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Remote Ticketing Jobs in Washington (NOW HIRING)

The Midtown Group

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Remote ServiceNow Enterprise Business Analyst

Washington, DC · Remote

$135K - $150K/yr

Remote (U.S. Based) Compensation: Up to $150K + benefits Clearance: Public Trust or ability to ... Hands-on experience with ServiceNow (beyond ticketing), including workflow, reporting, or ...

Maximus

Technician 2 - Help Desk

VA · On-site +1

$20 - $27/hr

... remote offices or home office users. - Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation ...

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) * Prior experience using Remote Monitoring and Management (RMM) tools (i.e. - Automate ...

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred)  * Prior experience using Remote Monitoring and Management (RMM) tools (i.e ...

Maximus

Junior ICAM System Administrator

VA · On-site +1

This position is remote. The Jr. ICAM System Administrator provides entry-level operational support ... with actions tracked in a ticketing or audit system. - Hands-on experience supporting ...

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Remote Ticketing information

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What are the most commonly searched types of Ticketing jobs in Washington? The most popular types of Ticketing jobs in Washington are:
What are popular job titles related to Remote Ticketing jobs in Washington? For Remote Ticketing jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in Washington look for? The top searched job categories for Remote Ticketing jobs in Washington are:
What cities in Washington are hiring for Remote Ticketing jobs? Cities in Washington with the most Remote Ticketing job openings:
Remote Ticketing jobs near you

Tier 1 Help Desk - Remote

Hire Evolution Consulting

Washington, DC • Remote

$18/hr

Full-time

Posted 12 days ago

Job description

Location: Fully Remote
Equipment Pickup Requirement: Must be able to travel to Orlando, FL or Ashburn VA to pick up equipment
Schedule: Rotating 24/7 shifts including nights, weekends, and holidays
Clearance Requirement: Must successfully pass a background investigation
Employment Type: Full-Time

Bilingual: Spanish/English preferred

Position Overview

We are seeking a customer-focused Help Desk Specialists to join a high-volume support team providing frontline technical assistance to external users and partner organizations. This role is ideal for someone with strong communication skills, a technical support background, and the ability to remain calm and professional in a fast-paced environment.

This is a fully remote opportunity supporting users across a 24/7 operation. Candidates must be flexible with rotating schedules and comfortable handling inbound support requests through multiple communication channels.

Key Responsibilities

  • Serve as the first point of contact for users seeking technical assistance and general support

  • Handle incoming support requests through phone, chat, email, and ticketing systems

  • Troubleshoot basic to intermediate technical issues related to Windows systems, Microsoft applications, account access, and web-based platforms

  • Document all customer interactions, troubleshooting steps, and resolutions within the ticketing system

  • Escalate unresolved or complex issues to higher-level support teams when appropriate

  • Provide timely updates and follow-up communication to users regarding ticket status and resolution progress

  • Deliver professional customer service while managing multiple requests in a fast-paced environment

  • Support users with application access, navigation issues, and general technical guidance

Qualifications

  • High school diploma or equivalent required

  • Minimum 1 year of Help Desk, call center, customer support, or technical support experience

  • Working knowledge of:

    • Windows operating systems

    • Microsoft Office products

    • Web-based applications and remote support tools

  • Strong verbal and written communication skills

  • Excellent customer service and problem-solving abilities

  • Ability to multitask and work efficiently in a high-volume support environment

  • Comfortable working rotating shifts, including evenings, weekends, and holidays

  • U.S. Citizenship required

  • Must be able to successfully pass a background investigation

Preferred Experience

  • Experience using ServiceNow or similar ticketing systems

  • CompTIA A+ or similar technical certifications

  • Experience supporting enterprise or government-related environments

  • Previous call center or technical customer support experience

  • Familiarity with trade, logistics, or compliance-related support environments is a plus

Additional Information

  • Fully remote position

  • Equipment pickup required in Orlando, FL or Ashburn VA

  • Rotating 24/7 support environment

  • Opportunity to grow within a collaborative technical support team