ZipRecruiter

Log In

1

Technical Support Associate Jobs in Washington (NOW HIRING)

INSPYR Solutions

Technical Support Tech

Arlington, VA · On-site

$43K - $54K/yr

They are seeking a motivated Technical Support Tech to provide day-to-day technical assistance to ... Associate's degree in Information Technology or a related field (or equivalent experience) • US ...

DANE LLC

Technical Support Specialist

Chantilly, VA · On-site

Associate's Degree or Equivalent Experience Experience: Minimum 1 - 3 years of relevant experience ... Experience providing Tiers 1 and 2 technical support for hardware and software. * Excellent ...

Qiagen

Technical Associate

Germantown, MD · On-site

$21/hr

The Kit Assembly Technical Associate is responsible for operating automated and semi-automated ... and support department/corporate goals. - Responsible for ensuring on-going compliance to ...

New

SAIC

Technical Services Associate

Chantilly, VA

$40K - $80K/yr

... Associate | Audio Visual (AV) Tech . This role is multi-faceted, involving both technical support ... Provide technical support to field engineers, technicians, and product support teams in diagnosing ...

SAIC

Technical Services Associate

Chantilly, VA · On-site

$40K - $80K/yr

... Associate | Audio Visual (AV) Tech . This role is multi-faceted, involving both technical support ... Provide technical support to field engineers, technicians, and product support teams in diagnosing ...

SAIC

Technical Services Associate

Chantilly, VA

$40K - $80K/yr

... Associate | Audio Visual (AV) Tech . This role is multi-faceted, involving both technical support ... Provide technical support to field engineers, technicians, and product support teams in diagnosing ...

SAIC

Technical Services Associate

Chantilly, VA · On-site

$40K - $80K/yr

... Associate | Audio Visual (AV) Tech . This role is multi-faceted, involving both technical support ... Provide technical support to field engineers, technicians, and product support teams in diagnosing ...

SAIC

Technical Services Associate

Chantilly, VA · On-site

$40K - $80K/yr

Technical Services Associate | Audio Visual (AV) Tech . This role is multi-faceted, involving both ... Provide technical support to field engineers, technicians, and product support teams in diagnosing ...

SAIC

Technical Services Associate

Chantilly, VA · On-site

$40K - $80K/yr

... Associate | Audio Visual (AV) Tech . This role is multi-faceted, involving both technical support ... Provide technical support to field engineers, technicians, and product support teams in diagnosing ...

SAIC

Technical Services Associate

Chantilly, VA · On-site

$40K - $80K/yr

... Associate | Audio Visual (AV) Tech . This role is multi-faceted, involving both technical support ... Provide technical support to field engineers, technicians, and product support teams in diagnosing ...

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Washington

Technical Support Associate information

See Washington salary details

$12

$27

$64

How much do technical support associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for technical support associate in Washington is $27.97, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $29.95 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Washington?

The most popular types of Technical Support jobs in Washington are:

What are popular job titles related to Technical Support Associate jobs in Washington?

For Technical Support Associate jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Washington look for?

The top searched job categories for Technical Support Associate jobs in Washington are:

What cities in Washington are hiring for Technical Support Associate jobs?

Cities in Washington with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $58,173 per year, or $28 per hour.

Technical Support Tech

Arlington, VA • On-site

INSPYR Solutions
Internet and IT • 51 - 200 employees
Learn more about INSPYR Solutionsexternal

$43K - $54K/yr

Full-time

Re-posted 18 days ago

Job description

Job Summary:
INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking a motivated Technical Support Tech to provide day-to-day technical assistance to end users, identifying and resolving a variety of technical issues while ensuring excellent customer service.
Responsibilities:
• Provide technical support to end users via telephone, email, and in-person requests
• Identify, research, troubleshoot, and resolve hardware and system issues
• Document, track, and monitor reported problems to ensure timely resolution
• Escalate unresolved issues according to established guidelines
• Maintain accurate records of support requests and solutions
• Follow pre-established instructions, procedures, and best practices
• Communicate clearly and professionally with users and team members
Qualifications:
Required:
• 0–3 years of experience in technical support or a related role
• Basic knowledge of commonly used concepts, practices, and procedures within IT support
• Ability to follow instructions and established guidelines
• Strong customer service and communication skills
• Ability to work effectively under immediate supervision
• Associate's degree in Information Technology or a related field (or equivalent experience)
• US Citizen, GC Holders
Preferred:
• Ticketing knowledge/experience
• Certification(s)
• Data center experience
Company:
INSPYR Solutions is a information technology staffing service providers. Founded in , the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.

Apply