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Call Center Trainer Jobs in Minnesota (NOW HIRING)

Comfort Matters LLC

Call Center Manager

Osseo, MN

As a Call Center Manager, you will be responsible for leading and developing a team of customer ... We invest in your future - ongoing training that directly results into bigger career opportunities ...

Comfort Matters

Call Center Manager

Osseo, MN · On-site

As a Call Center Manager, you will be responsible for leading and developing a team of customer ... We invest in your future - ongoing training that directly results into bigger career opportunities ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

Johnstone Supply

Call Center Associate

Bloomington, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... This individual will have the opportunity to take part in training and other learning opportunities ...

Johnstone Supply

Call Center Associate

Bloomington, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... This individual will have the opportunity to take part in training and other learning opportunities ...

Michelsgaming

Call Center Representative

Minneapolis, MN · On-site

$16.75 - $21/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

TEKsystems

Call Center Representative

Minneapolis, MN

$25/hr

Skills Call center, Customer service, health insurance Top Skills Details Call center,Customer service,health insurance Additional Skills & Qualifications Call center experience is required. Healt ...

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$18 - $21/hr

Paid training * Predictable full-time schedule * Casual work environment * Career growth opportunities About the Job First Ring BDC is an extension of Motor Works Auto Repair. We help customers by ...

Infinity by Marvin

Call Center Representative

Eagan, MN · On-site

$20 - $23/hr

Prior experience in a call center or customer service environment is required. * Excellent verbal and written communication skills * Strong problem-solving and multitasking abilities * Proficiency ...

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All JobsCall Center Trainer JobsCall Center Trainer Jobs in Minnesota

Call Center Trainer information

See Minnesota salary details

$13

$24

$35

How much do call center trainer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center trainer in Minnesota is $24.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.91 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What are popular job titles related to Call Center Trainer jobs in Minnesota?

For Call Center Trainer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Minnesota look for?

The top searched job categories for Call Center Trainer jobs in Minnesota are:

What are popular job titles related to Call Center Trainer jobs in MN?

For Call Center Trainer jobs in MN, the most frequently searched job titles are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $50,394 per year, or $24.2 per hour.

Call Center Supervisor

Cedar Riverside People'

Minneapolis, MN • On-site

$25 - $28/hr

Full-time

Re-posted 24 days ago

Job description

About the Role:

The Call Center Supervisor plays a pivotal role in overseeing daily operations within a busy call center environment to ensure exceptional customer service and achievement of performance targets. This position is responsible for managing a team of call center agents, providing guidance, coaching, and support to optimize their productivity and professional development. The supervisor monitors call center metrics closely, analyzing data to identify trends and implement strategies that improve efficiency and customer satisfaction. Additionally, the role involves coordinating outbound calling campaigns and collaborating with sales teams to drive center sales objectives. Ultimately, the Call Center Supervisor ensures that operational goals are met while fostering a positive and motivating work environment.

Minimum Qualifications:

  • Proven experience working in a call center environment, preferably in a supervisory or team lead role.
  • Strong oral and verbal communication skills with the ability to effectively interact with customers and team members.
  • Demonstrated knowledge of call center metrics and performance management.
  • Ability to manage outbound calling campaigns and understand sales processes within a call center.
  • Proficiency in call center management software and related technology.

Preferred Qualifications:

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Experience with CRM systems and workforce management tools.
  • Background in sales or customer service within a call center setting.
  • Certification in call center management or leadership training.
  • Bilingual abilities to support diverse customer bases.

Responsibilities:

  • Supervise and support call center agents during inbound and outbound calls to maintain high-quality customer interactions.
  • Monitor key performance indicators such as call volume, average handle time, and customer satisfaction scores to ensure targets are met.
  • Conduct regular coaching sessions and performance reviews to develop team members’ skills and address any performance issues.
  • Coordinate outbound calling initiatives to maximize sales opportunities and meet revenue goals.
  • Collaborate with management to develop and implement process improvements and training programs.
  • Manage scheduling and staffing to ensure adequate coverage during peak call times.
  • Handle escalated customer issues and provide timely resolutions to maintain service excellence.

Skills:

The required skills such as call center management and understanding of call center metrics are essential for monitoring team performance and driving continuous improvement. Oral and verbal communication skills are used daily to provide clear instructions, deliver feedback, and resolve customer issues effectively. Experience with outbound calling and center sales enables the supervisor to lead sales initiatives and motivate agents to meet targets. Familiarity with the call center environment allows the supervisor to anticipate operational challenges and implement efficient workflows. Preferred skills like CRM proficiency and bilingual communication enhance the supervisor’s ability to manage customer relationships and support a diverse team, contributing to overall success.


08:00 am to 05:00 pm
40 hours per week