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Customer Support Trainer Jobs (NOW HIRING)

Empowered Hospitality

Customer Support

Manhattan, NY

$19.75 - $26.50/hr

Prepare training materials, presentations, and other supporting visual resources consistent with Empowered Hospitality branding * Support reporting and statistical analysis of E|H by building and ...

Kikoff

Customer Support Escalations Specialist

Phoenix, AZ

$17.75 - $24/hr

Tier 3 Customer Support Specialist About This Role As a Tier 3 Customer Support Specialist, you ... Serve as a subject matter expert for Tier 1 and Tier 2 agents, supporting training and closing ...

Amer Technology

Customer support

San Antonio, TX · On-site

$10/hr

Training Support Services (TSS) / Customer Service Duration: Long term contract Location: San Antonio, TX 78229 NOTE: Hourly rate $10/hr, although after 90 days you get a 20% or 30% raise depending ...

LINQ

Customer Support Specialist

Denver, CO

$48K - $51K/yr

From onboarding, and training, to troubleshooting and beyond were the guides to help administrators ... This position is a key member of our customer support team providing professional support to LINQ ...

equivant

Customer Support Specialist

Gulf Breeze, FL · Remote

$16.50 - $22.25/hr

The Customer Support Specialist at ACT Innovations provides technical support for two specialized ... Participate in team meetings, training sessions, and product education opportunities * Occasionally ...

ANDX

Customer Support Agent

Doylestown, PA · On-site

As a Customer Support Representative, you'll play an important role in helping customers manage ... However, all training and nesting will take place in person at our Doylestown office. Occasional in ...

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All JobsCustomer Support Trainer Jobs

Customer Support Trainer information

See salary details

$21.5K

$52.2K

$70.5K

How much do customer support trainer jobs pay per year?

As of Jul 31, 2026, the average yearly pay for customer support trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What does a Customer Support Trainer do?

A Customer Support Trainer is responsible for teaching new and existing customer support staff how to effectively assist customers, use company tools, and handle difficult situations. They develop training materials, conduct workshops, and monitor the progress of trainees to ensure high-quality customer service. Additionally, they provide feedback and coaching to help team members continuously improve their skills. Their role is essential for maintaining a knowledgeable and efficient customer support team.

What are the key skills and qualifications needed to thrive as a Customer Support Trainer, and why are they important?

To thrive as a Customer Support Trainer, you need expertise in customer service best practices, adult learning principles, and experience in support environments, often supported by a background in training or education. Familiarity with Learning Management Systems (LMS), knowledge base software, and customer relationship management (CRM) tools is typically required. Strong communication, presentation, and interpersonal skills help trainers engage diverse learners and foster a collaborative atmosphere. These skills ensure the effective transfer of knowledge, improved team performance, and enhanced customer satisfaction.

What is the difference between Customer Support Trainer vs Customer Service Representative?

AspectCustomer Support TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve customer support skillsHandles customer inquiries, provides support, and resolves issues
Required SkillsTraining development, communication, product knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentTraining sessions, workshops, online modulesCall centers, retail, online support channels
Common CertificationsCustomer Service or Training certificationsCustomer Service certifications often preferred

While both roles focus on customer support, the Customer Support Trainer specializes in training staff to improve their skills, whereas the Customer Service Representative directly interacts with customers to resolve issues. The trainer develops programs, while the representative executes support tasks.

How does a Customer Support Trainer typically collaborate with other departments to enhance training programs?

Customer Support Trainers often work closely with departments such as Quality Assurance, Product Management, and Operations to ensure that training programs are up-to-date and aligned with organizational goals. They gather feedback from support agents and team leads to identify knowledge gaps and areas for improvement. Regular cross-functional meetings and collaboration help trainers develop relevant content, incorporate product updates, and align training with real-world scenarios. This teamwork ensures that support agents are well-prepared to deliver excellent customer experiences.
More about Customer Support Trainer jobs
What cities are hiring for Customer Support Trainer jobs? Cities with the most Customer Support Trainer job openings:
What states have the most Customer Support Trainer jobs? States with the most job openings for Customer Support Trainer jobs include:
What job categories do people searching Customer Support Trainer jobs look for? The top searched job categories for Customer Support Trainer jobs are:
Customer Support Trainer jobs near you
Infographic showing various Customer Support Trainer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $52,248 per year, or $25.1 per hour.

