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Remote Samsung Technical Support Jobs in Washington

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

The Remote Support Technician provides technical assistance to users from a remote location, primarily through phone, email, or remote desktop software. They troubleshoot hardware and software issues ...

Samsung

Web Developer

Herndon, VA · Remote

Samsung SDS, is rapidly expanding our footprint in North America and is looking for a self ... with remote teams, Solutions Architects, Technical Leads, and Leadership. Will support secure ...

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Experience serving as a technical escalation point or mentoring Tier I and Tier II support personnel. Travel Requirements This is a remote position; however, occasional travel may be required based ...

Aretum

Tier III Support Technician

Arlington, VA · Remote

Experience serving as a technical escalation point or mentoring Tier I and Tier II support personnel. Travel Requirements This is a remote position; however, occasional travel may be required based ...

Aretum

Tier II Support Technician - Senior

Arlington, VA · On-site +1

$24.75 - $34/hr

Provide advanced Tier II technical support for Windows, macOS, iOS, and Android devices and ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

Aretum

Tier II Support Technician - Senior

Arlington, VA · Remote

$22 - $30.25/hr

Provide advanced Tier II technical support for Windows, macOS, iOS, and Android devices and ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

Aretum

Tier II Support Technician - Junior

Arlington, VA · On-site +1

$24.75 - $34/hr

Provide Tier II technical support for escalated end-user hardware, software, mobile device, printer ... Support remote users through remote access software, VPN technologies, and secure connectivity ...

Aretum

Tier II Support Technician - Junior

Arlington, VA · Remote

$22 - $30.25/hr

Provide Tier II technical support for escalated end-user hardware, software, mobile device, printer ... Support remote users through remote access software, VPN technologies, and secure connectivity ...

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All JobsSamsung Technical Support JobsRemote Samsung Technical Support JobsRemote Samsung Technical Support Jobs in Washington

Remote Samsung Technical Support information

What is the difference between Remote Samsung Technical Support vs Remote Apple Technical Support?

AspectRemote Samsung Technical SupportRemote Apple Technical Support
Required CertificationsSamsung Certified Technician, basic IT skillsApple Certified Support Professional (ACSP), basic IT skills
Work EnvironmentRemote, customer service, troubleshootingRemote, customer service, troubleshooting
Industry UsageElectronics, consumer devicesElectronics, consumer devices

Both roles involve remote customer support for consumer electronics, requiring similar certifications and work environments. The main difference lies in the specific brand expertise—Samsung vs Apple—catering to different customer bases and product lines.

What are popular job titles related to Remote Samsung Technical Support jobs in Washington? For Remote Samsung Technical Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Samsung Technical Support jobs in Washington look for? The top searched job categories for Remote Samsung Technical Support jobs in Washington are:
What cities in Washington are hiring for Remote Samsung Technical Support jobs? Cities in Washington with the most Remote Samsung Technical Support job openings:
Remote Samsung Technical Support jobs near you

Technical Support SaaS Representative

Cellebrite

Tysons, VA • On-site, Remote

Full-time

Posted 9 days ago

Job description

Description
About Cellebrite:
Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.
To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview:
Cellebrite is looking for a Technical Customer Support representative for Remote work residing in the Mountain or Pacific time zone(s). This candidate will have technical customer support background and experience in supporting consumers of SaaS Solutions.
• Support to resolve technical issues on Cellebrite SaaS based solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management
• High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting to issue resolution
• Cooperate and communicate closely with internal teams within Cellebrite.
• Adhere and assure compliance with established SLA & KPI.
Requirements:
• A Must
o At least 2 years' hands on experience with Windows Workstation providing SaaS Browser based Application Support
o Excellent problem-solving skills and follow-through in both one-on-one and group situations.
o Outstanding Soft Skills, communication on both written and verbal
o Proven customer experience with technical orientation
o Fast and Agile learning skills as our technology evolves constantly and quickly
o Responsible personality to handle support cases from open to close.
o Ability to be agile and multitask successfully under fast paced conditions.
• An advantage:
o Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot)
o Knowledge / Certifications - CompTIA A+, Network+
o Proven experience in SaaS environments - focusing on Supporting end user functionality
o Knowledge of mobile phone OS (iOS, Android...)
Skills & Qualities
o Passionate about support and helping customers, Take the lead attitude, and strive to solve problems for others.
o Great communication skills (oral and written)
o Hold yourself accountable, High level of responsibility
o Ability to work both in a team environment and individually.
o Coordination skills in Project, Monday Board, Salesforce
Languages & Other Requirements
o Native English Spoken and Written
o Spanish and / or Portuguese would be Highly beneficial. n empty job that is used for creating requisitions 'from scratch'

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