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Call Center Trainer Jobs in Kansas (NOW HIRING)

MCI Careers

Call Center Trainer

Wichita, KS · On-site

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards ...

MCI Careers

Call Center Trainer

Wichita, KS

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards ...

MCI Careers

Contact Center Trainer

Wichita, KS

... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...

MCI Careers

Contact Center Trainer

Wichita, KS · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.

MCI Careers

Contact Center Trainer

Wichita, KS

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.

MCI Careers

Contact Center Trainer

Wichita, KS · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.

Maximus

Call Center Manager

Topeka, KS · On-site

Provide updates to staff regarding these policies and procedures. - Evaluate the need for training ... and objectives for the call center staff and complete daily and weekly reports. - Provide ...

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Call Center Trainer information

See Kansas salary details

$12

$22

$32

How much do call center trainer jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call center trainer in Kansas is $22.06, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $23.61 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

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Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Kansas as of August 2026, with employment types broken down into 8% As Needed, 88% Full Time, and 4% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,889 per year, or $22.1 per hour.

Call Center Trainer

MCI Careers

Wichita, KS • On-site

Full-time

Re-posted 24 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards of preparedness and efficiency. Spanish-speaking skills would be a valuable asset for this position.

This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates must pass a Level 2 fingerprint background check.

Work Schedule:

  • Hours of Operation: 7:00 AM to 7:00 PM CST

  • Shift Pattern:

    • 7:00 AM to 4:00 PM CST

    • 10:00 AM to 7:00 PM CST

  • Flexibility to work assigned shifts is required.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Conduct 6-week training sessions for new contact center support agents as part of the Federal Disaster Support program.

  • Develop, update, and maintain training materials to align with program objectives and evolving needs.

  • Deliver engaging and effective training sessions that equip agents with the skills and knowledge required for success.

  • Monitor and assess trainee progress, providing constructive feedback and additional support as needed.

  • Collaborate with team leads and supervisors to identify training needs and address performance gaps.

  • Ensure training materials and sessions comply with program guidelines and industry standards.

  • Act as a point of contact for training-related inquiries and provide ongoing support to agents post-training.

  • Maintain accurate training records and generate reports on trainee performance and program outcomes.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • A degree or certification is preferred but not required.

  • At least 2 years of experience in a contact center environment.

  • Previous training experience is preferred.

  • Supervisory experience is a plus.

  • Strong communication and presentation skills.

  • Ability to create and adapt training materials to meet diverse learning needs.

  • Proficiency in using training tools and contact center software.

  • Strong organizational and time management skills.

  • Spanish-speaking skills are a plus.

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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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