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Call Center Trainer Jobs in Minnesota (NOW HIRING)

Infinity by Marvin

Call Center Representative

Eagan, MN

$20 - $23/hr

Prior experience in a call center or customer service environment is required. * Excellent verbal and written communication skills * Strong problem-solving and multitasking abilities * Proficiency ...

Infinity by Marvin

Call Center Representative

Eagan, MN

$20 - $23/hr

Prior experience in a call center or customer service environment is required. * Excellent verbal and written communication skills * Strong problem-solving and multitasking abilities * Proficiency ...

Infinity by Marvin

Call Center Representative

Eagan, MN · On-site

$20 - $23/hr

Prior experience in a call center or customer service environment is required. * Excellent verbal and written communication skills * Strong problem-solving and multitasking abilities * Proficiency ...

CaptionCall

Installer/Trainer Full Time

Minneapolis, MN · On-site

$27K - $45K/yr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for ...

CaptionCall

Installer/Trainer Full Time

Minneapolis, MN · On-site

$13.08 - $21.83/hr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for ...

CaptionCall

Installer/Trainer Full Time

Saint Cloud, MN · On-site

$27K - $45K/yr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for ...

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Showing results 21-40

All JobsCall Center Trainer JobsCall Center Trainer Jobs in Minnesota

Call Center Trainer information

See Minnesota salary details

$13

$24

$35

How much do call center trainer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center trainer in Minnesota is $24.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.91 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

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For Call Center Trainer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Minnesota look for?

The top searched job categories for Call Center Trainer jobs in Minnesota are:

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For Call Center Trainer jobs in MN, the most frequently searched job titles are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $50,394 per year, or $24.2 per hour.

Alarm Dispatcher / Call Center Specialist

Wright-Hennepin Cooperative Electric Association

Rockford, MN • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Job Type
Full-time
Description
About Wright-Hennepin International Response Center
WH International Response Center (WHIRC), a subsidiary of Wright-Hennepin Electric Cooperative, is a 24/7 alarm monitoring center serving security dealers in more than 40 states and Canada. Known for its fast response and dependable service, WHIRC plays a critical role in helping protect homes, businesses, and communities around the clock.
The Dispatch/Call Center Specialist is responsible for quickly and accurately answering customer calls in a fast-paced high-volume call center environment. This position acts as the initial service call contact for customer with service problems and ensures the means for resolution of the problem. Other duties include maintaining alarm activity and performing data entry of new account information and database changes.
Available Shift Schedules:
The Dispatch/Call Center Specialist works a 10-hour rotating shift.
4:00am - 2:00pm
8:00am - 6:00pm
The successful candidate must be able to work the shift schedule, including working weekends and holidays, and be open to helping with shift coverage to accomplish daily requirements and activity as needed. The team atmosphere is fun, engaging and makes time for additional training and career development.
Compensation
$20 per hour plus shift differential for evening/overnight hours and annual bonus potential.
Benefits
Wright-Hennepin offers a comprehensive benefits package designed to support employees' health, financial well-being, and work-life balance, including:
  • Medical, dental, and vision insurance
  • HSA with employer contribution + FSA options
  • 401(k) retirement plan
  • Life and disability insurance
  • Paid time off and holidays
  • Employee Assistance Program (EAP) and wellness resources

Location
The position is located onsite at our company headquarters in Rockford, Minn. Rockford is located 15 miles west of Plymouth on Hwy 55.
What You'll Do
  • Answer incoming telephone and alarm traffic in a timely and professional manner. Provide quick, accurate, courteous and professional service, abiding by the customer service standards, policies and procedures. Provide the customer with the best possible service and a positive experience.
  • Obtain account information from technicians and customers and enter information accurately and in a timely manner to the automation system.
  • Perform system checks on equipment, recognize and correct minor equipment problems, and accurately report concerns and problems with equipment and customers.
  • Train and participate in monthly training, emergency generator and back-up power testing, complete Central Station Alarm Association training and certification.

Working Conditions
The Call Center Rep works primarily in a climate-controlled office environment. Must have the ability to perform finger and hand manipulation and perform repetitive motions in order to use office equipment. Ability to exert up to 10 lbs. of force when moving items such as computer printouts, notebook ledgers, office equipment, etc. The ability to make verbal and written presentations relating to the business.
Requirements
What We're Looking For
  • High school education or equivalent
  • 1+ year of customer service experience, preferably in a high call volume environment
  • Successful completion of WHIRC dispatcher training and probation
  • Must obtain and maintain all initial and ongoing licensures by meeting all state and federal requirements
  • Must adhere to WH's core values of Teamwork, Dependability, Performance, Integrity, Safety and Member/Customer Focused.

What Success Looks Like at Wright-Hennepin
Wright-Hennepin employees are expected to demonstrate strong personal accountability and contribute to a positive, collaborative work environment by embodying the following:
  • Integrity - Builds trust, honors commitments, and supports the organization's mission, vision, and values
  • Safety - Prioritizes safe work practices and protects employee and member well-being
  • Member/Customer Focus - Delivers responsive, respectful, and effective service
  • Teamwork - Collaborates effectively and supports team and organizational goals
  • Dependability - Takes ownership, meets expectations, and maintains reliability
  • Performance - Produces high-quality work, continuously develops skills, and proactively solves problems

Apply