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Customer Support Trainer Jobs (NOW HIRING)

MTM, Inc.

Transportation Support Trainer

Middleton, WI · On-site

$25/hr

Our Transportation Support Trainer is tasked with training individuals on the utilization of gas ... High school diploma or GED * 2 + years' experience in customer service * 1 + year experience in ...

StuartCo

Yardi Support Trainer

Minneapolis, MN · On-site

$70K - $90K/yr

Provide level one support for Yardi Voyager, Yardi CRM, Yardi Rent Cafe, Yardi Calls for updates ... Orientation and training for all new hires for the site offices. Onboarding for software ...

Stansteel - Hotmix Parts & Service

Be Seen First

Customer Support

Louisville, KY · On-site

$18 - $25/hr

The Customer Support position plays a pivotal role in customer communication, quoting, order ... With comprehensive training and strong mentorship from experienced Account Managers, this is an ...

AFC Industries

Customer Support

Muscatine, IA · On-site

$16 - $20.50/hr

Provide effective sales service support for all customers by efficiently processing all customer ... A combination of education, training, and experience may be substituted when competency in the role ...

vTech Solution

Customer Support

Washington, DC

$19.25 - $24.50/hr

Customer Support vTech can help you avoid the daunting task of writing and posting job offers ... We focus on the training and retaining qualified professionals with high personal and work ethics.

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Customer Support Trainer information

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$21.5K

$52.2K

$70.5K

How much do customer support trainer jobs pay per year?

As of Jun 19, 2026, the average yearly pay for customer support trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Customer Support Trainer can potentially earn $10,000 a month with extensive experience, specialized skills, and high-level corporate roles. Such positions often require strong communication, training expertise, and industry knowledge, but they do not always require a formal degree. Compensation varies based on company size, location, and individual performance.

What does a Customer Support Trainer do?

A Customer Support Trainer is responsible for teaching new and existing customer support staff how to effectively assist customers, use company tools, and handle difficult situations. They develop training materials, conduct workshops, and monitor the progress of trainees to ensure high-quality customer service. Additionally, they provide feedback and coaching to help team members continuously improve their skills. Their role is essential for maintaining a knowledgeable and efficient customer support team.

What are the key skills and qualifications needed to thrive as a Customer Support Trainer, and why are they important?

To thrive as a Customer Support Trainer, you need expertise in customer service best practices, adult learning principles, and experience in support environments, often supported by a background in training or education. Familiarity with Learning Management Systems (LMS), knowledge base software, and customer relationship management (CRM) tools is typically required. Strong communication, presentation, and interpersonal skills help trainers engage diverse learners and foster a collaborative atmosphere. These skills ensure the effective transfer of knowledge, improved team performance, and enhanced customer satisfaction.

What is the difference between Customer Support Trainer vs Customer Service Representative?

AspectCustomer Support TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve customer support skillsHandles customer inquiries, provides support, and resolves issues
Required SkillsTraining development, communication, product knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentTraining sessions, workshops, online modulesCall centers, retail, online support channels
Common CertificationsCustomer Service or Training certificationsCustomer Service certifications often preferred

While both roles focus on customer support, the Customer Support Trainer specializes in training staff to improve their skills, whereas the Customer Service Representative directly interacts with customers to resolve issues. The trainer develops programs, while the representative executes support tasks.

How can I make 2000 a week working from home?

A Customer Support Trainer can potentially earn $2,000 a week by working full-time, gaining specialized skills, and possibly earning performance-based bonuses or commissions. Increasing income may also involve taking on multiple clients, offering training services independently, or working for companies that pay higher rates for experienced trainers. Building a strong reputation and developing expertise in customer support tools can help maximize earning potential from home.

How does a Customer Support Trainer typically collaborate with other departments to enhance training programs?

Customer Support Trainers often work closely with departments such as Quality Assurance, Product Management, and Operations to ensure that training programs are up-to-date and aligned with organizational goals. They gather feedback from support agents and team leads to identify knowledge gaps and areas for improvement. Regular cross-functional meetings and collaboration help trainers develop relevant content, incorporate product updates, and align training with real-world scenarios. This teamwork ensures that support agents are well-prepared to deliver excellent customer experiences.

