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Call Center Trainer Jobs in Chicago, IL (NOW HIRING)

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... Comprehensive onboarding and training program. * Supportive leadership team focused on employee ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

To empower you in this crucial role, we provide comprehensive training, equipping you with the ... Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability ...

Ascensus, LLC.

Call Center Representative

Chicago, IL · On-site

$19/hr

After training is complete, the shift offered will be 11:30am to 8:00pm EST The Call Center Representative position is responsible for customer service and processing for account-based employee ...

ASCENSUS

Call Center Representative

Chicago, IL · Remote

$19/hr

After training is complete, the shift offered will be 11:30am to 8:00pm EST The Call Center Representative position is responsible for customer service and processing for account-based employee ...

Ascensus

Call Center Representative

Chicago, IL · On-site

$19/hr

After training is complete, the shift offered will be 11:30am to 8:00pm EST The Call Center Representative position is responsible for customer service and processing for account-based employee ...

Legacy Parking

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is ...

Millennium Bank

Call Center Representative

Des Plaines, IL · On-site

$15.50 - $19.25/hr

Customer Service Call Center Representative (Temporary Contract) We are seeking a motivated and customer-focused Call Center Representative to join our team on a temporary contract basis. This role ...

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All JobsCall Center Trainer JobsCall Center Trainer Jobs in Chicago, IL

Call Center Trainer information

See Chicago, IL salary details

$14

$25

$37

How much do call center trainer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center trainer in Chicago, IL is $25.50, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.26 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What are the most commonly searched types of Call Center Trainer jobs in Chicago, IL?

The most popular types of Call Center Trainer jobs in Chicago, IL are:

What are popular job titles related to Call Center Trainer jobs in Chicago, IL?

For Call Center Trainer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Chicago, IL look for?

The top searched job categories for Call Center Trainer jobs in Chicago, IL are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 79% In-person, and 21% Hybrid job distribution, with an average salary of $53,046 per year, or $25.5 per hour.

Restaurant Call Center Supervisor

Paisans Pizzeria

Berwyn, IL • On-site

$18 - $21/hr

Full-time

Re-posted 5 days ago

Job description

Restaurant Call Center SupervisorBerwyn, IL, 60402

We are seeking a highly motivated and experienced Restaurant Call Center Supervisor to join our team. The ideal candidate will have a passion for customer service and experience managing a team in a fast-paced environment.

Responsibilities:
  • Manage a team of call center representatives to ensure excellent customer service
  • Monitor call center metrics and provide feedback to team members to improve performance
  • Develop and implement call center policies and procedures
  • Train new call center representatives and provide ongoing training to existing team members
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with other departments to ensure customer satisfaction
  • Ensure compliance with all company policies and procedures
Requirements:
  • High school diploma or equivalent
  • Minimum of 2 years of experience in a call center supervisory role or equivalent
  • Excellent communication and interpersonal skills
  • Strong leadership and team management skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Proficient in Microsoft Office and call center software
  • Flexible schedule, including evenings and weekends

If you are a self-starter with a passion for customer service and experience managing a call center team, we encourage you to apply for this exciting opportunity.

Apply