Customer Insight Analyst Jobs in Seattle, WA (NOW HIRING)

Placement Type:
Temporary
Salary:
$28-31 Hourly
up to $31.00/hr
Start Date:
Jul 10, 2026
Aquent is partnering with a leading technology company at the forefront of innovation, dedicated to creating groundbreaking solutions that empower individuals and organizations worldwide. This organization is committed to enhancing user experiences through cutting-edge technology and insightful content strategies.
Are you a visionary Content Curation Strategist with a passion for shaping impactful digital experiences? We are seeking a highly strategic and data-driven individual to revolutionize how customers interact with content across a suite of widely used productivity tools and emerging AI-powered experiences. In this pivotal role, you will directly influence the content landscape, ensuring millions of users encounter the most relevant, engaging, and high-performing content, driving satisfaction and business outcomes.
This role is central to a team focused on creating AI-generated content and conducting evaluations, supporting content experiments across a large group. You will shape the content experiences customers encounter across core productivity applications and innovative AI experiences. This position sits at the intersection of content strategy, visual design, data analytics, and customer insight. You will combine exceptional visual judgment with strong analytical capabilities to identify content patterns, evaluate performance trends, uncover opportunities, and recommend curation strategies that significantly improve customer engagement and satisfaction. Beyond selecting and organizing high-quality content, you will leverage quantitative and qualitative insights to influence content investments, guide experimentation, inform roadmap priorities, and articulate the story behind content performance. Success in this role requires translating data into actionable recommendations while maintaining a deep understanding of design excellence, content quality, and customer needs.
**Primary Duties:**
* **Content Strategy & Curation**
* Curate and optimize content collections across experiences, ensuring customers receive the most relevant, engaging, and high-performing content.
* Evaluate content quality, design effectiveness, relevance, diversity, and customer value across multiple content types and product surfaces.
* Identify gaps, opportunities, and emerging trends to inform future content investments and curation priorities.
* Develop scalable curation frameworks, quality standards, and content evaluation methodologies.
* **Data Analysis & Insights**
* Analyze content performance metrics, customer engagement signals, experimentation results, and usage trends to understand what drives successful customer outcomes.
* Synthesize large datasets into clear recommendations that influence content strategy, business decisions, and product priorities.
* Establish success criteria and measurable KPIs for content initiatives and curation programs.
* Use data to identify optimization opportunities and inform content lifecycle decisions.
* **Experimentation & Optimization**
* Partner with cross-functional teams to define, execute, and evaluate content experiments.
* Design and assess experimentation frameworks that measure content effectiveness and customer impact.
* Translate experiment outcomes into evidence-based recommendations that improve engagement, adoption, and overall customer satisfaction.
* Continuously iterate on curation strategies using performance insights and customer feedback.
* **Visual Quality & Design Excellence**
* Apply strong visual design judgment to assess content quality, composition, storytelling, usability, and customer appeal.
* Recognize patterns in successful designs, layouts, templates, imagery, and creative assets.
* Evaluate content through both creative and analytical lenses, balancing visual excellence with measurable performance outcomes.
* Maintain a high standard for content quality while supporting diversity in design approaches, formats, and customer scenarios.
* **Storytelling & Stakeholder Influence**
* Transform complex data findings and content insights into compelling narratives for leadership, product teams, designers, and content partners.
* Create strategic recommendations supported by both quantitative evidence and qualitative observations.
* Drive alignment across stakeholders by communicating the business impact of content investments and curation decisions.
* Influence content strategy across multiple endpoints and customer journeys.
**Required Qualifications:**
* Bachelor's degree in Design, Communications, Data Analytics, Marketing, or a related field.
* 5+ years of experience in content strategy, content curation, product strategy, design research, or a related discipline.
* Demonstrated experience analyzing data and translating insights into recommendations that drive business or customer outcomes.
* Hands-on experience using Content Management System (CMS) tools to curate, organize, and publish content collections.
* Strong understanding of visual design principles, content quality evaluation, layout composition, and customer-centered design.
* Experience working with dashboards, performance metrics, reporting tools, and data visualization techniques.
* Excellent problem-solving, communication, and storytelling skills.
* Ability to operate effectively in ambiguous environments and influence cross-functional stakeholders.
* Demonstrated ability to combine analytical thinking with strong creative judgment.
* Passion for understanding customer behavior and translating insights into exceptional content experiences.
**Preferred Qualifications:**
* Experience supporting digital content ecosystems, content marketplaces, creative platforms, or productivity software products.
* Experience with experimentation methodologies, testing frameworks, or customer engagement analytics.
* Familiarity with AI-powered content experiences, personalization systems, recommendation engines, or content discovery platforms.
* Experience partnering with design, content, product, and business stakeholders.
**Ideal Candidate Profile:**
The ideal candidate is equally comfortable discussing engagement metrics and design quality. You can identify why a content experience succeeds, support your conclusions with data, and clearly articulate strategic recommendations for improvement. You possess both the analytical mindset to uncover meaningful insights and the creative intuition to recognize what resonates with customers visually. You are naturally curious, highly collaborative, and motivated by using data and design expertise together to create exceptional customer experiences that drive engagement, adoption, and long-term business impact. This role offers a unique opportunity to innovate, lead content strategy, and collaborate with diverse teams to directly contribute to the success of widely used digital products.
**About Aquent Talent**
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
Client Description
Join a global technology leader driving innovation and empowering people and organizations worldwide to achieve more. Here, you'll collaborate with passionate, diverse teams to create impactful solutions that shape the future. The culture prioritizes growth, inclusion, and purpose-where your ideas are valued, and your work drives real change. Wherever your passion lies and wherever your career is headed-you'll play a role in projects that touch billions of lives. With flexible work options and a supportive environment, you'll have the tools to thrive both personally and professionally. Be part of something that truly matters.
Why work with AQUENT? Check out our awesome benefits: https://aquent.com/talent/talent-benefits
Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.