How do you become a customer service trainer?

To become a customer support trainer, individuals typically need experience in customer service roles and strong communication skills. Many employers prefer candidates with a background in training, coaching, or related fields, and some may require certifications in training or customer service tools. Gaining relevant experience and developing instructional skills are key steps in this career path.

What is the role of a customer service trainer?

A customer support trainer is responsible for developing and delivering training programs to improve the skills and knowledge of customer service representatives. They focus on teaching communication, problem-solving, and product knowledge, often using training materials, role-playing, and assessments to ensure effective customer interactions.
More about Customer Support Trainer jobs
What cities are hiring for Customer Support Trainer jobs? Cities with the most Customer Support Trainer job openings:
What states have the most Customer Support Trainer jobs? States with the most job openings for Customer Support Trainer jobs include:
What job categories do people searching Customer Support Trainer jobs look for? The top searched job categories for Customer Support Trainer jobs are:
Customer Support Trainer jobs near you
Infographic showing various Customer Support Trainer job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 7% Full Time, 81% Part Time, 1% Temporary, 9% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,248 per year, or $25.1 per hour.

Operational Support Trainer

Key Benefit Administrators

Fort Worth, TX • On-site

Full-time

Posted 20 days ago

Job description

Key Benefit Administrators is currently seeking an Operational Support Trainer to join our growing team. We are excited to speak to qualified candidates about this opportunity. This position includes a comprehensive benefit package and competitive salary!

Day in the Life

As an Operational Support Trainer, you will be responsible for designing, delivering, and supporting operational training programs with a primary focus on claims processing and customer service. This role owns key components of new-hire onboarding, including instructor-led training (ILT), computer-based training (CBT), and structured on-the-job training (OJT), compliance training, product training, and up skill training. The trainer partners with operational leadership to ensure employees are prepared to meet productivity, quality, and compliance expectations.

Does this sound like you?

  • Minimum of one year's experience in operational work within healthcare is required.
  • Demonstrated experience in claims processing and customer service operations.
  • Detailed knowledge of health benefits claims processing, excess loss, customer service, Key Family account servicing, fully insured and self-funding are needed.
  • General knowledge of insurance is required.
  • Experience as a trainer, operational specialist, manager, and/or project management is a plus.
  • Proven leadership in a remote setting is required.
  • Curriculum development experience, including instructor-led materials, job aids, assessments, and computer-based training (CBT) courses.
  • Experience delivering training or coaching adult learners in an operational environment preferred.
  • Strong written and verbal communication skills with the ability to analyze and solve problems creatively and clearly explain complex concepts in a simple manner.
  • Ability to take initiative, prioritize, and control processes and people in a group while partnering with Operational Management and creating training materials.
  • Proficient in working independently, with the ability to self-study and research, especially within time constraints is a must.
  • Adaptable to deadlines, while being flexible in expecting others to meet and conform to a timeframe.
  • Proficiency with Microsoft Office applications is required.
  • Must have strong customer service skills, teamwork, and capability to work with many different personality styles in a positive manner.
  • Proficiency with Articulate, VBA, QicLink, Learning Management Systems (LMS), and KBAS are preferred.

About Key Benefit Administrators

We are on a mission to improve health and stabilize insurance costs for local communities. KBA was founded in 1979 as a privately owned full-service group benefit administration firm specializing in self-funded medical plans and is now one of the country's largest independently owned third party administrators. We pride ourselves on having supportive leadership, a family atmosphere, and a high performing culture - ask our employees - they have agreed that we are a Top Workplace since 2013.

Check us out here:

https://keybenefit.com/

https://www.glassdoor.com/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37.htm

https://topworkplaces.com/company/key-benefit-administrato/indystar/

If you are unable to complete an application for Operational Support Trainer position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.

All qualified applicants for the Operational Support Trainer position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender.

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