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Customer Support Trainer Jobs (NOW HIRING)

WalzCraft

Customer Support Specialist

La Crosse, WI · On-site

$16.75 - $22.50/hr

Job Type Full-time Description The Customer Support Specialist is a customer-focused professional ... Participate in training and team meetings to strengthen product knowledge and understanding of ...

Connexa Worx

Customer Support Assistan

Riverside, CA · On-site

$17.75 - $22.75/hr

We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. In ... Training and development support * Collaborative team environment * Opportunity to work with an ...

Blyss Journeys

Customer Support Advisor

San Antonio, TX · On-site

About the job Customer Support Advisor Our team is looking for Customer Support Advisors who enjoy ... Structured onboarding and training resources * Ongoing mentorship and support * Incentive-based ...

Mosquito Joe

Customer Support Specialist

Chattanooga, TN · On-site

$15 - $20/hr

We'll train you so you can have a great career as a customer support Specialist. This job is ... Training - No experience necessary. Earn money while you learn and prepare to provide the best ...

Harvia US, Inc.

Customer Support Agent

Grand Rapids, MI · On-site

$18 - $20/hr

Customer Support Agent Location: Grand Rapids/Remote Position Summary Harvia is seeking a Customer ... Complete new hire training program within acceptable timeframe as outlined by department leadership ...

ULINE

Customer Support Specialist

Saint Paul, MN

$30/hr

Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support. * Grow Your Career: Develop valuable problem-solving and communication skills ...

ULINE

Customer Support Specialist

Kenosha, WI · On-site

$27 - $32/hr

Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support. * Grow Your Career: Develop valuable problem-solving and communication skills ...

ULINE

Customer Support Specialist

Woodbury, MN · On-site

$30/hr

Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support. * Grow Your Career: Develop valuable problem-solving and communication skills ...

Harvia US, Inc.

Customer Support Agent

Holland, MI · On-site

$18 - $20/hr

Customer Support Agent Location: Remote/Holland, MI Position Summary Harvia is seeking a Customer ... Complete new hire training program within acceptable timeframe as outlined by department leadership ...

GHG Corporation

Customer Support Technician

Houston, TX · On-site

$17.50 - $23.50/hr

Customer Support Technician - GHG Corporation GHG Corporation is an established SDVOSB , supporting ... Deliver end-user training and technical guidance to users with varying levels of technical ...

GHG Corporation

Customer Support Technician

Houston, TX · On-site

$17.50 - $23.50/hr

Customer Support Technician - GHG Corporation GHG Corporation is an established SDVOSB, supporting ... Deliver end-user training and technical guidance to users with varying levels of technical ...

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Customer Support Trainer information

See salary details

$21.5K

$52.2K

$70.5K

How much do customer support trainer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What does a customer support trainer do?

A Customer Support Trainer is responsible for teaching new and existing customer support staff how to effectively assist customers, use company tools, and handle difficult situations. They develop training materials, conduct workshops, and monitor the progress of trainees to ensure high-quality customer service. Additionally, they provide feedback and coaching to help team members continuously improve their skills. Their role is essential for maintaining a knowledgeable and efficient customer support team.

What are the key skills and qualifications needed to thrive as a customer support trainer?

To thrive as a Customer Support Trainer, you need expertise in customer service best practices, adult learning principles, and experience in support environments, often supported by a background in training or education. Familiarity with Learning Management Systems (LMS), knowledge base software, and customer relationship management (CRM) tools is typically required. Strong communication, presentation, and interpersonal skills help trainers engage diverse learners and foster a collaborative atmosphere. These skills ensure the effective transfer of knowledge, improved team performance, and enhanced customer satisfaction.

How does a customer support trainer typically collaborate with other departments to enhance training programs?

