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Advanced Call Center Technologies Jobs (NOW HIRING)

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Contact Center Technology and Process Improvement - Design and drive implementation of contact ... Call Monitoring and Quality Programs - Facilitate call monitoring and call calibration processes

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Knowledge of call center technologies and ticketing systems. * Experience handling high call volumes. Key Competencies * Customer Focus * Professionalism * Patience and Empathy * Teamwork

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

Proficient with CRM software and call center technologies What We Offer: * Competitive pay * Opportunities for advancement * Professional development and training * Supportive and collaborative team ...

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$16 - $26/hr

Proficient with CRM software and call center technologies * What We Offer: * Competitive pay * Opportunities for advancement * Professional development and training * Supportive and collaborative ...

648 Connect

Call Center Tech

Du Bois, PA

$18 - $20/hr

Join Our Team as a Call Center Tech at 648 Connect! Are you ready to kickstart your career in a dynamic and supportive environment? At 648 Connect, based work from home, we pride ourselves on ...

New

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

Ensure effective use of call center technologies and coordinate with IT for system support * Enforce company policies, regulatory requirements, and industry standards. * Perform other duties as ...

Nearu

Director of Call Center Operations

Charlotte, NC · On-site

$120 - $150/hr

Director of Call Center Operations Company: NearU Services About Us: NearU Services is a people ... Evaluate and optimize call routing, workforce management, and technology platforms * Drive ...

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Advanced Call Center Technologies information

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How much do advanced call center technologies jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for advanced call center technologies in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is advanced call center technologies?

Advanced Call Center Technologies (ACT) is a company specializing in outsourced customer service solutions for businesses across various industries. They provide services such as customer support, technical assistance, sales, and collections through phone, email, chat, and other digital channels. ACT leverages advanced technologies, including automation and analytics, to enhance customer experiences and improve operational efficiency. The company is known for its focus on employee development and client satisfaction, making it a prominent player in the call center outsourcing industry.

What skills and qualifications are needed to thrive as a call center representative at advanced call center technologies?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and data entry tools is commonly required. Exceptional patience, active listening, and resilience under pressure help individuals excel in assisting diverse customers. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the contact center.

How does advanced call center technologies support professional development and career advancement for its employees?

Advanced Call Center Technologies offers a range of opportunities for career growth, including structured training programs, ongoing skill development, and clear promotion pathways for high-performing employees. Team members often start in entry-level customer service or support roles, but with strong performance and leadership skills, they can advance to supervisory, team lead, or management positions. The company emphasizes internal promotions and provides mentorship to help employees reach their career goals. Regular performance reviews also help identify advancement opportunities and areas for growth.

What is the difference between Advanced Call Center Technologies vs Customer Service Representative?

AspectAdvanced Call Center TechnologiesCustomer Service Representative
CredentialsTypically requires high school diploma or equivalent; technical certifications may be preferredHigh school diploma or equivalent usually required
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, or office environments
Industry UsageUsed by companies providing outsourced customer support solutionsEmployed directly by companies to handle customer inquiries

Advanced Call Center Technologies refers to the systems and solutions used in call centers, often involving software and infrastructure. Customer Service Representatives are the personnel who operate these systems to assist customers. While both are integral to customer support, the former is technology-focused, and the latter is a job role within that environment.

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Advanced Call Center Technologies jobs near you
Infographic showing various Advanced Call Center Technologies job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Operations Supervisor - Kingsport & Blountville, TN

acttoday

Bristol, TN

Full-time

Posted 26 days ago

Job description

Advanced Call Center Technologies is seeking out energetic Supervisor to join our team. We are looking for passionate communicator’s with excellent organizational skills, management experience, and the ability to drive results.

In this role you will directly supervise 10-25 agents in a call center production environment. ACTs ideal leaders are problem solvers with good negotiation skills who are self-driven and motivated to meet company service and client goals. This position will require excellent communication, interpersonal skills, and the ability to coach and mentor a strong sales team to deliver best in class results for our clients.

We offer:

· Opportunities to advance within

· Flexible schedules

· Tremendous bonus opportunities

· Fantastic Supervisors and a Positive environment

· Employee Ownership Program – a company paid, long term benefit.

Essential Duties and Responsibilities

Monitors associates real-time productivity to achieve production and revenue goals.

Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed.

Addresses associate performance, conduct, and attendance issues by consistently applying company policies and practices for corrective counseling.

Motivates and rewards associates using company and client incentive programs to drive results and maximize performance.

Ensures associates adhere to company and client policies and standards.

Tracks and reports the associates daily performance and productivity.

Monitors and maintains work volume statistics.

Monitors associate’s calls to ensure employee is meeting demeanor, accuracy, and conformity to company and client policies.

Takes escalated customer calls. Answers questions and recommends corrective services to address customer complaints.

Assists in determining work procedures, prepares work schedules, and expedites workflow.

Maintains the attendance records for associates using the timekeeping system. Reviews attendance daily and edits as necessary to ensure an accurate payroll is processed.

Completes and presents associate’s annual performance appraisals.

Conducts job candidate interviews and makes hiring decisions with assistance from Recruiting.

Minimum Qualifications

Previous Experience Managing in a Call Center Environment

High School diploma or GED

Must be able to successfully pass criminal background check

Excellent communication skills

MS office proficiency

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.

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