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Call Center Training Jobs in Florida (NOW HIRING)

W3Global Inc.

Call Center Manager

Hialeah, FL · On-site

$85K - $100K/yr

This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center ...

Ecco Group

Call Center Sales

Sanford, FL · On-site

$15/hr

Paid Training: 1 week 10a-630p * After Training: 10a-630p ✅ What We're Looking For * Call center and/or sales experience preferred * Strong communication and customer engagement skills

Ecco Group

Call Center Sales

Sanford, FL · On-site

Paid Training: 1 week 10a-630p * After Training: 10a-630p What Were Looking For * Call center and/or sales experience preferred * Strong communication and customer engagement skills * Comfortable ...

OX Floors

Be Seen First

Call Center Agent

Stuart, FL · On-site

$18 - $20/hr

Call Center Agent Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors Concrete ... Participate in ongoing coaching and training to improve conversion rates Qualifications * Prior ...

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Call Center Training information

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$10

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$27

How much do call center training jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for call center training in Florida is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.76 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Center Trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

What is a Call Center Training job?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in the Call Center Training position, and why are they important?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

What are the most commonly searched types of Call Center Training jobs in Florida? The most popular types of Call Center Training jobs in Florida are:
What are popular job titles related to Call Center Training jobs in Florida? For Call Center Training jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Center Training jobs in Florida look for? The top searched job categories for Call Center Training jobs in Florida are:
What cities in Florida are hiring for Call Center Training jobs? Cities in Florida with the most Call Center Training job openings:
Call Center Training jobs near you
Infographic showing various Call Center Training job openings in Florida as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,451 per year, or $18.5 per hour.
Call Center Training Lead

Call Center Training Lead

Storage Rentals of America

West Palm Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Storage Rentals of America rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

7th of 29 rated removal and storage companies

Job description

Become the newest member of our exciting team at SROA Capital as we redefine self-storage!
At SROA, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within. We are proud to be honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel three years in a row.
SROA Capital is a vertically integrated private equity real estate investment firm that has evolved into a global asset manager with a successful track record of providing risk adjusted returns to its partners through its focused strategy of investing in self-storage. SROA is headquartered in West Palm Beach, FL and has invested, redeveloped, and developed self storage across the risk spectrum in major and secondary markets across the United States under the brand Storage Rentals of America and the UK under the brand Kangaroo Self Storage with approximately 900 employees globally.
The Call Center Training Lead serves as the primary Learning & Development partner for Customer Support operations. Acting as a Subject Matter Expert (SME) for call center processes, systems, products, and customer experience standards, this role ensures that training programs are delivered effectively and aligned with operational needs.
The specialist is responsible for facilitating new-hire onboarding, ongoing development programs, upskilling initiatives, and change-management training related to new products, systems, policies, and procedures. Working closely with Learning & Development, this position provides expertise and feedback that support the development of training content while ensuring learning solutions are accurate, relevant, and successfully executed.
This role focuses on training delivery, coaching, learner support, and operational partnership.
Duties and Responsibilities
Training Delivery & Facilitation
  • Facilitate engaging virtual new hire training programs for Call Center and Customer Experience team members.
  • Deliver ongoing training, refresher courses, workshops, and uptraining initiatives.
  • Lead training sessions related to new systems, products, services, policies, procedures, and operational changes.
  • Facilitate meetings, huddles, workshops, and learning sessions that support employee development and operational excellence.
  • Support employee onboarding by ensuring training plans are executed consistently and effectively.

Operational Partnership & Subject Matter Expertise
  • Serve as the primary Call Center Subject Matter Expert (SME) for the Learning & Development team.
  • Partner with Call Center leadership to understand business priorities, operational challenges, and emerging training needs.
  • Provide operational expertise and feedback during the development and revision of training materials and learning programs.
  • Validate training content for accuracy, relevance, and alignment with current business processes.
  • Participate in process, system, and product rollouts to ensure effective training readiness and adoption.

Coaching & Performance Support
  • Identify learning opportunities through observation, operational feedback, performance trends, and business needs.
  • Provide coaching and reinforcement to support knowledge retention and skill development.
  • Partner with supervisors and leaders to support employee development initiatives.
  • Assist in implementing targeted learning solutions that address identified skill gaps.
  • Learning Program Support
  • Collaborate with Learning & Development to maintain training materials, facilitator guides, job aids, and reference resources.
  • Assist and support the creation and delivery of learning communications and just-in-time learning resources.
  • Track training participation and learner progress.
  • Provide recommendations for continuous improvement to training programs and learning processes.

Organizational Collaboration
  • Participate in department meetings, leadership discussions, strategic initiatives, site visits, and special projects as assigned.
  • Champion company culture, values, and customer experience standards throughout all training initiatives.
  • Build strong relationships with leaders and employees across departments to support organizational goals.

Qualifications
  • 2+ years of training, facilitation, coaching, or employee development experience.
  • Experience facilitating instructor-led training in virtual environments.
  • Strong presentation, communication, and facilitation skills.
  • Ability to translate operational knowledge into effective learning experiences.
  • Strong organizational, planning, and project coordination skills.
  • Ability to build relationships and collaborate effectively with leaders and employees at all levels.
  • Proficiency with Microsoft Office applications, including Teams, PowerPoint, Word, and Excel.

Preferred
  • 2+ years of call center, customer service, or customer support experience.
  • Experience supporting onboarding and new hire training programs.
  • Knowledge of call center operations, customer experience principles, and customer service best practices.
  • Experience with Learning Management Systems (LMS) and digital learning platforms.
  • Experience participating in process, system, or product implementation initiatives.

SROA Offers:
  • Competitive pay with bonus potential
  • UKG Wallet - on-demand pay option
  • 100% paid medical coverage options for employee-only
  • Dental and vision plans for optimal care
  • Eight (8) paid holidays
  • Generous Paid Time Off (PTO), increasing with years of service
  • Paid Maternity and Parental Leave for growing families
  • 401(k) with substantial employer match and 100% immediate vesting
  • Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings
  • GAP Insurance for added financial protection
  • Employer-paid Life Insurance and Short-Term Disability coverage
  • Long-Term Disability (LTD) coverage for added peace of mind
  • Pet insurance - because your pets are family too
  • Storage Discounts to help you declutter and organize
  • Access to Voluntary Benefits for personalized coverage
  • Learning and development opportunities to maximize your potential and excel in your career
  • A great culture that values collaboration, innovation, and inclusivity

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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