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Customer Support Trainer Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

Customer Support

Ames, IA · On-site

$16.75 - $21.25/hr

Customer Support Associate Locations: Anamosa, Ames, Cedar Rapid, Centerville, Decorah, Dubuque ... Training and work will be remote: Need to be located within commutable distance to Iowa operations ...

Futran Tech Solutions Pvt. Ltd.

Customer Support

$17.50 - $22.25/hr

Attend training sessions to improve knowledge of processes and products. * Maintain confidentiality of information. Supervision: Performs work under the general supervision of the Customer Support ...

Futran Tech Solutions Pvt. Ltd.

Customer Support

Ottumwa, IA · On-site

$16 - $20.50/hr

Customer Support Associate Locations: Anamosa, Ames, Cedar Rapid, Centerville, Decorah, Dubuque ... Training and work will be remote: Need to be located within commutable distance to Iowa operations ...

Aston Carter

Customer Support

Cedar Rapids, IA

$16.75 - $21.50/hr

Customer Support Representative/Admin This role provides comprehensive customer support within a ... through cross-training as required. * Contribute to continual process improvement initiatives ...

New

Empowered Hospitality

Customer Support

Manhattan, NY · On-site

$19.75 - $26.75/hr

Prepare training materials, presentations, and other supporting visual resources consistent with Empowered Hospitality branding * Support reporting and statistical analysis of E|H by building and ...

ASSA ABLOY

BTS Customer Support Specialist

Phoenix, AZ · Remote

$17.50 - $23.50/hr

Former teachers, trainers, software support specialists, implementation coordinators, and customer success professionals often excel in this environment because they are adaptable, detail-oriented ...

Assa Abloy

BTS Customer Support Specialist

Phoenix, AZ · On-site

$17.50 - $23.50/hr

Former teachers, trainers, software support specialists, implementation coordinators, and customer success professionals often excel in this environment because they are adaptable, detail-oriented ...

Amer Technology

Customer support

San Antonio, TX

$10/hr

Training Support Services (TSS) / Customer Service Duration: Long term contract Location: San Antonio, TX 78229 NOTE: Hourly rate $10/hr, although after 90 days you get a 20% or 30% raise depending ...

LINQ

Customer Support Specialist

Denver, CO · On-site

$48K - $51K/yr

From onboarding, and training, to troubleshooting and beyond were the guides to help administrators ... This position is a key member of our customer support team providing professional support to LINQ ...

Posted today

Siemens

Customer Support Coordinator

Harleysville, PA · On-site

$33K - $62K/yr

Customer Support Coordinator Locations: Peachtree Corners, GA, Harleysville, PA, Rolling Meadows ... Specialized skill training/certification. * Demonstrated logical reasoning, situational and time ...

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All JobsCustomer Support Trainer Jobs

Customer Support Trainer information

See salary details

$21.5K

$52.2K

$70.5K

How much do customer support trainer jobs pay per year?

As of Jul 10, 2026, the average yearly pay for customer support trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What does a Customer Support Trainer do?

A Customer Support Trainer is responsible for teaching new and existing customer support staff how to effectively assist customers, use company tools, and handle difficult situations. They develop training materials, conduct workshops, and monitor the progress of trainees to ensure high-quality customer service. Additionally, they provide feedback and coaching to help team members continuously improve their skills. Their role is essential for maintaining a knowledgeable and efficient customer support team.

What are the key skills and qualifications needed to thrive as a Customer Support Trainer, and why are they important?

To thrive as a Customer Support Trainer, you need expertise in customer service best practices, adult learning principles, and experience in support environments, often supported by a background in training or education. Familiarity with Learning Management Systems (LMS), knowledge base software, and customer relationship management (CRM) tools is typically required. Strong communication, presentation, and interpersonal skills help trainers engage diverse learners and foster a collaborative atmosphere. These skills ensure the effective transfer of knowledge, improved team performance, and enhanced customer satisfaction.

What is the difference between Customer Support Trainer vs Customer Service Representative?

AspectCustomer Support TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve customer support skillsHandles customer inquiries, provides support, and resolves issues
Required SkillsTraining development, communication, product knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentTraining sessions, workshops, online modulesCall centers, retail, online support channels
Common CertificationsCustomer Service or Training certificationsCustomer Service certifications often preferred

While both roles focus on customer support, the Customer Support Trainer specializes in training staff to improve their skills, whereas the Customer Service Representative directly interacts with customers to resolve issues. The trainer develops programs, while the representative executes support tasks.

