Phoenix, AZ · Remote
$19.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
Inizio has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. Primary responsibilities will be to Represent clients ...
Phoenix, AZ · Remote
$19.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
Inizio has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. Primary responsibilities will be to Represent clients ...
Tucson, AZ · Remote
$15.25 - $19.75/hr
This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...
Tucson, AZ · Remote
$15.25 - $19.75/hr
This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...
Phoenix, AZ · Remote
$16.75 - $21.75/hr
This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...
Phoenix, AZ · Remote
$16.75 - $21.75/hr
This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...
Phoenix, AZ · Remote
$28/hr
Medical
Dental
Vision
Retirement
PTO
Experience in a remote contact center environment is a plus. * Skills: Experience with Military/VA, state, and/or federal (Title IV) funding in higher education. * Skills: Demonstrated strong written ...
Phoenix, AZ · Remote
$28/hr
Medical
Dental
Vision
Retirement
PTO
Experience in a remote contact center environment is a plus. * Skills: Experience with Military/VA, state, and/or federal (Title IV) funding in higher education. * Skills: Demonstrated strong written ...
Phoenix, AZ · On-site +1
Medical
Dental
Vision
PTO
In this role, you will help build and optimize omnichannel contact center solutions, partner with ... Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable ...
Phoenix, AZ · On-site +1
Medical
Dental
Vision
PTO
In this role, you will help build and optimize omnichannel contact center solutions, partner with ... Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable ...
Phoenix, AZ · On-site +1
$45K/yr
Medical
Dental
Vision
Life
Retirement
PTO
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Experience driving mortgage sales in a fast-paced, high-volume contact center * 2+ years of sales ...
Phoenix, AZ · On-site +1
$45K/yr
Medical
Dental
Vision
Life
Retirement
PTO
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Experience driving mortgage sales in a fast-paced, high-volume contact center * 2+ years of sales ...
Phoenix, AZ · On-site +1
$45K/yr
Medical
Dental
Vision
Life
Retirement
PTO
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Experience driving mortgage sales in a fast-paced, high-volume contact center * 2+ years of sales ...
Phoenix, AZ · On-site +1
$45K/yr
Medical
Dental
Vision
Life
Retirement
PTO
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Experience driving mortgage sales in a fast-paced, high-volume contact center * 2+ years of sales ...
Phoenix, AZ · On-site +1
$45K/yr
Medical
Dental
Vision
Life
Retirement
PTO
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Experience driving mortgage sales in a fast-paced, high-volume contact center * 2+ years of sales ...
Phoenix, AZ · On-site +1
$45K/yr
Medical
Dental
Vision
Life
Retirement
PTO
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Experience driving mortgage sales in a fast-paced, high-volume contact center * 2+ years of sales ...
Phoenix, AZ · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
... remote work. As a Data Analyst, team members will be responsible for evaluating and improving U ... Engineering tables and jobs using Spark SQL and Python to meet analysis and reporting needs
Phoenix, AZ · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
... remote work. As a Data Analyst, team members will be responsible for evaluating and improving U ... Engineering tables and jobs using Spark SQL and Python to meet analysis and reporting needs
Mesa, AZ · On-site +1
$100K/yr
Medical
Dental
Vision
Life
Retirement
Work closely with engineering, operations, and project teams to ensure accurate proposals ... If you need an accommodation to apply for a job, please contact the Human Resources department at ...
Mesa, AZ · On-site +1
$100K/yr
Medical
Dental
Vision
Life
Retirement
Work closely with engineering, operations, and project teams to ensure accurate proposals ... If you need an accommodation to apply for a job, please contact the Human Resources department at ...
Scottsdale, AZ · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
Location: While this role is open to remote candidates across the United States, team members ... Comfort working with conversational AI, contact center technologies, or related domains (IVR, IVA ...
Scottsdale, AZ · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
Location: While this role is open to remote candidates across the United States, team members ... Comfort working with conversational AI, contact center technologies, or related domains (IVR, IVA ...
Medical
The role focuses on Cisco Webex Calling, Webex Contact Center, Voice Recording, Trading Turret (IPC ... remote work. * Growth Mindset: reap the benefits of a range of professional development ...
New
Medical
The role focuses on Cisco Webex Calling, Webex Contact Center, Voice Recording, Trading Turret (IPC ... remote work. * Growth Mindset: reap the benefits of a range of professional development ...
New
Arizona City, AZ · On-site +1
$65.50 - $83.25/hr
Medical
Define and drive the technical roadmap for contact center and CX platforms * Collaborate with ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...
Arizona City, AZ · On-site +1
$65.50 - $83.25/hr
Medical
Define and drive the technical roadmap for contact center and CX platforms * Collaborate with ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...
Tempe, AZ · On-site +1
$98K - $129K/yr
Medical
Dental
Vision
Retirement
Our data engineering team builds the canonical models, event streams, and pipelines that turn raw contact-center activity into trusted, governed, and analytics-ready data products used across the ...
