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Customer Support Trainer Jobs (NOW HIRING)

M7 Health

Customer Support Associate

$18 - $24.50/hr

What You'll Do at M7 As a Customer Support Associate , you'll be the person nurses and hospital ... Paid training and onboarding * Flexible scheduling opportunities * The chance to join a fast ...

M7 Health

Customer Support Associate

$18 - $24.50/hr

What You'll Do at M7 As a Customer Support Associate , you'll be the person nurses and hospital ... Paid training and onboarding * Flexible scheduling opportunities * The chance to join a fast ...

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All JobsCustomer Support Trainer Jobs

Customer Support Trainer information

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$21.5K

$52.2K

$70.5K

How much do customer support trainer jobs pay per year?

As of Jul 10, 2026, the average yearly pay for customer support trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What does a Customer Support Trainer do?

A Customer Support Trainer is responsible for teaching new and existing customer support staff how to effectively assist customers, use company tools, and handle difficult situations. They develop training materials, conduct workshops, and monitor the progress of trainees to ensure high-quality customer service. Additionally, they provide feedback and coaching to help team members continuously improve their skills. Their role is essential for maintaining a knowledgeable and efficient customer support team.

What are the key skills and qualifications needed to thrive as a Customer Support Trainer, and why are they important?

To thrive as a Customer Support Trainer, you need expertise in customer service best practices, adult learning principles, and experience in support environments, often supported by a background in training or education. Familiarity with Learning Management Systems (LMS), knowledge base software, and customer relationship management (CRM) tools is typically required. Strong communication, presentation, and interpersonal skills help trainers engage diverse learners and foster a collaborative atmosphere. These skills ensure the effective transfer of knowledge, improved team performance, and enhanced customer satisfaction.

What is the difference between Customer Support Trainer vs Customer Service Representative?

AspectCustomer Support TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve customer support skillsHandles customer inquiries, provides support, and resolves issues
Required SkillsTraining development, communication, product knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentTraining sessions, workshops, online modulesCall centers, retail, online support channels
Common CertificationsCustomer Service or Training certificationsCustomer Service certifications often preferred

While both roles focus on customer support, the Customer Support Trainer specializes in training staff to improve their skills, whereas the Customer Service Representative directly interacts with customers to resolve issues. The trainer develops programs, while the representative executes support tasks.

How does a Customer Support Trainer typically collaborate with other departments to enhance training programs?

Customer Support Trainers often work closely with departments such as Quality Assurance, Product Management, and Operations to ensure that training programs are up-to-date and aligned with organizational goals. They gather feedback from support agents and team leads to identify knowledge gaps and areas for improvement. Regular cross-functional meetings and collaboration help trainers develop relevant content, incorporate product updates, and align training with real-world scenarios. This teamwork ensures that support agents are well-prepared to deliver excellent customer experiences.
More about Customer Support Trainer jobs
What cities are hiring for Customer Support Trainer jobs? Cities with the most Customer Support Trainer job openings:
What states have the most Customer Support Trainer jobs? States with the most job openings for Customer Support Trainer jobs include:
What job categories do people searching Customer Support Trainer jobs look for? The top searched job categories for Customer Support Trainer jobs are:
Customer Support Trainer jobs near you
Infographic showing various Customer Support Trainer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,248 per year, or $25.1 per hour.
Customer Support Specialist

Customer Support Specialist

McSteen Land Surveyors

Wickliffe, OH • On-site

$17/hr

Full-time

Posted 21 days ago

Job description

McSteen is Hiring!
McSteen is looking to add a Customer Support Specialist to our growing team serving clients throughout Ohio.
This position is based in our Wickliffe, Ohio office during the training period. Following successful completion of training and demonstrated job proficiency, employees may be eligible for a hybrid work schedule.
We are seeking a motivated, self-starting individual who is eager to learn, enjoys helping people, and wants to help build the best customer service experience in the surveying industry.
As a Customer Support Specialist, you will work closely with our Customer Support Team Lead and customer support team to assist clients, process orders, and support daily operations. In this role, you'll communicate with clients through both email and phone while working closely with teams across the organization to coordinate projects, solve problems, and deliver an exceptional customer experience.
Key Responsibilities:
  • Respond to client questions and provide status updates via email and phone
  • Assist with order processing and order management
  • Assist with researching property information and collecting required project documentation
  • Coordinate with internal departments to ensure timely project completion
  • Support inspection-related communication and documentation, including reviewing inspection information and assisting with client updates and report delivery
  • Assist with compiling, reviewing, and issuing final draw inspection reports in coordination with the Inspections Team Lead
  • Maintain accurate records and documentation within company systems
  • Provide exceptional customer service and help resolve client concerns professionally

You will work alongside a team of surveying professionals who are dedicated to delivering high-quality work and exceptional service. From our field crews and drafting department to our processing and sales teams, we value professionalism, teamwork, and continuous improvement.
What We Offer:
  • Starting pay of $17.00 per hour
  • Participation in annual bonus pool
  • Competitive compensation
  • Benefits package
  • Casual work environment
  • Opportunities for growth and advancement

Qualifications:
  • High school diploma or equivalent
  • Customer service experience preferred
  • Some experience with the product or service to which the specialist will be assigned preferred
  • Excellent communication skills with clients and coworkers
  • Strong written communication skills
  • Comfortable speaking with clients on the phone
  • Comfortable working across multiple systems and learning new software quickly
  • Strong organizational and multitasking abilities
  • Detail-oriented and dependable
  • Eager to learn and grow within the company
  • Dedicated to providing an exceptional customer service experience

This is not a high-volume call center role; it requires strong attention to detail, accuracy in documentation, and the ability to manage multiple concurrent workflows.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

If you enjoy helping people, solving problems, and working as part of a supportive team, we'd love to hear from you!
If you are looking for a career and not merely a job - where your ideas are valued and you can make a difference - we are looking for you! We have a great retention rate due to our flexible work environment and the camaraderie amongst our staff.
We are an equal opportunity employer and value diversity at our company. We do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws.

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