Customer Support Trainers often work closely with departments such as Quality Assurance, Product Management, and Operations to ensure that training programs are up-to-date and aligned with organizational goals. They gather feedback from support agents and team leads to identify knowledge gaps and areas for improvement. Regular cross-functional meetings and collaboration help trainers develop relevant content, incorporate product updates, and align training with real-world scenarios. This teamwork ensures that support agents are well-prepared to deliver excellent customer experiences.

What is the difference between Customer Support Trainer vs Customer Service Representative?

AspectCustomer Support TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve customer support skillsHandles customer inquiries, provides support, and resolves issues
Required SkillsTraining development, communication, product knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentTraining sessions, workshops, online modulesCall centers, retail, online support channels
Common CertificationsCustomer Service or Training certificationsCustomer Service certifications often preferred

While both roles focus on customer support, the Customer Support Trainer specializes in training staff to improve their skills, whereas the Customer Service Representative directly interacts with customers to resolve issues. The trainer develops programs, while the representative executes support tasks.

More about Customer Support Trainer jobs

What cities are hiring for Customer Support Trainer jobs?

Cities with the most Customer Support Trainer job openings:

What states have the most Customer Support Trainer jobs?

States with the most job openings for Customer Support Trainer jobs include:

What are popular job titles related to Customer Support Trainer jobs?

For Customer Support Trainer jobs, the most frequently searched job titles are:

Customer Support Trainer jobs near you
Infographic showing various Customer Support Trainer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $52,248 per year, or $25.1 per hour.

Customer Support Specialist

La Crosse, WI • On-site

WalzCraft
Construction Materials Wholesalers • 201 - 500 employees
Learn more about WalzCraftexternal

$16.75 - $22.50/hr

Full-time

Re-posted 28 days ago

Job description

Job Type
Full-time
Description
The Customer Support Specialist is a customer-focused professional responsible for providing exceptional service and support to WalzCraft's customers. This role involves managing customer inquiries, processing orders, providing accurate product information, and coordinating with internal teams to ensure timely and precise fulfillment of customer needs. The ideal candidate combines strong communication and problem-solving skills with attention to detail and a commitment to WalzCraft's Core Values-fostering teamwork, accuracy, and continuous improvement every day.
Key Responsibilities :
  • Serve as a primary point of contact for customer support inquiries via phone and email, delivering timely, accurate, and professional service.
  • Prepare and process customer quotes, orders, and product information with a high degree of accuracy and attention to detail, applying the Measure Twice for Accuracy principle.
  • Provide guidance to customers on WalzCraft's product offerings, technical options, customer resources, and order requirements to ensure successful outcomes.
  • Address and resolve order discrepancies, pricing questions, and customer concerns while maintaining a Be Positive and solution-oriented approach.
  • Maintain accurate and up-to-date customer records and documentation within the company's ERP and CRM systems.
  • Proactively identify opportunities to improve customer satisfaction and internal workflows, reflecting Be Value Added thinking.
  • Participate in training and team meetings to strengthen product knowledge and understanding of WalzCraft processes.
  • Uphold company policies, procedures, and safety standards to contribute to a productive, respectful, and collaborative work environment.

Core Values :
• Be Positive: Maintain a calm, constructive, and customer-centered mindset in all interactions.
• Measure Twice for Accuracy: Ensure all information, documentation, and resolutions are precise before communicating or processing.
• Be Value Added: Seek opportunities to improve service quality, internal communication, and overall customer experience.
• R.a.W: Demonstrate hard work, accountability, integrity, and a leadership mindset in daily responsibilities.
Requirements
• High school diploma
• Prior experience in customer support, service coordination, or order management- manufacturing or woodworking industry experience a plus.
• Strong problem-solving skills with the ability to remain calm and professional under pressure.
• Excellent verbal and written communication skills.
• High attention to detail and strong organizational abilities.
• Proficiency with Microsoft Office Suite and ERP/CRM systems.
• Ability to manage multiple priorities while maintaining accuracy and responsiveness.
• A collaborative mindset with a strong commitment to WalzCraft's Core Values and customer satisfaction.

Apply