How does a Customer Support Trainer typically collaborate with other departments to enhance training programs?

Customer Support Trainers often work closely with departments such as Quality Assurance, Product Management, and Operations to ensure that training programs are up-to-date and aligned with organizational goals. They gather feedback from support agents and team leads to identify knowledge gaps and areas for improvement. Regular cross-functional meetings and collaboration help trainers develop relevant content, incorporate product updates, and align training with real-world scenarios. This teamwork ensures that support agents are well-prepared to deliver excellent customer experiences.
More about Customer Support Trainer jobs
What cities are hiring for Customer Support Trainer jobs? Cities with the most Customer Support Trainer job openings:
What states have the most Customer Support Trainer jobs? States with the most job openings for Customer Support Trainer jobs include:
What job categories do people searching Customer Support Trainer jobs look for? The top searched job categories for Customer Support Trainer jobs are:
Customer Support Trainer jobs near you
Infographic showing various Customer Support Trainer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,248 per year, or $25.1 per hour.

Customer Support

Futran Tech Solutions Pvt. Ltd.

Ames, IA • On-site

$16.75 - $21.25/hr

Other

Re-posted 8 hours ago

Job description

Customer Support Associate

Locations: Anamosa, Ames, Cedar Rapid, Centerville, Decorah, Dubuque, Grinnell, Iowa Falls, Lisbon, Marshalltown, Mason City, Ottumwa, Spirit Lake, Vinton, Washington. Training and work will be remote: Need to be located within commutable distance to Iowa operations locations.

Job Summary: Responsible for customer contact for all areas of the company. Utilizes multi-tasking abilities to listen and speak with customers, while navigating multiple systems to provide an effortless experience. Maintains sound knowledge of processes and procedures in order to assist customers; addressing concerns, resolving problems, and de-escalating in a professional, positive manner. Promote and actively engage customers in current and new products and services available.

Accountabilities:

  • Acts as a first line of contact to identify and respond to any type of customer inquiry: answering calls and participating in customer outreach.
  • Initiates company response to customer emergencies and outage calls. Advises customers on safety protocols and processes information accurately due to the criticality of public safety and timely company response.
  • Initiates work orders and actively engages customers for meter readings, service requests, and construction program offerings.
  • Performs collection activities, including payment agreements, education on programs for assistance, and processes for delinquent accounts.
  • Responds to customer inquiries and complaints and initiate action to resolve them. May be required to adapt standard procedures and processes to resolve customer issues.
  • Responsible for general understanding of regulatory rules and regulations to ensure the customer is billed properly. Understands rate tariffs; keeps current on rate changes; communicates with internal and external customers as necessary.
  • Mentors less-experienced employees as needed.
  • Attend training sessions to improve knowledge of processes and products.
  • Maintain confidentiality of information.

Supervision: Performs work under the general supervision of the Customer Support Services Management staff.

Qualifications:

Educational Requirements:

High School Diploma Required

Associate Degree Preferred

Experience:

Previous call center experience.

Other Requirements:

Demonstrated effective interpersonal, verbal, and written communication skills.

Methodical thinker with the ability to make quick decisions.

Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information systems.

Ability to multitask; actively listening to and talking to customers while navigating multiple computer systems and making entries.

Self-starter with the ability to work under minimal supervision.

Demonstrated proficiency in basic math.

Ability to successfully complete web-based pre-employment screening assessments.

Ability to work effectively in a diverse and inclusive work environment.

Additional Details:

Temporary position for up to 5 months. Possibility to transition and become a permanent Alliant Energy employee for high performers.

Training hours: 8:00 am – 4:30 pm Monday – Friday for the first 4 weeks.

Training and work will be remote: Need to be located within commutable distance to Iowa operations locations.

Candidates must have a private, dedicated workspace that is free from kids, loud pets, and all other distractions, therefore this position is not suited for providing childcare during working hours.

Candidates must provide a suitable work environment that enables clear telephone with customers and video conference calls with colleagues.

Schedule after training: Within the hours of 7:00 am – 7:00 pm Monday – Friday.

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