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Remote Ticketing Jobs in Washington (NOW HIRING)

kgs

Mid- Level ServiceNow Developer (REMOTE)

Washington, DC · Remote

$61.25 - $84/hr

The position is remote. This position requires the candidate to be able to obtain a Public Trust ... Experience with ticketing or workflow systems * Demonstrated ability to learn technical concepts ...

kgs

Mid- Level ServiceNow Developer (REMOTE)

Washington, DC · Remote

$61.25 - $84/hr

The position is remote. This position requires the candidate to be able to obtain a Public Trust ... Experience with ticketing or workflow systems * Demonstrated ability to learn technical concepts ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages ...

ServiceTec

Service Desk Team Lead

Herndon, VA · Remote

Remote (US-based) Due to a reorganization, we have an exciting internal vacancy opportunity to ... Proven experience with ticketing applications and providing level 1 or 2 support to a large ...

Eliassen Group

Automation / SOAR Engineer

Washington, DC · On-site +1

$75 - $80/hr

Hybrid 2 Days Onsite/3 Days Remote in Washington, DC Our client seeks an Automation / SOAR Engineer ... Integrate SOAR platforms with SIEM, ticketing, EDR/XDR, and cloud security tools. * Develop scripts ...

Eliassen Group

Automation / SOAR Engineer

Washington, DC · On-site +1

$75 - $80/hr

Hybrid 2 Days Onsite/3 Days Remote in Washington, DC Our client seeks an Automation / SOAR Engineer ... Integrate SOAR platforms with SIEM, ticketing, EDR/XDR, and cloud security tools. * Develop scripts ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Document, track, and manage incidents and service requests using a ticketing system * Escalate ... This position is not eligible for full-time remote work or for candidates located outside of the ...

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All JobsRemote Ticketing JobsRemote Ticketing Jobs in Washington

Remote Ticketing information

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What are the most commonly searched types of Ticketing jobs in Washington? The most popular types of Ticketing jobs in Washington are:
What are popular job titles related to Remote Ticketing jobs in Washington? For Remote Ticketing jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in Washington look for? The top searched job categories for Remote Ticketing jobs in Washington are:
What cities in Washington are hiring for Remote Ticketing jobs? Cities in Washington with the most Remote Ticketing job openings:
Remote Ticketing jobs near you
Business Applications & Systems Coordinator

Business Applications & Systems Coordinator

Finstrat Management

Annapolis, MD • On-site, Remote

Full-time

Posted 3 days ago

Job description

The Role
FinStrat Management ("FSM") is looking for a proactive, highly organized recent graduate to manage core business applications and IT functions for a growing fractional CFO firm. You'll follow evolving best practices and contribute to workflow documentation as processes mature. This is a great opportunity to grow your career at the intersection of IT operations and business systems in a fast-paced professional services environment.
Responsibilities
Client Onboarding - Finance Platform Setup
  • Configure and manage client finance platforms during onboarding (e.g., QuickBooks Online, Bill.com, Ramp) and set up shared inboxes such as client-provided finance@ credentials in Front
  • Provision and manage team access to client systems, ensuring the right CFOs, controllers, and analysts have appropriate permissions
  • Create and maintain SOPs for client onboarding workflows, platform setup, and access provisioning as processes evolve

Internal Systems Support (Tier 1 / Tier 2)
  • Serve as Tier 1/Tier 2 support for internal users via Slack, email, and ticketing system
  • Troubleshoot hardware/software issues, connectivity problems, and access errors
  • Escalate complex issues to Operations / IT leadership as the default path

System Maintenance, Documentation & SOPs
  • Own and maintain the internal knowledge base, IT documentation, and operational SOPs, building and refining as workflows evolve
  • Implement and monitor security protocols (MFA, SSO, access reviews)

Job Requirements
What You Bring
  • Bachelor's degree in Information Technology, Business Information Systems, or a related field (recently completed or expected)
  • Proficiency with Gmail, Drive, Groups, admin console and Microsoft Office
  • Familiarity with permissions management and tools like Google Admin, Front, and Slack
  • Strong organizational and communication skills
  • A proactive, self-managing work ethic

Bonus Points
  • Internship or project experience in IT support or systems administration
  • Experience working with remote teams
  • Familiarity with security compliance standards (SOC 2, ISO 27001)
  • Hands-on experience with Google Workspace administration

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