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Customer Support Trainer Jobs (NOW HIRING)

MTM

Transportation Support Trainer

Middleton, WI · Hybrid

$25/hr

Our Transportation Support Trainer is tasked with training individuals on the utilization of gas ... High school diploma or GED * 2 + years' experience in customer service * 1 + year experience in ...

TruArc Health

Customer Support

Hemet, CA · On-site

$21 - $24/hr

The Customer Support Associate handles high volume of inbound and outbound calls. They listen to ... Collaborate with other call center professionals and training manager to improve customer service

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

Provide effective sales service support for all customers by efficiently processing all customer ... A combination of education, training, and experience may be substituted when competency in the role ...

SWEP

Customer Support

Tulsa, OK · On-site

$14.75 - $18.75/hr

Customer Support Location: Tulsa, OK, US, 74146 Work Arrangement: Onsite SWEP ensures efficient ... training, the position's location, and the key skills needed for the position. Pay is one of the ...

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

Provide effective sales service support for all customers by efficiently processing all customer ... A combination of education, training, and experience may be substituted when competency in the role ...

Infojini Inc

Customer Support

Rochester, NY · On-site

$16.75 - $21.50/hr

There is a 2-3 weeks training period first two weeks 8-5, third week taking live calls and learning ... We are looking for experienced, customer service oriented people. Preference given to people with ...

Enplas

Customer Support Specialist

Asheville, NC · On-site

$17 - $23/hr

... of training materials and FAQs for customers. Requirements * Proven experience in a customer ... Familiarity with customer support software and tools. Nice to have * Experience in the tech ...

RPMGlobal

Customer Support Consultant

Customer Support Consultant RPMGlobal (RPM) is seeking a Customer Support Consultant to provide ... RPMGlobal is the mining industry's leading enterprise technology and training provider and has been ...

NOVA Biomedical GmbH

Customer Support Specialist

Waltham, MA · On-site

$19.50 - $26.25/hr

Generate Return Material Authorizations to replace damaged or defective products and consumables. * Assist with the training and development of new Customer Support Specialists. * Participate in ...

Fresh Prints

Customer Support Associate

$18 - $24.50/hr

Customer Support Associate Philippines (Remote) Customer Support Associate - SeatGeek Location ... Participate in regular coaching, quality reviews, training, and team meetings * Follow all customer ...

TicketManager

Customer Support Associate

Arizona City, AZ · On-site

$17.50 - $24.25/hr

The Role The Customer Support Associate is the entry point into TicketManager's on-shore Customer ... Through hands-on experience, ongoing training, and shadowing experienced teammates, you'll develop ...

Park 6 Logistics

Customer Support Assistant

Charlotte, NC · On-site

$34K - $38K/yr

Customer Support Assistant At Park 6 Logistic, we are committed to delivering dependable logistics ... Professional training and ongoing development. * Supportive and collaborative work environment.

National Oak

Customer Support Specialist

Lakeland, FL · On-site

$16.75 - $22.50/hr

The Customer Support Specialist is expected to provide outstanding customer support, manage ... Training, managerial support and growth Equal Opportunity Employer This employer is required to ...

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Customer Support Trainer information

See salary details

$21.5K

$52.2K

$70.5K

How much do customer support trainer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What does a customer support trainer do?

A Customer Support Trainer is responsible for teaching new and existing customer support staff how to effectively assist customers, use company tools, and handle difficult situations. They develop training materials, conduct workshops, and monitor the progress of trainees to ensure high-quality customer service. Additionally, they provide feedback and coaching to help team members continuously improve their skills. Their role is essential for maintaining a knowledgeable and efficient customer support team.

What are the key skills and qualifications needed to thrive as a customer support trainer?

To thrive as a Customer Support Trainer, you need expertise in customer service best practices, adult learning principles, and experience in support environments, often supported by a background in training or education. Familiarity with Learning Management Systems (LMS), knowledge base software, and customer relationship management (CRM) tools is typically required. Strong communication, presentation, and interpersonal skills help trainers engage diverse learners and foster a collaborative atmosphere. These skills ensure the effective transfer of knowledge, improved team performance, and enhanced customer satisfaction.

