ZipRecruiter

Log In

1

Call Center Training Jobs in Florida (NOW HIRING)

Capital NYC

Call Center Agent

Miami, FL · On-site

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an ... Ongoing training and professional development opportunities * Dynamic and supportive work ...

NCB Management Services

Call Center Representative

Jacksonville, FL · On-site

$14.75 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prior collections or call center experience is helpful but not required. - We provide training Why You'll Love Working Here: * Uncapped earning potential with competitive hourly pay * Hybrid work ...

SFP Health Group

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Training & Professionalism * Support onboarding and training of new team members. * Maintain ... Call Center Manager & Regional Director of Operations Approved by: Date: 5/1/2026

Noor Staffing Group

Call Center Agents

Jacksonville, FL

$14 - $18.50/hr

  • Medical

  • Dental

  • Vision

No previous call center experience is required--training will be provided. This is an excellent opportunity for individuals with strong communication skills and a positive attitude. Interview ...

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Training & Professionalism * Support onboarding and training of new team members. * Maintain ... Call Center Manager & Regional Director of Operations Approved by: Date: 5/1/2026

Noor Staffing Group

Call Center Agents

Jacksonville, FL

$14 - $18.50/hr

  • Medical

  • Dental

  • Vision

No previous call center experience is required--training will be provided. This is an excellent opportunity for individuals with strong communication skills and a positive attitude. Interview ...

Napleton Corporate

Call Center Representative

West Palm Beach, FL · On-site

$35K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Paid Training * Discounts on products, services, and vehicles * Growth Opportunities Job ... Knowledgeable to call center environment- NO COLD CALLS! * Automotive experience is helpful but not ...

New

NATIONAL FLOORS DIRECT INC

Call Center Manager

Boca Raton, FL · On-site

$58K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Participate in regular training and development meetings as required. * Represent the brand in line ... Qualifications: * 5+ years of Call Center, Customer Service, or other customer facing experience ...

NATIONAL FLOORS DIRECT INC

Call Center Manager

Boca Raton, FL · On-site

$58K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Participate in regular training and development meetings as required. * Represent the brand in line ... Qualifications: * 5+ years of Call Center, Customer Service, or other customer facing experience ...

previous pagenext page

Showing results 21-40

All JobsCall Center Training JobsCall Center Training Jobs in Florida

Call Center Training information

See Florida salary details

$10

$18

$27

How much do call center training jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center training in Florida is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.76 per hour, depending on experience, location, and employer.

What are some common challenges faced by call center trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

How long is training for call center training?

Call center training typically lasts from a few days to several weeks, depending on the company's program and the complexity of the products or services. Training often includes customer service skills, product knowledge, and use of call center software, and may involve both classroom instruction and on-the-job practice.

What is the best training for call center agents?

The best training for call center agents includes customer service skills, communication techniques, and product or service knowledge. Training often involves role-playing, listening exercises, and familiarity with call center software to improve efficiency and customer satisfaction.

What is a call center training?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in call center training?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

How do you become a call center training agent with no experience?

To become a call center training agent with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as customer service or training certifications. Gaining experience in customer support roles or volunteering can also help demonstrate your ability to train others and understand call center operations.

What are the most commonly searched types of Call Center Training jobs in Florida?

The most popular types of Call Center Training jobs in Florida are:

What are popular job titles related to Call Center Training jobs in Florida?

For Call Center Training jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Center Training jobs in Florida look for?

The top searched job categories for Call Center Training jobs in Florida are:

What cities in Florida are hiring for Call Center Training jobs?

Cities in Florida with the most Call Center Training job openings:

Call Center Training jobs near you
Infographic showing various Call Center Training job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,451 per year, or $18.5 per hour.

Call Center Representative

Family Health Centers of Southwest Florida Inc

Fort Myers, FL

$14 - $17.50/hr

Full-time

Re-posted 7 days ago

Job description

Description

Family Health Centers of Southwest Florida, Inc. has an immediate opening for a dedicated Call Center and Customer Service professional, especially those bilingual in English and Spanish. The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or directing callers to appropriate department.


Our positions pay well ABOVE the market rate that other companies may be offering, regular schedules (Monday-Friday/8am - 5pm). Apply today!!


DETAILED DUTIES AND RESPONSIBILITIES:

  • Responsible for answering all incoming calls in a call center setting. Knowledge, understanding, and relevant experience with telephone etiquette, including strong listening skills are essential.
  • Excellent customer/client service skills are essential to this position.
  • Strong communication skills including: verbal, written and listing skills.
  • Strong ability to listen carefully to the needs of the patient and ensure that the caller is accurately addressed.
  • Directs calls appropriately and accurately documents the call to a call system and registration systems.
  • Answers questions using proper protocol and provides information to caller. Ensures that calls are forwarded appropriately.
  • Schedules patient visits; registers new patients to FHCSWF; provide direction regarding the new patient registration process.
  • The Call Center Representative will handle a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses.
  • Must be able to write succinct and accurate notes in the patients' electronic health record.
  • Assures all communications and transactions with patients/guardians are conducted in a mature, calm, sensitive and respectful manner.
  • Proficient in use of a patient registration system, including updates to insurances and procedure entry.
  • Ability to utilize electronic health record system to enter, retrieve and document patient information, notes and tasks to record patient communications.
  • Understands and maintains Protected Health Information in accordance with HIPAA guidelines.
  • Demonstrated ability to work in a large team environment.
  • Ability to work in a fast paced environment and possess the ability to prioritize, maintain a high level of attention to detail, organization, and flexibility.
  • Performs any and all other duties assigned.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

  • Excellent customer service skills
  • Demonstrated attention to details
  • Ability to manage multiple tasks simultaneously - strong organizational skills
  • Computer literate, with good typing skills, 35 WPM, high level of accuracy
  • Proven experience working in a fast paced environment and maintaining accuracy of the work assigned
  • Ability to work and communicate effectively with superiors and peers


TRAINING AND EXPERIENCE:

  • High School diploma, GED or equivalent training and experience.
  • Previous Call Center Experience, preferably in Healthcare.
  • Experience in a medical or dental setting a plus.
  • Prior experience with Electronic Health Records a plus.


SPECIAL REQUIREMENTS:

  • Reliable transportation and willingness to travel locally when required.
  • Bilingual English/Spanish preferred.

Apply