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Advanced Call Center Technologies Jobs (NOW HIRING)

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

Ensure effective use of call center technologies and coordinate with IT for system support * Enforce company policies, regulatory requirements, and industry standards. * Perform other duties as ...

Capital NYC

Call Center Agent

Miami, FL

$33K - $50K/yr

Proficiency in basic computer applications and familiarity with call center technology * Previous experience in a customer service role or call center environment is a plus, but not required Benefits:

General Call Center | Full-Time

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

General Call Center | Full-Time

Call Center Agent

Hinesville, GA · On-site

$13.75 - $18.25/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

General Call Center | Full-Time

Call Center Agent

Savannah, GA · On-site

$14 - $18.50/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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Advanced Call Center Technologies information

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How much do advanced call center technologies jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for advanced call center technologies in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is advanced call center technologies?

Advanced Call Center Technologies (ACT) is a company specializing in outsourced customer service solutions for businesses across various industries. They provide services such as customer support, technical assistance, sales, and collections through phone, email, chat, and other digital channels. ACT leverages advanced technologies, including automation and analytics, to enhance customer experiences and improve operational efficiency. The company is known for its focus on employee development and client satisfaction, making it a prominent player in the call center outsourcing industry.

What skills and qualifications are needed to thrive as a call center representative at advanced call center technologies?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and data entry tools is commonly required. Exceptional patience, active listening, and resilience under pressure help individuals excel in assisting diverse customers. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the contact center.

How does advanced call center technologies support professional development and career advancement for its employees?

Advanced Call Center Technologies offers a range of opportunities for career growth, including structured training programs, ongoing skill development, and clear promotion pathways for high-performing employees. Team members often start in entry-level customer service or support roles, but with strong performance and leadership skills, they can advance to supervisory, team lead, or management positions. The company emphasizes internal promotions and provides mentorship to help employees reach their career goals. Regular performance reviews also help identify advancement opportunities and areas for growth.

What is the difference between Advanced Call Center Technologies vs Customer Service Representative?

AspectAdvanced Call Center TechnologiesCustomer Service Representative
CredentialsTypically requires high school diploma or equivalent; technical certifications may be preferredHigh school diploma or equivalent usually required
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, or office environments
Industry UsageUsed by companies providing outsourced customer support solutionsEmployed directly by companies to handle customer inquiries

Advanced Call Center Technologies refers to the systems and solutions used in call centers, often involving software and infrastructure. Customer Service Representatives are the personnel who operate these systems to assist customers. While both are integral to customer support, the former is technology-focused, and the latter is a job role within that environment.

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What states have the most Advanced Call Center Technologies jobs?

States with the most job openings for Advanced Call Center Technologies jobs include:

What job categories do people searching Advanced Call Center Technologies jobs look for?

The top searched job categories for Advanced Call Center Technologies jobs are:

Advanced Call Center Technologies jobs near you
Infographic showing various Advanced Call Center Technologies job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Manager

TransCore

NJ • On-site

$80K - $99K/yr

Full-time

Re-posted 19 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

132nd of 159 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.
Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.
Salary Range: $80,000 - 99,000/yr., based upon skills and experience.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Oversee daily operations of the call center to ensure efficient service delivery
  • Supervise, coach, and develop call center staff to meet performance goals
  • Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
  • Implement and maintain quality assurance standards through call monitoring and feedback
  • Manage staff schedules and ensure adequate coverage across shifts
  • Handle escalated customer issues and ensure timely resolution
  • Identify and implement process improvements to enhance productivity and service quality
  • Prepare and present performance reports and operational metrics to leadership
  • Ensure effective use of call center technologies and coordinate with IT for system support
  • Enforce company policies, regulatory requirements, and industry standards.
  • Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.
  • Five (5) years call center management experience required.
  • Three (3) years experience in toll industry customer service is required.
  • Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
  • Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
  • Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.
* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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