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Remote Ticketing Jobs in Washington (NOW HIRING)

NOC Analyst

Washington, DC · Remote

$45 - $50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Hybrid 2 Days Onsite/3 Days Remote in Washington, DC Our client seeks a NOC Analyst to support ... The role encompasses real-time monitoring, event triage, ticketing, and coordination with ...

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

This role is largely responsible for providing remote telephone and email-based IT operational ... Enterprise ticketing application experience - BMC Remedy Service Management experience preferred ...

Web Administrator

Reston, VA · On-site +1

$85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages ...

Web Administrator

Reston, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages ...

Web Administrator

Reston, VA · On-site +1

$85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages ...

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

  • Medical

  • Retirement

  • PTO

Document, track, and manage incidents and service requests using a ticketing system * Escalate ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Automation / SOAR Engineer

Washington, DC · Remote

$75 - $80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Hybrid 2 Days Onsite/3 Days Remote in Washington, DC Our client seeks an Automation / SOAR Engineer ... Integrate SOAR platforms with SIEM, ticketing, EDR/XDR, and cloud security tools. * Develop scripts ...

Showing results 21-40

Remote Ticketing information

What does a typical workday look like for remote ticketing?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a remote ticketing?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What skills and qualifications are needed for remote ticketing?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What are the most commonly searched types of Ticketing jobs in Washington?

The most popular types of Ticketing jobs in Washington are:

What are popular job titles related to Remote Ticketing jobs in Washington?

For Remote Ticketing jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Ticketing jobs in Washington look for?

The top searched job categories for Remote Ticketing jobs in Washington are:

What cities in Washington are hiring for Remote Ticketing jobs?

Cities in Washington with the most Remote Ticketing job openings:

Infographic showing various Remote Ticketing job openings in Washington as of August 2026, with employment types broken down into 83% Full Time, 2% Temporary, and 15% Contract. Highlights an 100% Remote job distribution.

Desktop Installation Technician

Global Enterprise Services, LLC

Fort Belvoir, VA • Remote

$55K - $70K/yr

Full-time

Posted 24 days ago


Job description

Desktop Installation Technician

*****Short Term Assignment April 15, 2026 - October 31, 2026*****This could be a little longer.

We are seeking a skilled and motivated Desktop Installation Technician to join our IT team. The successful candidate will be responsible for the installation, configuration, and maintenance of desktop computers, peripherals, and software for our employees. This role is crucial in ensuring our team has the technology they need to be productive and successful.

Responsibilities:

  • Install, configure, and upgrade desktop computers, laptops, printers, and other peripherals.
  • Install and configure operating systems (primarily Windows) and various software applications.
  • Troubleshoot and resolve hardware and software issuesin a timely manner.
  • Perform network troubleshooting and connectivity support.
  • Provide technical support and training toend-users.
  • Document all work performed in our help desk ticketing system.
  • Maintainan inventoryof all IT assets.
  • Assistwith the setup of new workstations.

Required Qualifications

  • Mustpossessan active DoD Top Secret/SCI security clearance.
  • Proven experience as a Desktop Support Engineer, IT Technician, or similar role.
  • Strong knowledge of computer hardware, software, and peripherals.
  • Experience withinstalling internal computer components (e.g., RAM, hard drives, video cards) and their corresponding drivers.
  • Experience with KVM switches and setting up multi-monitor configurations.
  • Experience with Windows operating systems (Windows 10, Windows 11).
  • Familiarity with basic network protocols (TCP/IP, DHCP, DNS).
  • Excellent troubleshooting and problem-solving skills.
  • Strong communicationand customer service skills.
  • Ability to work independently and as part of a team.

Desired Qualifications

  • Experiencewith remote desktop support tools.
  • Knowledge of ITIL practices.