ZipRecruiter

Log In

1

Phone Call Center Jobs in California (NOW HIRING)

Descanso Gardens Foundation

$18.50/hr

... phone call and email communications.JOB CLASSIFICATION:This is a part-time seasonal, non-exempt ... Ensures day-to-day call-center operations under the direction of the Call Center ...

Family Health Care Centers of Greater Los Angeles, Inc.

$59.38 - $65.18/hr

Ensures that each call center phone operator receives the FHCCGLA Call Center Manual to achieve the best industry best practices in the following areas: * Optimal per-call transactions * Timely & non ...

New

next page

Showing results 1-20

All JobsPhone Call Center JobsPhone Call Center Jobs in California

Phone Call Center information

What is a phone call center representative?

Phone call center jobs involve handling inbound or outbound calls on behalf of a company or organization. Employees in these roles assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents typically follow scripts and use specialized software to manage customer interactions. These jobs require strong communication skills, patience, and the ability to work efficiently in a fast-paced environment. Many call centers offer both remote and on-site positions.

What are the key skills and qualifications needed to thrive as a phone call center representative?

To thrive as a Phone Call Center Representative, you need strong verbal communication, active listening skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Patience, problem-solving abilities, and a positive attitude help representatives excel in resolving customer issues and maintaining professionalism under pressure. These skills ensure effective customer service, high satisfaction rates, and efficient handling of calls in a fast-paced environment.

What are some common challenges faced by phone call center representatives, and how can they be managed effectively?

Phone call center representatives often encounter challenges such as handling high call volumes, dealing with difficult or upset customers, and maintaining accuracy in information provided under time pressure. Effective time management, active listening, and strong communication skills are essential for managing these challenges. Many centers offer ongoing training and support, as well as tools like call scripts and knowledge bases, to help representatives provide efficient and empathetic service. Building resilience and regularly debriefing with team members or supervisors can also help reduce stress and improve job satisfaction.

What is the difference between Phone Call Center vs Customer Service Representative?

AspectPhone Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training often providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, often in large office spacesOffice settings, sometimes remote or in retail locations
Industry UsageCustomer support, telemarketing, technical supportCustomer support, sales, technical assistance
Job FocusHandling inbound/outbound calls, managing call queuesAssisting customers, resolving issues, providing product info

The main difference is that Phone Call Center roles typically involve handling high volumes of calls in a centralized environment, focusing on call management and efficiency. Customer Service Representatives may work in various settings, providing personalized support and resolving customer issues. Both roles require strong communication skills and often similar training, but their work environments and daily tasks differ slightly.

Which phone call center pays the most?

In the call center industry, roles such as technical support or specialized customer service agents tend to offer higher pay, especially when requiring technical skills or certifications. Compensation varies by company, location, and experience, with some centers offering bonuses or incentives for performance. Generally, call centers that handle complex or high-value accounts tend to pay more than basic customer service roles.

What are popular job titles related to Phone Call Center jobs in California?

For Phone Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Phone Call Center jobs in California look for?

The top searched job categories for Phone Call Center jobs in California are:

What cities in California are hiring for Phone Call Center jobs?

Cities in California with the most Phone Call Center job openings:

Phone Call Center jobs near you
Infographic showing various Phone Call Center job openings in California as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Representative

Descanso Gardens Foundation

On-site

$18.50/hr

Part-time

Posted 4 days ago

Descanso Gardens rating

6.8

Company rating: 6.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

8th of 21 rated visitor attractions

Job description

Job description:The Guest Services Representative, Call-Center supports excellent customer service and a welcoming, positive experience for all visitors with a particular focus on supporting the Descanso Gardens seasonal programs "Carved" and "Enchanted: Forest of Light." Under the direction of the Call Center Coordinator, the Representative works directly with the public, members, staff, and volunteers across all guest service areas, but with a focus on phone call and email communications.JOB CLASSIFICATION:This is a part-time seasonal, non-exempt position. Descanso Gardens are open 364 days per year with extended evening hours in spring and summer and evening programming in fall and winter. Shift times and schedules may change based on operational needs and include weekends, mornings, and evenings.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:Ensures excellent customer service and positive visitor experiences.Ensures day-to-day call-center operations under the direction of the Call Center CoordinatorResponds to calls and emails per the guidelines given by the Call Center CoordinatorCommunicates across departments to support events, programs, membership, and development activities.Performs admissions, ticketing, membership sales, renewals, upgrades, opening/closing duties, and public program support.Supports Boddy House, Sturt Haaga Gallery, Descanso Railroad, and Courtesy Shuttle operations.Trained in First Aid, AED operation, and incident documentation.Performs other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:1 year sales and cash handling experience preferred.2 years customer service experience required.1 year experience in a call center position preferred.Experience with Altru by Blackbaud preferred.Intermediate knowledge of Gmail, Google Docs, and Google Sheets preferred. Excellent communication skills and telephone etiquette required.Valid California driver's license required.EQUIPMENT USED AND PHYSICAL DEMANDS:Computer, cash register, phone, credit card processing equipment, office equipment, two-way radio, and courtesy shuttle. Must be able to work indoors and outdoors, walk long distances, stand for extended periods, and occasionally lift up to 15 pounds.Compensation: Up to $18.50 per hourWork Location: In person

What Descanso Gardens employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom