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Advanced Call Center Technologies Jobs (NOW HIRING)

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

Ensure effective use of call center technologies and coordinate with IT for system support * Enforce company policies, regulatory requirements, and industry standards. * Perform other duties as ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

Ensure effective use of call center technologies and coordinate with IT for system support * Enforce company policies, regulatory requirements, and industry standards. * Perform other duties as ...

Capital NYC

Call Center Agent

Miami, FL · On-site

$33K - $50K/yr

Proficiency in basic computer applications and familiarity with call center technology * Previous experience in a customer service role or call center environment is a plus, but not required Benefits:

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How much do advanced call center technologies jobs pay per hour?

As of May 28, 2026, the average hourly pay for advanced call center technologies in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Representative at Advanced Call Center Technologies, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and data entry tools is commonly required. Exceptional patience, active listening, and resilience under pressure help individuals excel in assisting diverse customers. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the contact center.

How does Advanced Call Center Technologies support professional development and career advancement for its employees?

Advanced Call Center Technologies offers a range of opportunities for career growth, including structured training programs, ongoing skill development, and clear promotion pathways for high-performing employees. Team members often start in entry-level customer service or support roles, but with strong performance and leadership skills, they can advance to supervisory, team lead, or management positions. The company emphasizes internal promotions and provides mentorship to help employees reach their career goals. Regular performance reviews also help identify advancement opportunities and areas for growth.

What is Advanced Call Center Technologies?

Advanced Call Center Technologies (ACT) is a company specializing in outsourced customer service solutions for businesses across various industries. They provide services such as customer support, technical assistance, sales, and collections through phone, email, chat, and other digital channels. ACT leverages advanced technologies, including automation and analytics, to enhance customer experiences and improve operational efficiency. The company is known for its focus on employee development and client satisfaction, making it a prominent player in the call center outsourcing industry.

What is the difference between Advanced Call Center Technologies vs Customer Service Representative?

AspectAdvanced Call Center TechnologiesCustomer Service Representative
CredentialsTypically requires high school diploma or equivalent; technical certifications may be preferredHigh school diploma or equivalent usually required
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, or office environments
Industry UsageUsed by companies providing outsourced customer support solutionsEmployed directly by companies to handle customer inquiries

Advanced Call Center Technologies refers to the systems and solutions used in call centers, often involving software and infrastructure. Customer Service Representatives are the personnel who operate these systems to assist customers. While both are integral to customer support, the former is technology-focused, and the latter is a job role within that environment.

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Advanced Call Center Technologies jobs near you
Infographic showing various Advanced Call Center Technologies job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 61% Full Time, 35% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Customer Service Representative - San Luis, AZ

Customer Service Representative - San Luis, AZ

Advanced Call Center Technologies, LLC.

San Luis, AZ • On-site

$12.75 - $17.25/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Advanced Call Center Technologies rating

4.5

Company rating: 4.5 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

65th of 71 rated call and contact centers

Job description

Advanced Call Center Technologies – Job Description Call Center Representative – Agent Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt Summary Customer Service Representatives use excellent communication and interpersonal skills to assist customers. In this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with strong negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things. Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.

Multitasks by documenting information while speaking with the consumer. Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients’ specific quality standards.

Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Promotes positive interactions with others through effective communication with customers and team members, including real-time coaching and collaboration. Regular, predictable, and reliable attendance is critical to success in this role.

Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans. Other duties as assigned by management. Essential Physical and Communication Requirements Ability to see sufficiently to read computer screens, system alerts, written materials, and customer account information.

Ability to hear inbound calls and verbal instructions clearly in real-time. Ability to speak clearly and effectively to customers and team members on the telephone and in person. Ability to read and comprehend written instructions, system prompts, policies, procedures, and customer information.

Competency Requirements Data Entry Accuracy – Good attention to detail and basic computer skills. Communication Skills – Clear communication with employees and customers. Background Check – Must be able to successfully pass a criminal background check.

Education and/or Experience High School Diploma or GED required. Previous call center or customer assistance experience preferred. Computer Skills Good typing skills.

Ability to navigate multiple computer screens and applications. ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.

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