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Remote Contact Center Engineer Jobs in Arizona (NOW HIRING)

Olsson

Project Civil Engineer - Data Center

Glendale, AZ · Remote

$103K - $135K/yr

As a Project Civil Engineer on our Data Center Civil Team, you will be a part of the firm's largest ... fully remote in various locations of the US. This role includes flexible work options to ...

Peckham

AVP of Account Management

Phoenix, AZ · Remote

Lead multi-site contact center operations serving diverse customer populations. * Oversee customer ... remote environments. * Coach and mentor directors, managers, and operational leaders. * Foster a ...

Olsson

Licensed Civil Engineer - Data Center

Mesa, AZ · On-site +1

$88K - $116K/yr

As a Licensed Civil Engineer on the Data Center Civil team, you will be a part of the firm ... fully remote in various locations of the US. This role includes flexible work options to ...

Olsson

Licensed Civil Engineer - Data Center

Tempe, AZ · On-site +1

$88K - $116K/yr

As a Licensed Civil Engineer on the Data Center Civil team, you will be a part of the firm ... fully remote in various locations of the US. This role includes flexible work options to ...

Instrata

Data Center Systems Designer

Chandler, AZ · On-site +1

Partner with Project Managers, construction teams, engineers, contractors, and vendors to support ... Primarily remote-based role with collaboration through virtual tools and platforms. * Travel to ...

Sangoma

Director of Marketing

Phoenix, AZ · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

Director of Marketing - Remote US or Canada Sangoma is a global leader in business communications, delivering Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS ...

Cisco

CCaaS Account Executive - Commercial

Phoenix, AZ · On-site +1

$218K - $315K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Contact Center as a Service (CCaaS) solutions that transform customer and employee experiences ... Partner with Solution Engineers and cross-functional teams to shape technical strategy and account ...

Olsson

Senior Civil Engineer - Data Center

Tempe, AZ · On-site +1

$113K - $140K/yr

As a Senior Civil Engineer on our Data Center Civil Team, you will be a part of the firm's largest ... fully remote in various locations of the US. This role includes flexible work options to ...

Olsson

Project Civil Engineer - Data Center

Tempe, AZ · On-site +1

$103K - $135K/yr

As a Project Civil Engineer on our Data Center Civil Team, you will be a part of the firm's largest ... fully remote in various locations of the US. This role includes flexible work options to ...

Olsson

Project Civil Engineer - Data Center

Scottsdale, AZ · On-site +1

$103K - $135K/yr

As a Project Civil Engineer on our Data Center Civil Team, you will be a part of the firm's largest ... fully remote in various locations of the US. This role includes flexible work options to ...

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All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Arizona

Remote Contact Center Engineer information

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are the most commonly searched types of Contact Center Engineer jobs in Arizona? The most popular types of Contact Center Engineer jobs in Arizona are:
What are popular job titles related to Remote Contact Center Engineer jobs in Arizona? For Remote Contact Center Engineer jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in Arizona look for? The top searched job categories for Remote Contact Center Engineer jobs in Arizona are:
What cities in Arizona are hiring for Remote Contact Center Engineer jobs? Cities in Arizona with the most Remote Contact Center Engineer job openings:
Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in Arizona as of August 2026, with employment types broken down into 76% Full Time, 13% Part Time, and 11% Contract. Highlights an 100% Remote job distribution.

Project Civil Engineer - Data Center

Olsson

Glendale, AZ • Remote

$103K - $135K/yr

Full-time

Re-posted 29 days ago

Job description

Company Description

We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company.

We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.

Job Description

Olsson provides multidisciplinary design services for some of the largest and most forward-thinking and desirable companies in the world to work for. We design large hyperscale data center campuses and colocation data centers throughout the U.S.. This role will give you the opportunity to work on some of the largest and most complex engineering-driven projects being built today. Our clients are relationship based and truly value the work we do for them, affording us the opportunity to contribute to society's technological and connected community through the design of the critical infrastructure that is the foundation of these projects.

As a Project Civil Engineer on our Data Center Civil Team, you will be a part of the firm's largest and most complex projects. You will serve as a project manager on some projects and lead design engineer on others. Prepare planning and design documents, process design calculations, and develop and maintain team and client standards. You may lead quality assurance/quality control and act as an advisor on complex projects. You will also coordinate with other Olsson teams, professional staff, technical staff, clients, and other consultants.

You may travel to job sites for observation and attend client meetings.

We have several current openings and will consider candidates interested in being located out of any Olsson office location, hybrid, or fully remote in various locations of the US. This role includes flexible work options to accommodate diverse working preferences and promote work-life balance.

Qualifications

You are passionate about:

  • Working collaboratively with others
  • Having ownership in the work you do
  • Using your talents to positively affect communities
  • Empowering others to use their talents

You bring to the team:

  • Strong communication skills
  • Ability to contribute and work well on a team
  • Bachelor's degree in civil engineering
  • Must be a registered professional engineer
  • Proficiency in Civil 3D software
  • 6 or more years of related project experience

The salary range for this position correlates with our Colorado office locations and is commensurate with experience relative to the position.

#LI-AA1 #LI-Remote

Actual compensation will vary based on factors such as experience, qualifications, geographic location, skills, education, and internal equity.

Colorado Pay Range
$103,000—$135,000 USD
Additional Information

Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.

As an Olsson employee, you will:

  • Receive a competitive 401(k) match
  • Be empowered to build your career with tailored development paths
  • Have the possibility for flexible work arrangements
  • Engage in work that has a positive impact on communities
  • Participate in a wellness program promoting balanced lifestyles

In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.

Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.

Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.

For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.