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Customer Support Trainer Jobs (NOW HIRING)

MTM, Inc.

Transportation Support Trainer

Middleton, WI · On-site

$25/hr

Our Transportation Support Trainer is tasked with training individuals on the utilization of gas ... High school diploma or GED * 2 + years' experience in customer service * 1 + year experience in ...

MTM

Transportation Support Trainer

Middleton, WI · Hybrid

$25/hr

Our Transportation Support Trainer is tasked with training individuals on the utilization of gas ... High school diploma or GED * 2 + years' experience in customer service * 1 + year experience in ...

Futran Tech Solutions Pvt. Ltd.

Customer Support

Washington, IA · On-site

$15.25 - $19.25/hr

Customer Support Associate Locations: Anamosa, Ames, Cedar Rapid, Centerville, Decorah, Dubuque ... Training and work will be remote: Need to be located within commutable distance to Iowa operations ...

Tews Company

Customer Support

Tallahassee, FL · On-site

$18 - $24/hr

Or one (1) years' experience providing customer service and technical support with Microsoft Office ... Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net ...

AFC Industries

Customer Support

Muscatine, IA · On-site

$16 - $20.50/hr

Provide effective sales service support for all customers by efficiently processing all customer ... A combination of education, training, and experience may be substituted when competency in the role ...

Empowered Hospitality

Customer Support

Manhattan, NY

$19.75 - $26.75/hr

Prepare training materials, presentations, and other supporting visual resources consistent with Empowered Hospitality branding * Support reporting and statistical analysis of E|H by building and ...

Empowered Hospitality

Customer Support

Manhattan, NY · On-site

$19.75 - $26.50/hr

Prepare training materials, presentations, and other supporting visual resources consistent with Empowered Hospitality branding * Support reporting and statistical analysis of E|H by building and ...

ASSA ABLOY

BTS Customer Support Specialist

New Haven, CT · Remote

$18 - $24.50/hr

Former teachers, trainers, software support specialists, implementation coordinators, and customer success professionals often excel in this environment because they are adaptable, detail-oriented ...

Brunel

Customer Support Specialist

Lenexa, KS

$17 - $22.75/hr

Support customer onboarding, education, and training through product guidance, webinars, and one-on-one support to strengthen product knowledge, adoption, and long-term success. * Assist with e ...

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All JobsCustomer Support Trainer Jobs

Customer Support Trainer information

See salary details

$21.5K

$52.2K

$70.5K

How much do customer support trainer jobs pay per year?

As of Jun 19, 2026, the average yearly pay for customer support trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Customer Support Trainer can potentially earn $10,000 a month with extensive experience, specialized skills, and high-level corporate roles. Such positions often require strong communication, training expertise, and industry knowledge, but they do not always require a formal degree. Compensation varies based on company size, location, and individual performance.

What does a Customer Support Trainer do?

A Customer Support Trainer is responsible for teaching new and existing customer support staff how to effectively assist customers, use company tools, and handle difficult situations. They develop training materials, conduct workshops, and monitor the progress of trainees to ensure high-quality customer service. Additionally, they provide feedback and coaching to help team members continuously improve their skills. Their role is essential for maintaining a knowledgeable and efficient customer support team.

What are the key skills and qualifications needed to thrive as a Customer Support Trainer, and why are they important?

To thrive as a Customer Support Trainer, you need expertise in customer service best practices, adult learning principles, and experience in support environments, often supported by a background in training or education. Familiarity with Learning Management Systems (LMS), knowledge base software, and customer relationship management (CRM) tools is typically required. Strong communication, presentation, and interpersonal skills help trainers engage diverse learners and foster a collaborative atmosphere. These skills ensure the effective transfer of knowledge, improved team performance, and enhanced customer satisfaction.

What is the difference between Customer Support Trainer vs Customer Service Representative?

AspectCustomer Support TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve customer support skillsHandles customer inquiries, provides support, and resolves issues
Required SkillsTraining development, communication, product knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentTraining sessions, workshops, online modulesCall centers, retail, online support channels
Common CertificationsCustomer Service or Training certificationsCustomer Service certifications often preferred

While both roles focus on customer support, the Customer Support Trainer specializes in training staff to improve their skills, whereas the Customer Service Representative directly interacts with customers to resolve issues. The trainer develops programs, while the representative executes support tasks.

How can I make 2000 a week working from home?

