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Customer Insight Analyst Jobs in Washington (NOW HIRING)

Tuckernuck

Customer Insights Lead

Washington, DC

While this role has a strong focus on analytics, reporting, systems, and customer strategy, the Customer Insights Lead remains closely connected to day-to-day customer operations, ensuring ...

Tuckernuck

Customer Insights Lead

Washington, DC · On-site

While this role has a strong focus on analytics, reporting, systems, and customer strategy, the Customer Insights Lead remains closely connected to day-to-day customer operations, ensuring ...

Tuckernuck

Customer Insights Lead

Washington, DC · On-site

While this role has a strong focus on analytics, reporting, systems, and customer strategy, the Customer Insights Lead remains closely connected to day-to-day customer operations, ensuring ...

Tuckernuck

Customer Insights Lead

Washington, DC · On-site

While this role has a strong focus on analytics, reporting, systems, and customer strategy, the Customer Insights Lead remains closely connected to day-to-day customer operations, ensuring ...

Moore

Senior Analyst, Insights

Lanham, MD · On-site

$87K - $116K/yr

The Senior Insights Analyst on the Strategic Analytics team delivers actionable observations on ... Familiarity with CRM and databasesystems. * Understanding ofthe nonprofit industry, including ...

Moore DM Group LLC

Senior Analyst, Insights

Lanham, MD · On-site +1

$95K - $105K/yr

Description The Senior Insights Analyst on the Strategic Analytics team delivers actionable ... Familiarity with CRM and database systems. * Understanding of the nonprofit industry, including ...

AvePoint

Data Analyst

Arlington, VA

$85K - $110K/yr

Customer & Partner Relationship Insights Analyze how customers move between direct sales and partners, and identify opportunities for expansion and retention through partner channels. * Partner ...

AvePoint

Data Analyst

Arlington, VA · On-site

$85K - $110K/yr

Customer & Partner Relationship Insights Analyze how customers move between direct sales and partners, and identify opportunities for expansion and retention through partner channels. * Partner ...

Amivero

Data Analyst

Washington, DC · On-site

As a member of the Amivero team you will use your empathy for a customer's situation, your passion ... The Data Analyst will develop key data-driven insights, dashboards, and tracking/reporting tools ...

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All JobsCustomer Insight Analyst JobsCustomer Insight Analyst Jobs in Washington

Customer Insight Analyst information

See Washington salary details

$44.1K

$72.6K

$96.1K

How much do customer insight analyst jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer insight analyst in Washington is $72,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $95,000.00 per year, depending on experience, location, and employer.

What does a customer insight analyst do?

A Customer Insight Analyst gathers and analyzes data on customer behaviors, preferences, and feedback to help companies better understand their clients. They use various data sources such as surveys, transaction records, and digital analytics to identify trends and provide actionable recommendations. Their insights assist businesses in improving customer experience, developing targeted marketing strategies, and making informed business decisions. In essence, they bridge the gap between customer data and business strategy.

What is the difference between Customer Insight Analyst vs Market Research Analyst?

AspectCustomer Insight AnalystMarket Research Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; often certifications in data analysisBachelor's in Marketing, Business, or related field; certifications in research methods
Work EnvironmentData-driven teams within marketing or customer experience departmentsResearch firms or corporate marketing departments
Employer & Industry UsageRetail, e-commerce, finance, and service industries focusing on customer behaviorConsumer goods, advertising, and consulting firms analyzing market trends
Search & Comparison IntentUnderstanding customer behavior and preferencesAnalyzing market trends and consumer demand

The main difference is that a Customer Insight Analyst focuses on understanding customer behaviors and preferences to improve products and services, while a Market Research Analyst studies broader market trends and consumer demand to inform strategic decisions. Both roles require similar educational backgrounds and are used across various industries, but their focus areas differ.

How to become a customer insight analyst?

To become a customer insight analyst, typically a bachelor's degree in marketing, business, statistics, or a related field is required. Developing skills in data analysis, market research, and tools like Excel, SQL, or Tableau is essential. Gaining experience through internships or entry-level roles in data analysis or market research can also help build relevant expertise.

How does a customer insight analyst collaborate with other departments?

Customer Insight Analysts frequently work cross-functionally, partnering with marketing, product, and sales teams to translate customer data into actionable recommendations. They often present insights through reports or presentations, helping stakeholders understand customer behavior trends and preferences. Regular meetings and project collaborations are common, ensuring that data-driven strategies are implemented effectively and align with business objectives.

