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51 Tbc Call Center Trainer Jobs Hiring Near You

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Donor Services Trainer (Augusta)

Augusta, GA · On-site

Training is performed in accordance to departmental procedures, processes, policies along with FDA and AABB regulations/standards and training records are maintained in a method that ensures ...

tbc

Donor Services Trainer (Lexington)

Lexington, SC · On-site

Training is performed in accordance to departmental procedures, processes, policies along with FDA and AABB regulations/standards and training records are maintained in a method that ensures ...

tbc

Donor Services Trainer (Decatur)

Decatur, GA · On-site

Training is performed in accordance to departmental procedures, processes, policies along with FDA and AABB regulations/standards and training records are maintained in a method that ensures ...

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TBC Jobs Information

Do workers at TBC Corporation get paid breaks?

No. Most people don’t get paid breaks.
80% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and March 2026.

Does TBC Corporation pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.

Is the health insurance from TBC Corporation affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between May 2025 and March 2026.

How easy is it to get time off at TBC Corporation?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.

How easy is it to take sick days at TBC Corporation?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at TBC Corporation feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at TBC Corporation get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.

Is it stressful to work at TBC Corporation?

Most people feel stressed here.
83% of people say they often feel stressed at work.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at TBC Corporation enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at TBC Corporation recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people get enough training when they start at TBC Corporation?

Most people got enough training when they started.
83% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people get support to advance at TBC Corporation?

Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people think TBC Corporation’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.

Do workers feel well informed about how TBC Corporation is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.

What other companies are hiring for Call Center Trainer jobs?

What are the most popular jobs at Tbc?

What are the most popular categories at Tbc?

Infographic showing various Call Center Trainer job openings at Tbc in the United States as of August 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 99% Physical, and 1% Hybrid job distribution.

Manager, Sales Customer Service

TBC Corporation

Palm Beach Gardens, FL • On-site

$48K - $54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

TBC Corporation rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

131st of 421 rated retail wholesalers

Job description

Compensation Data
Company Overview
For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America's largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida.
With $5 billion in revenue and more than 3,000 employees in the U.S. and Mexico, TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers and with proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan's major integrated trading and investment business enterprises. In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.
Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day - in everything we do:
  • Integrity - We act honestly because nothing is more important than our reputation.
  • Teamwork - We are better together.
  • People-Focused - We put people first - our Associates, customers, franchisees, and partners - and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
  • Accountability - We own our actions and decisions; we do what we say we are going to do.
  • Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

Description
The Customer Service Manager is responsible for leading and inspiring Account and Key Account Specialists to deliver outstanding customer service and enhance overall customer satisfaction. This role emphasizes continuous improvement through evaluating workflows and optimizing resolution strategies to ensure seamless interactions with TBC.
With a strong focus on departmental excellence, the manager supports both internal and external customers while aligning team objectives with broader sales and operational strategies.
Success in this role requires a comprehensive understanding of TBC's business ecosystem, including customer call center operations (RDC/LDC), interdepartmental workflows, sales processes, domestic delivery channels, billing systems, ERP platforms, and associated internal technologies.
This is an onsite position located in Palm Beach Gardens, FL.
Responsibilities
  • Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process
  • Leading and managing a team of account and key account specialists
  • Assigning tasks and supervising account and key account specialist interactions
  • Generating and assessing both internal and external quality reports for management review
  • Collaborating closely with the Sales teams to promptly address any arising issues

Additional Responsibilities
  • Make recommendations for changes to products or services based on customer feedback and requests
  • Resolve escalated customer complaints or issues in a timely manner
  • Stay up to date with industry trends and best practices in customer service
  • Collaborate with the Senior Customer Service Manager to ensure alignment with organizational objectives.
  • Maintain a results-driven mindset to ensure departmental efficiency, profitability, and elevated levels of customer satisfaction, loyalty, and retention.

Continued Responsibilities
  • Oversee the management and execution of team goals to ensure high performance and accountability.
  • Lead efforts to improve efficiency and service outcomes within designated customer groups.
  • Develop and maintain departmental policies, procedures, training manuals, and team resources related to customer service.
  • Assist with onboarding and training of Account and Key Account Specialists.
  • Enhance the customer service experience to drive engagement and facilitate organic growth.

Added Responsibilities
  • Take ownership of customer issues, following each problem through to resolution.
  • Establish and enforce customer support procedures, policies, and best practice standards.
  • Recruit, mentor, and develop customer service representatives, fostering an environment of empowerment and excellence.
  • Maintain structured workflows aligned with company objectives and executive priorities.
  • Perform additional duties as assigned by management.

Qualifications
  • Bachelor's degree or 5+ years of customer service experience in a call center or related environment is required.
  • Strong working knowledge of Excel, Word, Outlook, PowerPoint, Treadxpress, TIPS, Salesforce, Ring Central / CX, and Microsoft Teams.
  • Ability to quickly learn and master new computer skills and processes.
  • Excellent organizational, research, and analytical skills.
  • Goal-oriented with the ability to meet productivity objectives and deadlines.
  • Proven track record in delivering exceptional customer service
  • Excellent interpersonal, verbal, and written communication skills.
  • Strategic thinking and leadership capabilities.
  • Working knowledge of tires and related products (a plus).
  • Ability to balance multiple tasks and priorities.
  • Effective reasoning, analytical, and problem-solving skills.
  • Experience with and working knowledge of SAP.
  • Demonstrates the ability to work with minimal supervision.
  • Proven aptitude for collaborating with diverse teams and related groups.
  • Willingness and ability to travel by car or airplane as needed to develop, train, or coach team members.

Benefits
  • Market competitive compensation
  • 401(k) and Roth with company match. Immediate 100% vesting
  • Comprehensive benefits including medical, dental and vision
  • Company paid short term disability and employer subsidized long term disability
  • Company paid life insurance
  • Discounted tire purchasing
  • Tuition reimbursement
  • Employee assistance program
  • Generous paid vacation and paid time off
  • Customizable voluntary benefits
  • and More!!!

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