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Customer Success Data Analyst Jobs in Washington

Zoomph

Customer Success Specialist

Reston, VA · On-site

The Customer Success Specialist will be responsible for addressing client inquiries ... Analytical Skills: Strong problem-solving abilities with a data-driven approach to identifying ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

$60K - $65K/yr

The Customer Success Specialist will be responsible for addressing client inquiries ... Analytical Skills: Strong problem-solving abilities with a data-driven approach to identifying ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

The Customer Success Specialist will be responsible for addressing client inquiries ... Analytical Skills: Strong problem-solving abilities with a data-driven approach to identifying ...

AvePoint

Data Analyst

Arlington, VA · On-site

$85K - $110K/yr

AvePoint is seeking a highly analytical Data Analyst to support and scale our global partner ... Understanding of sales, marketing, and customer success processes and how data can inform strategy ...

AvePoint

Data Analyst

Arlington, VA

$85K - $110K/yr

AvePoint is seeking a highly analytical Data Analyst to support and scale our global partner ... Understanding of sales, marketing, and customer success processes and how data can inform strategy ...

Pantheon Data

Data Analyst

Washington, DC · On-site

$70K - $100K/yr

We have also grown our customer base to include commercial clients. The company has used this ... Position OverviewThe Data Analyst supports the development of dashboards, reports, data ...

Pantheon Data

Data Analyst

Washington, DC · On-site

$70K - $100K/yr

We have also grown our customer base to include commercial clients. The company has used this ... Position Overview The Data Analyst supports the development of dashboards, reports, data ...

Interclypse Inc.

Data Analyst

Annapolis, MD · On-site

Every team member is a vital piece of our success story. We are not just a company, but a dynamic ... health of the company, our customers, and employees. This program in combination with our ...

Interclypse, Inc.

Data Analyst

Annapolis Junction, MD · On-site

Every team member is a vital piece of our success story. We are not just a company, but a dynamic ... health of the company, our customers, and employees. This program in combination with our ...

Interclypse Inc.

Data Analyst

Annapolis Junction, MD · On-site

Every team member is a vital piece of our success story. We are not just a company, but a dynamic ... health of the company, our customers, and employees. This program in combination with our ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

Analyze customer usage data and engagement metrics to inform proactive outreach and strategic ... Customer Success Operations * Maintain accurate and up-to-date records in CRM and customer success ...

Interclypse, Inc.

Data Analyst

Annapolis Junction, MD · On-site

Every team member is a vital piece of our success story. We are not just a company, but a dynamic ... health of the company, our customers, and employees. This program in combination with our ...

Genlogs

Customer Success Manager

Washington, DC · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next ... analytics, and large-scale field deployment, GenLogs is transforming how transportation data is ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

Analyze customer usage data and engagement metrics to inform proactive outreach and strategic ... Customer Success Operations * Maintain accurate and up-to-date records in CRM and customer success ...

CACI International, Inc.

Data Analyst

Chantilly, VA · On-site

The CIS program supports our intelligence customer deliver IT services to conduct its globally ... future success * Create compelling data visualizations that effectively communicate complex ...

ECS

Data Analyst

Fairfax, VA · On-site

$93K - $140K/yr

Furthermore, the successful candidate will serve as the liaison for the customer's data quality ... Perform other duties as needed to support the program's success. Salary Range: $93,000 - $140,000 ...

Darkstar Intelligence LLC

Data Analyst

Washington, DC · On-site

$95K - $112K/yr

We partner with government customers to strengthen decision advantage, enhance operational ... mission success in complex and evolving threat environments. Why Work at DarkStar? At DarkStar ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities

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All JobsCustomer Success Data Analyst JobsCustomer Success Data Analyst Jobs in Washington

Customer Success Data Analyst information

See Washington salary details

$38.5K

$93.6K

$154K

How much do customer success data analyst jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer success data analyst in Washington is $93,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $109,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Data Analyst vs Customer Support Specialist?