How does a customer support trainer typically collaborate with other departments to enhance training programs?

Customer Support Trainers often work closely with departments such as Quality Assurance, Product Management, and Operations to ensure that training programs are up-to-date and aligned with organizational goals. They gather feedback from support agents and team leads to identify knowledge gaps and areas for improvement. Regular cross-functional meetings and collaboration help trainers develop relevant content, incorporate product updates, and align training with real-world scenarios. This teamwork ensures that support agents are well-prepared to deliver excellent customer experiences.

What is the difference between Customer Support Trainer vs Customer Service Representative?

AspectCustomer Support TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve customer support skillsHandles customer inquiries, provides support, and resolves issues
Required SkillsTraining development, communication, product knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentTraining sessions, workshops, online modulesCall centers, retail, online support channels
Common CertificationsCustomer Service or Training certificationsCustomer Service certifications often preferred

While both roles focus on customer support, the Customer Support Trainer specializes in training staff to improve their skills, whereas the Customer Service Representative directly interacts with customers to resolve issues. The trainer develops programs, while the representative executes support tasks.

More about Customer Support Trainer jobs

What cities are hiring for Customer Support Trainer jobs?

Cities with the most Customer Support Trainer job openings:

What states have the most Customer Support Trainer jobs?

States with the most job openings for Customer Support Trainer jobs include:

What are popular job titles related to Customer Support Trainer jobs?

For Customer Support Trainer jobs, the most frequently searched job titles are:

Customer Support Trainer jobs near you
Infographic showing various Customer Support Trainer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $52,248 per year, or $25.1 per hour.

Transportation Support Trainer

Middleton, WI • Hybrid

MTM
Outpatient Health Care • 1 - 5K employees
Learn more about MTMexternal

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

What will your job look like?

Our Transportation Support Trainer is tasked with training individuals on the utilization of gas mileage reimbursement, long distance travel, public transportation, and the use of the MTM Mobile App. The role will educate individuals on a wide range of non-emergency travel resources and requirements. This may include training individuals in the use of MTM technology, program communication requirements, bus travel, schedule reading, and effective use of resources. The Transportation Support Trainer will also research, identify, create, and present presentations for program opportunities within the community.

This position is a hybrid role (Monday-Friday). Some travel within the State of WI is required.

What you'll do:

  • Identify and complete assessments on each applicant
  • Provide one-on-one, individualized training
  • Demonstrate and instruct individuals on transit skills
  • Demonstrate and instruct individuals on how to travel routes including navigation and way-finding strategies
  • Instruct individuals on self-advocacy
  • Create lesson plans that are appropriate for individuals of different learning levels
  • Research and identify opportunities to enhance the referral program within the community, creating custom presentations for this outreach
  • Conduct group presentations
  • Establish relationships with professionals in the field, community and advocacy organizations
  • Schedule training at the time and means most appropriate for the individual
  • Provide in class and in-the-field training
  • Complete all reports and paperwork including but not limited to; goal setting and pre/post results tracking
  • Must conform to MTM's HIPAA standards
  • Provide support on special projects as needed
  • Other duties as assigned

What you'll need:

Experience, Education & Certifications:

  • High school diploma or GED
  • 2 + years' experience in customer service
  • 1 + year experience in training others
  • Must possess a Valid Driver's License

Skills:

  • Demonstrated training skills, comfortable leading groups of people
  • Ability to accomplish duties/tasks with little direct supervision
  • Strong interpersonal skills that allow for effective working relationships
  • Intermediate level of proficiency or above with the Microsoft Office Suite, including Word, Excel and Outlook
  • Excellent communication skills
  • Excellent organizational and multi-tasking skills
  • Ability to work flexible hours, in all weather conditions
  • Ability to maintain high level of confidentiality
  • Familiarity with the transit agency system, preferred
  • Familiarity with the Americans with Disabilities Act (ADA)

Even better if you have...

  • Associate's degree in Education, Human Services, or Healthcare preferred
  • Experience working with a community advocacy or similar organization, preferred

What's in it for you:

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities

Salary Min: $19.66/hr

Salary Max: $25/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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