We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
Quick apply
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
Quick apply
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Contact Center Trainer
Killeen, TX · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Contact Center Trainer
Killeen, TX · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Contact Center Trainer
Dallas, TX · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Contact Center Trainer
Dallas, TX · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Contact Center Trainer
Houston, TX · On-site
... call handling, and policy compliance. • Monitor training effectiveness by tracking learner ... call center environment • Associate or bachelor's degree in education, Corporate Training or ...
Contact Center Trainer
Houston, TX · On-site
... call handling, and policy compliance. • Monitor training effectiveness by tracking learner ... call center environment • Associate or bachelor's degree in education, Corporate Training or ...
Call Center Representative
Killeen, TX · On-site
$14.25 - $18/hr
With our industry-leading training, you'll gain the skills and confidence to succeed. No prior call center experience required! We welcome candidates from all customer-facing industries, including ...
Call Center Representative
Killeen, TX · On-site
$14.25 - $18/hr
With our industry-leading training, you'll gain the skills and confidence to succeed. No prior call center experience required! We welcome candidates from all customer-facing industries, including ...
Call Center Agent
Killeen, TX · On-site
$13.50 - $17.75/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Utilize knowledge base and training to accurately answer customer questions while following all ...
Call Center Agent
Killeen, TX · On-site
$13.50 - $17.75/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Utilize knowledge base and training to accurately answer customer questions while following all ...
Call Center Representative
Addison, TX · On-site
$15.50 - $19.25/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a ...
Call Center Representative
Addison, TX · On-site
$15.50 - $19.25/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a ...
Call Center Trainer information
See Texas salary details
$12.77 - $14.68
9% of jobs
$14.68 - $16.59
9% of jobs
$17.44 is the 25th percentile. Wages below this are outliers.
$16.59 - $18.51
14% of jobs
$18.51 - $20.42
16% of jobs
The median wage is $20.66 / hr.
$20.42 - $22.33
13% of jobs
$22.33 - $24.25
14% of jobs
$24.29 is the 75th percentile. Wages above this are outliers.
$24.25 - $26.16
13% of jobs
$26.16 - $28.08
5% of jobs
$28.08 - $29.99
4% of jobs
$29.99 - $31.90
2% of jobs
$31.90 - $33.82
1% of jobs
$12
$23
$33
How much do call center trainer jobs pay per hour?
As of Aug 13, 2026, the average hourly pay for call center trainer in Texas is $23.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $24.62 per hour, depending on experience, location, and employer.
What is the difference between Call Center Trainer vs Customer Service Representative?
| Aspect | Call Center Trainer | Customer Service Representative |
|---|---|---|
| Primary Role | Designs and delivers training programs to improve agent skills | Handles customer inquiries and resolves issues |
| Required Skills | Training development, communication, coaching | Customer service, communication, problem-solving |
| Work Environment | Training rooms, call centers, online platforms | Call centers, customer support centers |
| Certifications | Customer service or training certifications often preferred | Customer service certifications beneficial |
While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.
What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?
To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.
What does a call center trainer do?
As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.
What are some common challenges faced by call center trainers, and how can they be addressed?
Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.
More about Call Center Trainer jobs
What are popular job titles related to Call Center Trainer jobs in Texas?
For Call Center Trainer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Center Trainer jobs in Texas look for?
The top searched job categories for Call Center Trainer jobs in Texas are:
What cities in Texas are hiring for Call Center Trainer jobs?
Cities in Texas with the most Call Center Trainer job openings:
What are popular job titles related to Call Center Trainer jobs in TX?
For Call Center Trainer jobs in TX, the most frequently searched job titles are:
Job description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You’ll play a key role in onboarding, upskilling, and supporting continuous learning across multiple client campaigns.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Facilitate new hire training, soft skills, product/process, and systems training.
- Design and update training materials, manuals, and e-learning content.
- Conduct training needs assessments and recommend learning solutions.
- Evaluate training effectiveness using assessments, feedback, and performance data.
- Provide post-training coaching and support to agents and team leads.
- Collaborate with QA and Operations to align training with performance goals.
- Maintain accurate training records and generate reports for internal stakeholders.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- 3+ years of experience as a trainer in a BPO or contact center.
- Strong facilitation and communication skills.
- Experience with LMS platforms and virtual training tools.
- Knowledge of adult learning principles and instructional design.
About MCI Careers
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Industry
Computer and electronic product manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Ashburn, VA, US