike outbound agents, who make calls to customers, inbound agents primarily receive and respond to calls. They often work in various industries such as telecommunications, banking, healthcare, and retail. Strong communication, problem-solving skills, and the ability to remain calm under pressure are essential for this role.

What does an inbound call center agent do?

An inbound call center agent handles incoming calls from customers. In this job, your responsibilities are to receive calls at the call center from customers and answer questions, receive complaints, or troubleshoot. You troubleshoot both product or service issues with the customer to attempt to find a resolution. In this role, you are highly focused on customer service. Your duties can include obtaining customer information over the phone, explaining policies and products to customers, and determining a customer’s eligibility for certain programs or resolutions. Additionally, you may be responsible for maintaining communication equipment, tracking customer interactions, and meeting company standards in customer relations.

How do I become an inbound call center agent with no experience?

To become an inbound call center agent with no experience, focus on developing strong communication and customer service skills, which can be gained through online courses or volunteering. Many employers offer on-the-job training, so a high school diploma or equivalent is often sufficient to start, and familiarity with basic computer skills is helpful.
More about Inbound Call Center Agent jobs
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What job categories do people searching Inbound Call Center Agent jobs in California look for? The top searched job categories for Inbound Call Center Agent jobs in California are:
What are popular job titles related to Inbound Call Center Agent jobs in CA? For Inbound Call Center Agent jobs in CA, the most frequently searched job titles are:
Inbound Call Center Agent jobs near you
Infographic showing various Inbound Call Center Agent job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $33,621 per year, or $16.2 per hour.

Call Center Agent

Children's Happy Teeth & Happy Braces

La Mirada, CA • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

New

Job description

About Us

At Children's Happy Teeth, we believe every child deserves a bright, healthy smile and every parent deserves a smooth, stress-free experience. With multiple offices across Southern California, our mission is to make dental visits fun, friendly, and easy to schedule. We're looking for a Call Center Agent who shares our passion for excellent customer service and enjoys helping families every day.

Job Overview

As a Call Center Agent, you'll be the friendly voice our patients hear first! You'll handle incoming and outgoing calls, assist with scheduling and rescheduling appointments, route calls to the correct office, and answer basic questions about our services. This role is perfect for someone who is detail-oriented, patient, and tech-savvy and who loves helping people!

Key Responsibilities

  • Answer and route incoming calls promptly and professionally
  • Use multiple software platforms to manage calls, calendars, and messages
  • Assist with scheduling and patient inquiries for multiple office locations
  • Maintain detailed and accurate patient records in our scheduling system
  • Deliver an outstanding customer experience in every interaction
  • Work closely with office teams to ensure scheduling accuracy and positive patient experiences

Qualifications

  • 1+ year of experience in a customer service or call center role (dental/medical experience a plus)
  • Reliable and punctual with a positive attitude
  • Excellent phone Etiquette friendly, patient, and professional
  • Strong attention to detail and accuracy
  • Comfortable using technology including scheduling software, CRM tools, and email
  • Bilingual (English/Spanish) is a big advantage

Why You'll Love Working With Us:

  • Supportive team culture
  • Opportunities for career advancement
  • Competitive pay
  • Health, dental, and vision insurance
  • Paid time off and holidays

If you're a people person who loves providing great service and thrives in a dynamic team, we'd love to meet you!

Apply today and help us create more happy smiles! https://childrenshappyteeth.com/