Technical Support & Trainer - Geospatial - California

Cansel Group

Anaheim, CA • On-site

$80K - $110K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Who are we?
CSDS clients capture, transform and manage data leading to increased field to finish efficiency and profitability.
We accelerate the adoption of technology to create, capture, and manage geospatial, construction, and design data. By delivering high-impact outcomes through industry-leading solutions, unparalleled expertise, and excellent client experience, we transform clients, grow our people, and deliver exceptional results.
Position Summary
The Technical Support & Trainer - Geospatial is a customer-facing technical role supporting geospatial and surveying solutions across Southern California. This position provides advanced technical support, delivers customer training, and serves as a trusted technical resource to help customers successfully adopt and use CSDS solutions.
The role works closely with Account Managers and internal teams to support customer engagements, technical discussions, demonstrations, and solution alignment. While not a sales or quota-carrying position, this role contributes to pre-sales and post-sales activities by providing technical expertise and consultative support.
The ideal candidate has strong experience with geospatial technologies, customer support, and training. Experience with UAV/drone data, photogrammetry, point clouds, and scanning is considered a value-add, along with experience using industry-standard CAD and GIS tools. Strong communication skills, technical judgment, and a customer-focused mindset are essential.
Roles & Responsibilities
  • Provide advanced technical support to customers via phone, email, and in-person engagements
  • Conduct customer training sessions and workshops on product usage, best practices, and troubleshooting
  • Develop and maintain training materials, including user guides, manuals, and instructional content
  • Assist in resolving complex technical issues by collaborating with engineering, support, and professional services teams
  • Serve as a technical resource for internal teams by sharing product knowledge, workflow guidance, and best practices
  • Gather customer feedback to identify recurring issues and recommend process or product improvements
  • Stay current on new product features, solutions, and industry best practices
  • Participate in pre-sales support activities, including technical consultations, demonstrations, and solution validation
  • Support customer onboarding and adoption by aligning technical solutions with customer goals
  • Maintain accurate and detailed records of support requests, training activities, and customer interactions

Technical Skills
  • Strong proficiency in troubleshooting software and hardware issues
  • Experience supporting geospatial and surveying technologies we sell and support (e.g., GNSS receivers, total stations, 3D scanners, Drones, etc.)
  • Ability to assess workflows and recommend practical technical solutions
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint)
  • Comfortable working across field, office and remote environments

Behavior & Professional Attributes (Cultural Commitment)
  • Teamwork and cross-functional collaboration
  • Continuous improvement mindset
  • Accountability and ownership
  • Professional, customer-focused approach

Requested / Preferred Experience
  • Experience with UAV / drone data collection
  • Experience with photogrammetry workflows
  • Experience working with point cloud and laser scanning data
  • Experience with Wingtra, Trimble, and DJI product lines (preferred)
  • Experience using Trimble Business Center (TBC) (preferred)
  • Experience with Radiodetection and utility locating (plus)
  • Experience using AutoCAD (plus)
  • Experience using ESRI / ArcGIS software (plus)

Qualifications
  • Bachelor's degree in Surveying, Engineering, Geomatics, or a related field
  • 5+ years of experience in technical support, training, surveying, or technical education roles
  • Demonstrated ability to explain complex technical concepts to non-technical audiences
  • Strong problem-solving, communication, and presentation skills
  • Ability to independently plan and deliver effective training and documentation
  • Comfortable working with customers, Account Managers, and internal stakeholders at varying technical levels
  • Valid California driver's license

Why choose us?
In addition to the strong growth culture of the company, CSDS Inc. offers:
  • Competitive compensation package ($80K-$110K)
  • Remote working environment if desired
  • ESOP company stock option
  • Company paid 401K contribution guaranteed.
  • Vacation Accrual, Sick and Holiday pay
  • Company Vehicle and Fuel Card - Phone, Computer, Demonstration Equipment (if role requires)
  • Permanent, Full-Time Employment
  • Full medical and Dental insurance paid by company (less $25 employee contribution)
  • Flexible extended health and dental benefits program.
  • Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
  • Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
  • Free access to our online courses database.
  • Employee Referral Program.
  • And more!

CSDS Inc. is proud to be an equal opportunity employer and of the broad diversity of its employees.
All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.
E-Verify Notice Statement:
This employer participates in E-Verify.
This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Important: If the government cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.
Employers may not use E-Verify to pre-screen job applicants or to reverify current employees and may not take adverse action against an employee because of a tentative nonconfirmation (TNC).
Este empleador participa en E-Verify.
Este empleador proporcionará a la Administración del Seguro Social (SSA) y, si es necesario, al Departamento de Seguridad Nacional (DHS), información del Formulario I-9 de cada empleado nuevo para confirmar la autorización de empleo.
Importante: Si el gobierno no puede confirmar que usted está autorizado para trabajar, este empleador está obligado a darle instrucciones por escrito y la oportunidad de comunicarse con la SSA y/o el DHS antes de tomar cualquier acción adversa en su contra, incluyendo la terminación de su empleo.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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