What do you need to be a customer insight analyst?

To become a customer insight analyst, candidates typically need a bachelor's degree in marketing, business, statistics, or a related field. Strong analytical skills, experience with data analysis tools like Excel, SQL, or Tableau, and the ability to interpret customer data are essential for this role.

What skills and qualifications are needed to be a customer insight analyst?

To thrive as a Customer Insight Analyst, you need strong analytical skills, a solid understanding of market research methodologies, and a relevant degree in business, statistics, or a related field. Familiarity with data analysis tools such as SQL, Excel, Tableau, and statistical software like SPSS or R is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data findings into actionable business recommendations. These abilities are essential for uncovering customer trends and driving strategic decisions that enhance business performance.

What are popular job titles related to Customer Insight Analyst jobs in Washington?

For Customer Insight Analyst jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Insight Analyst jobs in Washington look for?

The top searched job categories for Customer Insight Analyst jobs in Washington are:

What cities in Washington are hiring for Customer Insight Analyst jobs?

Cities in Washington with the most Customer Insight Analyst job openings:

What are popular job titles related to Customer Insight Analyst jobs in WA?

For Customer Insight Analyst jobs in WA, the most frequently searched job titles are:

Customer Insight Analyst jobs near you
Infographic showing various Customer Insight Analyst job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $72,636 per year, or $34.9 per hour.

Customer Insights Analyst III

United States Postal Service

Washington, DC • On-site

Other

Posted 4 days ago

Job description

FUNCTIONAL PURPOSE:


Leads the planning, design and execution of best-in-class customer insights research and provides strategic recommendations to empower internal customers to make smarter business decisions through a deeper understanding of customer behavior, competitor activities, and emerging trends in the macro-environment. Serves as a subject matter expert for competitive analysis and customer research projects and programs to stakeholders at various levels of the organization.



DUTIES AND RESPONSIBILITIES:


1. Leads the design and execution of large-scale market research studies internally or with vendors using a variety of innovative research methodologies and techniques (e.g., focus groups, IDIs, A/B testing, and ethnography) to analyze and extract key insights for stakeholders.


2. Consults cross-functionally with internal stakeholders at various levels of the organization to influence key business decisions related to brand, pricing, customer experience, new product develop and/or advertising.


3. Leads primary and secondary market research (qualitative and quantitative), statistical analyses, and business intelligence to support strategic, tactical and organizational initiatives. Leads large-scale market segmentation and brand research (e.g., ad/concept testing, and customer satisfaction).


4. Leads studies to assess conditions and changes in customer requirements, and patterns of use of service and postal products and services. Uses advance research techniques (e.g., consumer decision trees) to understand consumer and commercial behaviors and related decision making processes sufficient to develop effective and innovative strategies and tactics that drive profitable growth.


5. Acts as a subject matter expert for market research projects and provides program guidance, direction or advice to employees within or outside the organizational unit.


6. Leads the development of trends and summary reports from external sources and events (e.g.. ANA, MailCom, Parcel Forum) to learn about upcoming and trending technology and industry standards, and to serve as a shipping and mailing trends expert. Provides direction and guidance to others regarding best practices.


7. Oversees projects and team members conducting market research. Supports the integration of existing research across the organization into concise and compelling insights that address strategic issues and empower internal customers to make smarter business decisions through a deeper understanding of customer behavior, competitor activities, and emerging trends in the macro-environment.



SUPERVISION:


Manager of unit to which assigned.



REQUIREMENTS:


  1. Skill utilizing market research tools and methodologies sufficient to conduct surveys and analyze data.
  2. Ability to synthesize and analyze data from various sources in order to complete projects in a timely manner.
  3. Ability to communicate orally and in writing to prepare concise and persuasive presentations and business cases for senior leadership in an accelerated timeframe.
  4. Ability to communicate with vendors to ensure requirements have been met.
  5. Ability to understand simple concepts in a financial statement such as revenue, volume, cost, contribution in order to develop recommendations.
  6. Ability to effectively communicate and understand details from various parts of the organization such as Operations in order to guide junior staff on steps to complete projects.
  7. Ability to lead others, provide technical guidance, and feedback in planning, organizing, directing, and monitoring projects.

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