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Customer Insight Analyst Jobs in Seattle, WA (NOW HIRING)

SpaceX

Sr. Business Analyst (Customer Success)

Redmond, WA · On-site

$120K - $175K/yr

... ANALYST (CUSTOMER SUCCESS) Starlink, our revolutionary satellite constellation, delivers low ... This role will focus on consumer metrics and insights, conducting research and reporting to support ...

CSC Generation

Senior Strategy Analyst

Seattle, WA · Hybrid

$105K - $110K/yr

Build business cases, analyze company, customer, and external data, assess consumer insights and competitive benchmarks, and create key decision dashboards to support critical business decisions

CSC Generation

Senior Strategy Analyst

Seattle, WA · On-site

Build business cases, analyze company, customer, and external data, assess consumer insights and competitive benchmarks, and create key decision dashboards to support critical business decisions

SpaceX

Sr. Business Analyst (Customer Success)

Redmond, WA · On-site +1

$120K - $175K/yr

SR. BUSINESS ANALYST (CUSTOMER SUCCESS) Starlink, our revolutionary satellite constellation ... This role will focus on consumer metrics and insights, conducting research and reporting to support ...

Hubble Network

Product Marketing Leader

Seattle, WA · On-site +1

$175K/yr

Conduct and synthesize user research, customer interviews, and market analysis to continuously ... Not just executing playbooks, but contributing the customer insight, positioning, and messaging ...

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Customer Insight Analyst information

What does a customer insight analyst do?

A Customer Insight Analyst gathers and analyzes data on customer behaviors, preferences, and feedback to help companies better understand their clients. They use various data sources such as surveys, transaction records, and digital analytics to identify trends and provide actionable recommendations. Their insights assist businesses in improving customer experience, developing targeted marketing strategies, and making informed business decisions. In essence, they bridge the gap between customer data and business strategy.

What skills and qualifications are needed to be a customer insight analyst?

To thrive as a Customer Insight Analyst, you need strong analytical skills, a solid understanding of market research methodologies, and a relevant degree in business, statistics, or a related field. Familiarity with data analysis tools such as SQL, Excel, Tableau, and statistical software like SPSS or R is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data findings into actionable business recommendations. These abilities are essential for uncovering customer trends and driving strategic decisions that enhance business performance.

How does a customer insight analyst collaborate with other departments?

Customer Insight Analysts frequently work cross-functionally, partnering with marketing, product, and sales teams to translate customer data into actionable recommendations. They often present insights through reports or presentations, helping stakeholders understand customer behavior trends and preferences. Regular meetings and project collaborations are common, ensuring that data-driven strategies are implemented effectively and align with business objectives.

What is the difference between Customer Insight Analyst vs Market Research Analyst?

AspectCustomer Insight AnalystMarket Research Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; often certifications in data analysisBachelor's in Marketing, Business, or related field; certifications in research methods
Work EnvironmentData-driven teams within marketing or customer experience departmentsResearch firms or corporate marketing departments
Employer & Industry UsageRetail, e-commerce, finance, and service industries focusing on customer behaviorConsumer goods, advertising, and consulting firms analyzing market trends
Search & Comparison IntentUnderstanding customer behavior and preferencesAnalyzing market trends and consumer demand

The main difference is that a Customer Insight Analyst focuses on understanding customer behaviors and preferences to improve products and services, while a Market Research Analyst studies broader market trends and consumer demand to inform strategic decisions. Both roles require similar educational backgrounds and are used across various industries, but their focus areas differ.

How to become a customer insight analyst?

To become a customer insight analyst, typically a bachelor's degree in marketing, business, statistics, or a related field is required. Developing skills in data analysis, market research, and tools like Excel, SQL, or Tableau is essential, and gaining experience through internships or entry-level roles can help build expertise in analyzing customer data and generating insights.

What do you need to be a customer insight analyst?

To become a customer insight analyst, candidates typically need a bachelor's degree in marketing, business, statistics, or a related field. Strong analytical skills, experience with data analysis tools like Excel, SQL, or Tableau, and the ability to interpret customer data are essential for this role.

What are the most commonly searched types of Customer Insight Analyst jobs in Seattle, WA?

The most popular types of Customer Insight Analyst jobs in Seattle, WA are:

What are popular job titles related to Customer Insight Analyst jobs in Seattle, WA?

For Customer Insight Analyst jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Customer Insight Analyst jobs in Seattle, WA look for?

The top searched job categories for Customer Insight Analyst jobs in Seattle, WA are:

Customer Insight Analyst jobs near you
Infographic showing various Customer Insight Analyst job openings in Seattle, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Business Analyst, Category and Sales Finance - 3P NASBP

Amazon

Seattle, WA • On-site

Full-time

Re-posted 6 hours ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,098 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon seeks an experienced Business Analyst to serve as a lead contributor on Category and Sales Finance team supporting the 3P business. You will generate insights that will guide 3P business growth opportunities across categories, sales teams and account management programs. Data analysis is at the core Amazon's culture, and your work will have a direct impact on decision making and strategy for our team.

You will be gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions. You will have the opportunity to work with a large and complex data warehouse to gather insights using data from across Amazon. These efforts will improve the ways in which we service our sellers and improve the business performance for The North America Seller Business and Programs (NASBP) business.

The Business Analyst will also focus on streamlining finance reports, owning shadow P&Ls queries and perform ad-hoc business decision support analysis.
We are looking for someone with a broad technical background in data analytics, strong business acumen, who takes ownership of their work, and is focused on customer needs. The successful candidate will communicate crisply in non-technical terms to senior management. They will have an ability to make data-driven conclusions and will be comfortable with ambiguity while working in a fast-paced dynamic environment

The candidate will also need to be a collaborator who can work with internal and external teams to define and implement solutions that will yield benefits to Amazon customers around the world.
Key job responsibilities
- Build reports and analysis utilizing advanced SQL skills.
- Automate planning, deep dive and reporting models.
- Understand the business challenges and identify data-driven business insights with effective presentation of findings at multiple levels of stakeholders.
- Leverage data to increase the efficiency of our programs working closely with the business teams to drive optimization.
- Update existing and create new metrics and reporting that help drive business conclusions, continually improving reporting and analysis processes.
- Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to help determine key business conclusions.
- Support Category, New Seller Recruitment, and Account Management teams to deliver deep dives on key business metrics (Selection, Pricing, Promotions, Seller Fees, Cost to Serve, Inventory) and translate findings into actionable recommendations.
- Analyze Seller and ASIN-level data to identify trends, surface insights, and drive data-informed decisions in close collaboration with business stakeholders.
A day in the life
A typical day includes analyzing seller-level performance data to assess incentive program effectiveness, building benchmark cohorts to measure incrementality, and partnering directly with New Seller Recruitment and Account Management leaders to turn insights into action. You'll model input metrics that drive a specific cost (i.e. shipping costs), track incentive consumption, and prepare deep dives for leadership reviews

One day you're in ASIN-level economics; the next you're presenting a data based business case on whether a multi-million dollar program delivers value. You won't just crunch data and report numbers, you'll challenge what we measure and why.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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