ZipRecruiter

Log In

1

Call Center Trainer Jobs (NOW HIRING)

MMC Group

Call Center Trainer

Trenton, NJ

Customer Service Trainer Summary/Objective The Customer Service Trainer position is responsible for developing and conducting employee training programs for the organization. Essential Functions

MCI Careers

Experienced Call Center Trainer

Tampa, FL · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...

MCI Careers

Experienced Call Center Trainer

Dallas, TX · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...

MCI Careers

Experienced Call Center Trainer

Dallas, TX · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...

MCI Careers

Experienced Call Center Trainer

Tampa, FL · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...

MCI Careers

Experienced Call Center Trainer

Dallas, TX · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...

MCI Careers

Experienced Call Center Trainer

Tampa, FL · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsCall Center Trainer Jobs

Call Center Trainer information

See salary details

$13

$24

$36

How much do call center trainer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call center trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What cities are hiring for Call Center Trainer jobs?

Cities with the most Call Center Trainer job openings:

What are the most commonly searched types of Call Center Trainer jobs?

The most popular types of Call Center Trainer jobs are:

Who are the top companies hiring for Call Center Trainer jobs?

The top employers for Call Center Trainer jobs are:

What states have the most Call Center Trainer jobs?

States with the most job openings for Call Center Trainer jobs include:

What job categories do people searching Call Center Trainer jobs look for?

The top searched job categories for Call Center Trainer jobs are:

What are popular job titles related to Call Center Trainer jobs?

For Call Center Trainer jobs, the most frequently searched job titles are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Experienced Call Center Trainer

MCI Careers

Wichita, KS • On-site

Full-time

Re-posted 25 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You’ll play a key role in onboarding, upskilling, and supporting continuous learning across multiple client campaigns.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Facilitate new hire training, soft skills, product/process, and systems training.
  • Design and update training materials, manuals, and e-learning content.
  • Conduct training needs assessments and recommend learning solutions.
  • Evaluate training effectiveness using assessments, feedback, and performance data.
  • Provide post-training coaching and support to agents and team leads.
  • Collaborate with QA and Operations to align training with performance goals.
  • Maintain accurate training records and generate reports for internal stakeholders.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3+ years of experience as a trainer in a BPO or contact center.
  • Strong facilitation and communication skills.
  • Experience with LMS platforms and virtual training tools.
  • Knowledge of adult learning principles and instructional design.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

FacebookTwitter

View All MCI Careers Jobs