Tempe, AZ · On-site +1
$98K - $129K/yr
Medical
Dental
Vision
Retirement
Our data engineering team builds the canonical models, event streams, and pipelines that turn raw contact-center activity into trusted, governed, and analytics-ready data products used across the ...
Phoenix, AZ · Remote
$20.75 - $27.75/hr
Career Advisor- Remote Opportunity (Work from Home) NOTE: Both a cover letter and resume are ... Maintain readiness in a fast-paced contact center work environment to support military spouses.
Phoenix, AZ · Remote
$20.75 - $27.75/hr
Career Advisor- Remote Opportunity (Work from Home) NOTE: Both a cover letter and resume are ... Maintain readiness in a fast-paced contact center work environment to support military spouses.
Phoenix, AZ · Remote
$20.75 - $27.75/hr
Career Advisor- Remote Opportunity (Work from Home) NOTE: Both a cover letter and resume are ... Maintain readiness in a fast-paced contact center work environment to support military spouses.
Phoenix, AZ · Remote
$20.75 - $27.75/hr
Career Advisor- Remote Opportunity (Work from Home) NOTE: Both a cover letter and resume are ... Maintain readiness in a fast-paced contact center work environment to support military spouses.
Phoenix, AZ · On-site +1
$20.75 - $27.75/hr
Career Advisor- Remote Opportunity (Work from Home) NOTE: Both a cover letter and resume are ... Maintain readiness in a fast-paced contact center work environment to support military spouses.
Phoenix, AZ · On-site +1
$20.75 - $27.75/hr
Career Advisor- Remote Opportunity (Work from Home) NOTE: Both a cover letter and resume are ... Maintain readiness in a fast-paced contact center work environment to support military spouses.
Phoenix, AZ · On-site +1
$20.75 - $27.75/hr
Career Advisor- Remote Opportunity (Work from Home) NOTE: Both a cover letter and resume are ... Maintain readiness in a fast-paced contact center work environment to support military spouses.
Phoenix, AZ · On-site +1
$20.75 - $27.75/hr
Career Advisor- Remote Opportunity (Work from Home) NOTE: Both a cover letter and resume are ... Maintain readiness in a fast-paced contact center work environment to support military spouses.
Effectively initiates, communicates, and collaborates with the contact center leadership on program ... Remote. Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to ...
Quick apply
Effectively initiates, communicates, and collaborates with the contact center leadership on program ... Remote. Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to ...
Phoenix, AZ · On-site +1
$136K - $162K/yr
Every time a Mission Lane customer interacts with our contact center, they're in the middle of ... You'll work with cross-functional teams across Product, Engineering, vendors, and Operations to ...
Quick apply
Phoenix, AZ · On-site +1
$136K - $162K/yr
Every time a Mission Lane customer interacts with our contact center, they're in the middle of ... You'll work with cross-functional teams across Product, Engineering, vendors, and Operations to ...
| Aspect | Remote Contact Center Engineer | Remote Customer Support Specialist |
|---|---|---|
| Credentials | Technical certifications, network, and VoIP knowledge | Customer service training, communication skills |
| Work Environment | Technical support, troubleshooting, system maintenance | Customer inquiries, issue resolution, product guidance |
| Employer & Industry | Telecom, IT, tech companies | Retail, e-commerce, service providers |
Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.
$19.50/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 16 days ago
Inizio has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
Primary responsibilities will be to Represent clients on a variety of projects via inbound/outbound telecommunication with consumers and providers as well as pull through coaching of a team of Healthcare Communicators. The ability to exhibit excellent customer service skills will have a direct impact to the Inizio organization and to our client.
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
Shift: Monday-Friday 11:30am EST-8:00pm EST
Salary: $19.50/hr
Why You'll Love Working Here
We believe great people deserve great support-at work and beyond. That's why we offer a rewards experience designed to help you thrive personally, professionally, and financially:
Competitive pay that recognizes your experience, expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
Company-paid holidays so you can rest, recharge, and focus on what matters most
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support
A collaborative culture where your ideas are valued and your work makes a difference
We're also proud to be recognized for creating an exceptional employee experience:
Best Place to Work in BioPharma - 2022, 2023, 2025
Certified Great Place to Work - 2021, 2023, 2025, 2026
Learn more: https://www.greatplacetowork.com/certified-company/7003732
What will you be doing?
Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases.
Exhibit effective communication and tele-management skills.
Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
Possess effective organizational skills, including working with multiple projects simultaneously.
Adhere to all company policies and Standard Operating Procedures.
Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
What do you need for this position?
High School Diploma, or equivalent work-related experience required.
Excellent verbal, written and listening communication skills.
Competency with a computer keyboard and mouse.
Pleasant telephone manner.
Must have stable, reliable, high speed home internet.
Must have a designated separate home office space that is quiet and away from distractions
The base pay range for this position is $19.50hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at: https://inizio.com/
Equal Opportunity & Inclusion
Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.
Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.
Candidate Use of Artificial Intelligence in Interviews
As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.
