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Advanced Call Center Technologies

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Inbound Customer Service Representatives

Johnson City, TN · On-site

$17/hr

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you'll serve as the voice of ...

Advanced Call Center Technologies

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Sales Agent

Blountville, TN · On-site

$14.50 - $16/hr

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you'll serve as the voice of ...

Advanced Call Center Technologies

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Supervisor needed!! Immediate Hire!!

Harlingen, TX · On-site

$36K - $38K/yr

Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you will be the voice of ...

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How much do advanced call center technologies jobs pay per hour?

As of May 29, 2026, the average hourly pay for advanced call center technologies in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Representative at Advanced Call Center Technologies, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and data entry tools is commonly required. Exceptional patience, active listening, and resilience under pressure help individuals excel in assisting diverse customers. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the contact center.

How does Advanced Call Center Technologies support professional development and career advancement for its employees?

Advanced Call Center Technologies offers a range of opportunities for career growth, including structured training programs, ongoing skill development, and clear promotion pathways for high-performing employees. Team members often start in entry-level customer service or support roles, but with strong performance and leadership skills, they can advance to supervisory, team lead, or management positions. The company emphasizes internal promotions and provides mentorship to help employees reach their career goals. Regular performance reviews also help identify advancement opportunities and areas for growth.

What is Advanced Call Center Technologies?

Advanced Call Center Technologies (ACT) is a company specializing in outsourced customer service solutions for businesses across various industries. They provide services such as customer support, technical assistance, sales, and collections through phone, email, chat, and other digital channels. ACT leverages advanced technologies, including automation and analytics, to enhance customer experiences and improve operational efficiency. The company is known for its focus on employee development and client satisfaction, making it a prominent player in the call center outsourcing industry.

What is the difference between Advanced Call Center Technologies vs Customer Service Representative?

AspectAdvanced Call Center TechnologiesCustomer Service Representative
CredentialsTypically requires high school diploma or equivalent; technical certifications may be preferredHigh school diploma or equivalent usually required
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, or office environments
Industry UsageUsed by companies providing outsourced customer support solutionsEmployed directly by companies to handle customer inquiries

Advanced Call Center Technologies refers to the systems and solutions used in call centers, often involving software and infrastructure. Customer Service Representatives are the personnel who operate these systems to assist customers. While both are integral to customer support, the former is technology-focused, and the latter is a job role within that environment.

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Advanced Call Center Technologies jobs near you
Infographic showing various Advanced Call Center Technologies job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 61% Full Time, 35% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Inbound Customer Service Representatives

Inbound Customer Service Representatives

Advanced Call Center Technologies

Johnson City, TN • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

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Advanced Call Center Technologies rating

4.5

Company rating: 4.5 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

65th of 71 rated call and contact centers

Job description

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you’ll serve as the voice of our company—helping customers solve problems, navigating their questions, and making a meaningful impact on their day. We provide paid, hands-on training in computer skills, negotiation, communication, and business processes to ensure your success from day one.

At ACT, you’re not just starting a job—you’re joining a company with a strong culture, real growth opportunities, and the unique chance to become an employee-owner. More than 90% of our leadership team began their careers as Customer Experience Representatives, and you can grow right along with us.


Why You’ll Love Working at ACT

  • Clear paths for advancement
  • Flexible scheduling options
  • Generous bonus opportunities
  • Supportive supervisors and a positive, team-focused environment
  • Employee Ownership Program — a company-paid, long-term benefit
  • Comprehensive healthcare benefits (medical, dental, vision) for you and your family after 90 days
  • Paid time off and paid holidays after 90 days
  • Access to DayForce Wallet after training, allowing you to access earned wages through an easy-to-use app and prepaid card

Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • Employee ownership program
  • On-site work environment


Position Overview

As a Customer Experience Representative, you’ll deliver best-in-class service to consumers calling in for assistance. You’ll handle inquiries related to billing, payments, credits, fraud concerns, internet and mobile services, and mortgage servicing. This role is ideal for strong communicators and problem-solvers who are motivated to meet personal and team goals.


Key Responsibilities

  • Provide prompt, professional support to customers
  • Listen actively, maintain confidentiality, and respond with courtesy
  • Communicate clearly and effectively, even in challenging situations
  • Document customer interactions while managing live conversations
  • Maintain accuracy and high-quality standards in all work
  • Meet productivity goals and manage time efficiently
  • Demonstrate reliability with consistent attendance
  • Follow management direction and take accountability for tasks
  • Perform additional duties as assigned


Minimum Qualifications

  • Ability to pass a criminal background check
  • Basic computer and data entry skills
  • Previous call center or customer service experience preferred
  • High school diploma or GED required

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.

Company Description

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team.
We offer:
· Opportunities to advance within
· Tremendous bonus opportunities
· Fantastic Supervisors and a Positive environment
· Employee Owned- You will become an employee owner, once qualifications to participate are met!
· Affordable benefits for you, your spouse, and/or children after 90 days
· Paid time off and paid holidays after 90 days
Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.)

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