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Advanced Call Center Technologies Jobs in California

Cuboid IT Solutions

Product Owner

Santa Clara, CA · On-site

Acqueon Dialer (Campaign Manager, Reporting, Analytics), call center technologies, outbound dialer systems, Agile product ownership, CRM/IVR/Twilio integration, technical troubleshooting, TCPA/GDPR ...

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Advanced Call Center Technologies information

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$10

$17

$24

How much do advanced call center technologies jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for advanced call center technologies in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is advanced call center technologies?

Advanced Call Center Technologies (ACT) is a company specializing in outsourced customer service solutions for businesses across various industries. They provide services such as customer support, technical assistance, sales, and collections through phone, email, chat, and other digital channels. ACT leverages advanced technologies, including automation and analytics, to enhance customer experiences and improve operational efficiency. The company is known for its focus on employee development and client satisfaction, making it a prominent player in the call center outsourcing industry.

What skills and qualifications are needed to thrive as a call center representative at advanced call center technologies?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and data entry tools is commonly required. Exceptional patience, active listening, and resilience under pressure help individuals excel in assisting diverse customers. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the contact center.

How does advanced call center technologies support professional development and career advancement for its employees?

Advanced Call Center Technologies offers a range of opportunities for career growth, including structured training programs, ongoing skill development, and clear promotion pathways for high-performing employees. Team members often start in entry-level customer service or support roles, but with strong performance and leadership skills, they can advance to supervisory, team lead, or management positions. The company emphasizes internal promotions and provides mentorship to help employees reach their career goals. Regular performance reviews also help identify advancement opportunities and areas for growth.

What is the difference between Advanced Call Center Technologies vs Customer Service Representative?

AspectAdvanced Call Center TechnologiesCustomer Service Representative
CredentialsTypically requires high school diploma or equivalent; technical certifications may be preferredHigh school diploma or equivalent usually required
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, or office environments
Industry UsageUsed by companies providing outsourced customer support solutionsEmployed directly by companies to handle customer inquiries

Advanced Call Center Technologies refers to the systems and solutions used in call centers, often involving software and infrastructure. Customer Service Representatives are the personnel who operate these systems to assist customers. While both are integral to customer support, the former is technology-focused, and the latter is a job role within that environment.

What are popular job titles related to Advanced Call Center Technologies jobs in California?

For Advanced Call Center Technologies jobs in California, the most frequently searched job titles are:

What job categories do people searching Advanced Call Center Technologies jobs in California look for?

The top searched job categories for Advanced Call Center Technologies jobs in California are:

What cities in California are hiring for Advanced Call Center Technologies jobs?

Cities in California with the most Advanced Call Center Technologies job openings:

Advanced Call Center Technologies jobs near you
Infographic showing various Advanced Call Center Technologies job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Call Center Supervisor - West Sacramento, CA (Hybrid)

Gainwell Technologies

West Sacramento, CA • On-site

$72K - $88K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 23 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

138th of 245 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Gainwell Technologies is seeking an experienced Call Center Supervisor to support California's Medi-Cal program. In this role, you will provide day-to-day leadership for a team of Customer Service Representatives, ensuring exceptional service while meeting performance, quality, compliance, and operational goals.
If you're passionate about coaching employees, developing high-performing teams, and delivering an outstanding customer experience in a fast-paced contact center environment, we'd love to hear from you.
Your role in our mission
  • Lead the daily operations of a team supporting California's Medi-Cal members and providers in a high-volume contact center environment.
  • Coach, mentor, and develop Customer Service Representatives to achieve quality, productivity, attendance, and customer satisfaction goals.
  • Monitor operational performance, identify trends, and partner with Workforce Management and leadership to meet service level expectations.
  • Resolve customer escalations while ensuring compliance with company policies, client requirements, and regulatory standards.
  • Collaborate with Quality, Training, Workforce Management, and Operations leadership to drive continuous improvement and operational excellence.

What we're looking for
  • At least 2 years of leadership experience in a high-volume call center or customer contact center environment.
  • Experience coaching employees and managing performance using call center metrics such as quality, productivity, adherence, and service levels.
  • Strong leadership, communication, problem-solving, and decision-making skills.
  • Proficiency with Microsoft Office and experience using CRM, workforce management, or contact center technologies.
  • Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance call center experience is preferred.

What you should expect in this role
  • Must reside in the Greater Sacramento area.
  • Primarily remote with occasional onsite work at 820 Stillwater Road, West Sacramento, CA 95605, based on business needs.
  • Fast-paced, metrics-driven contact center environment supporting California's Medi-Cal program.
  • Regular collaboration with Workforce Management, Quality, Training, and Operations leadership.
  • Opportunity to make a meaningful impact by leading teams that serve Medi-Cal members and providers.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.
#LI-HYBRID
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The pay range for this position is $72,000 - $88,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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