A Customer Support Trainer can potentially earn $2,000 a week by working full-time, gaining specialized skills, and possibly earning performance-based bonuses or commissions. Increasing income may also involve taking on multiple clients, offering training services independently, or working for companies that pay higher rates for experienced trainers. Building a strong reputation and developing expertise in customer support tools can help maximize earning potential from home.

How does a Customer Support Trainer typically collaborate with other departments to enhance training programs?

Customer Support Trainers often work closely with departments such as Quality Assurance, Product Management, and Operations to ensure that training programs are up-to-date and aligned with organizational goals. They gather feedback from support agents and team leads to identify knowledge gaps and areas for improvement. Regular cross-functional meetings and collaboration help trainers develop relevant content, incorporate product updates, and align training with real-world scenarios. This teamwork ensures that support agents are well-prepared to deliver excellent customer experiences.

How do you become a customer service trainer?

To become a customer support trainer, individuals typically need experience in customer service roles and strong communication skills. Many employers prefer candidates with a background in training, coaching, or related fields, and some may require certifications in training or customer service tools. Gaining relevant experience and developing instructional skills are key steps in this career path.

What is the role of a customer service trainer?

A customer support trainer is responsible for developing and delivering training programs to improve the skills and knowledge of customer service representatives. They focus on teaching communication, problem-solving, and product knowledge, often using training materials, role-playing, and assessments to ensure effective customer interactions.
More about Customer Support Trainer jobs
What cities are hiring for Customer Support Trainer jobs? Cities with the most Customer Support Trainer job openings:
What states have the most Customer Support Trainer jobs? States with the most job openings for Customer Support Trainer jobs include:
What job categories do people searching Customer Support Trainer jobs look for? The top searched job categories for Customer Support Trainer jobs are:
Customer Support Trainer jobs near you
Infographic showing various Customer Support Trainer job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 7% Full Time, 81% Part Time, 1% Temporary, 9% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,248 per year, or $25.1 per hour.
Transportation Support Trainer

Transportation Support Trainer

MTM, Inc.

Middleton, WI • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

What will your job look like?
Our Transportation Support Trainer is tasked with training individuals on the utilization of gas mileage reimbursement, long distance travel, public transportation, and the use of the MTM Mobile App. The role will educate individuals on a wide range of non-emergency travel resources and requirements. This may include training individuals in the use of MTM technology, program communication requirements, bus travel, schedule reading, and effective use of resources. The Transportation Support Trainer will also research, identify, create, and present presentations for program opportunities within the community.
This position is a hybrid of in-office (Middleton, WI), remote/work from home, and field work (within the State of WI). Monday-Friday.
What you'll do:
  • Identify and complete assessments on each applicant
  • Provide one-on-one, individualized training
  • Demonstrate and instruct individuals on transit skills
  • Demonstrate and instruct individuals on how to travel routes including navigation and way-finding strategies
  • Instruct individuals on self-advocacy
  • Create lesson plans that are appropriate for individuals of different learning levels
  • Research and identify opportunities to enhance the referral program within the community, creating custom presentations for this outreach
  • Conduct group presentations
  • Establish relationships with professionals in the field, community and advocacy organizations
  • Schedule training at the time and means most appropriate for the individual
  • Provide in class and in-the-field training
  • Complete all reports and paperwork including but not limited to; goal setting and pre/post results tracking
  • Must conform to MTM's HIPAA standards
  • Provide support on special projects as needed
  • Other duties as assigned

What you'll need:
Experience, Education & Certifications:
  • High school diploma or GED
  • 2 + years' experience in customer service
  • 1 + year experience in training others
  • Must possess a Valid Driver's License

Skills:
  • Demonstrated training skills, comfortable leading groups of people
  • Ability to accomplish duties/tasks with little direct supervision
  • Strong interpersonal skills that allow for effective working relationships
  • Intermediate level of proficiency or above with the Microsoft Office Suite, including Word, Excel and Outlook
  • Excellent communication skills
  • Excellent organizational and multi-tasking skills
  • Ability to work flexible hours, in all weather conditions
  • Ability to maintain high level of confidentiality
  • Familiarity with the transit agency system, preferred
  • Familiarity with the Americans with Disabilities Act (ADA)

Even better if you have...
  • Associate's degree in Education, Human Services, or Healthcare preferred
  • Experience working with a community advocacy or similar organization, preferred

What's in it for you:
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities

Salary Min: $19.66/hr
Salary Max: $25/hr
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
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