AspectCustomer Success Data AnalystCustomer Support Specialist
Required SkillsData analysis, CRM tools, customer metricsCommunication, problem-solving, product knowledge
Work EnvironmentData-driven teams, analytics departmentsCustomer service centers, support teams
Industry UsageTech, SaaS, software companiesRetail, telecom, service industries
Common Search IntentAnalyzing customer data, improving retentionResolving customer issues, providing support

The Customer Success Data Analyst focuses on analyzing customer data to improve retention and success metrics, often working with analytics tools. In contrast, a Customer Support Specialist primarily handles direct customer inquiries and issues. While both roles aim to enhance customer experience, their core responsibilities and skill sets differ significantly.

What are popular job titles related to Customer Success Data Analyst jobs in Washington?

For Customer Success Data Analyst jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Success Data Analyst jobs in Washington look for?

The top searched job categories for Customer Success Data Analyst jobs in Washington are:

What cities in Washington are hiring for Customer Success Data Analyst jobs?

Cities in Washington with the most Customer Success Data Analyst job openings:

Customer Success Data Analyst jobs near you

Customer Success Specialist

Zoomph

Reston, VA • On-site

Other

Re-posted 2 days ago

Job description

The Customer Success Specialist at Zoomph will play a key role in ensuring our clients receive exceptional support and service. This role involves providing frontline support to clients, managing support tickets, and collaborating closely with the Account Management and Product teams to resolve issues efficiently. The Customer Success Specialist will be responsible for addressing client inquiries, troubleshooting technical issues, and maintaining a high standard of customer satisfaction. This position is ideal for someone with strong communication skills, a problem-solving mindset, and a passion for delivering excellent customer service.
Major Responsibilities:
Advanced Client Support and Technical Issue Resolution:

  • Provide expert-level support to clients by identifying and resolving complex technical issues, performing in-depth troubleshooting, and creating and delivering tailored solutions.
  • Create and develop customized responses and perform advanced platform configurations for specific client use cases, ensuring precise alignment with customer needs.
  • Collaborate with the Accounts team to lead and develop initiatives for providing in-depth platform insights through custom reports, data exports and data analysis for key accounts, as requested by the Account team.
Cross-functional Task Management and Collaboration:
  • Collaborate with Account Management, Product, and Engineering to streamline the resolution of high-impact issues.
  • Participate in strategic planning sessions to prioritize product improvements based on data analysis from recurring customer feedback, collaborating with the Product Team, Account team and other stakeholders to proactively address and mitigate potential issues.
  • Mentor and train team members and act as a point of escalation for complex client issues, ensuring that support standards are maintained across the team.
Client Education:
  • Lead and develop the creation and continuous improvement of support documentation, including FAQs, guides, and video tutorials, to empower clients in using Zoomph's platform effectively and efficiently.
  • Conduct client calls, onboarding sessions, providing personalized guidance to help clients leverage Zoomph's features for maximum benefit in partnership with account management
  • Actively solicits client feedback, tracking insights and sharing data with internal stakeholders to influence product development, refine support strategies, and promote customer success initiatives.
Process Development & Improvements:
  • Lead process improvement projects aimed at increasing support efficiency and customer satisfaction, including the automation of repetitive tasks and refinement of escalation protocols.
  • Monitor and analyze support metrics and KPIs, identifying trends and providing actionable insights for improving team performance and optimizing client interactions.
  • Stays abreast on industry standards and best practices, implementing new strategies and tools to enhance the customer support function.
Qualifications:
  • BS Degree or equivalent experience
  • Experience: 1-3 years of experience in a customer support role within a SaaS or technology-driven environment, with demonstrated success in handling complex technical issues and managing customer relationships.
  • Technical Proficiency: Advanced proficiency with CRM and support ticketing systems (e.g., Hubspot), as well as familiarity with Excel, XML, JSON or similar data query languages to extract and analyze customer data.
  • Analytical Skills: Strong problem-solving abilities with a data-driven approach to identifying, tracking, and resolving customer issues efficiently.
  • Leadership & Communication: Excellent verbal and written communication skills, with experience leading client-facing projects and training sessions.
  • Process Optimization: Proven ability to evaluate and optimize workflows, implement process improvements, and contribute to team efficiency and performance goals.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We are authorized to hire in the following states:
Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Missouri, New York, North Carolina, South Carolina, Tennessee, Texas, and Virginia.
Zoomph EEO Statement:
"We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and applicant feel welcome. Zoomph is committed to providing a workplace free from discrimination or harassment. We expect every member of the Zoomph community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.
Decisions related to hiring, compensation, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees and prohibit all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law."

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