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Technical Support Associate Jobs in Spokane, WA (NOW HIRING)

NEFCO

IT Support Analyst

Spokane, WA · On-site

$33 - $38/hr

Provide Tier 2 help desk support, serving as an escalation point for the Tier 1 team. * Perform ... of an associate's degree and/or additional relevant IT experience. * Technical Skills:

NEFCO

Senior IT Support & Network Analyst

Spokane, WA · On-site

$33 - $38/hr

NEFCO is seeking a motivated and experienced IT Support & Network Analyst to join our IT team. The ... of an associate's degree and/or additional relevant IT experience. * Technical Skills:

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How much do technical support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support associate in Spokane, WA is $24.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Spokane, WA? For Technical Support Associate jobs in Spokane, WA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Spokane, WA look for? The top searched job categories for Technical Support Associate jobs in Spokane, WA are:
What cities near Spokane, WA are hiring for Technical Support Associate jobs? Cities near Spokane, WA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,934 per year, or $25 per hour.

Desktop Support Technician

Acro Service Corp.

Spokane, WA • On-site

$28/hr

Other

Re-posted 26 days ago

Job description

Job Title : Client Support - Associate 

Duration: 3 Months Contract with possibility of extension (Contract to hire role)

Shift Time : 8am-5pm first 90 days and then 3 days 8am-5pm and 2 days 10am-7pm (M-F)

Location:Loveland, CO, 80538 (Onsite)
Pay rate: $28/hr on W2 terms without any other benefits/holiday/vacation

Job description: The IT Specialist serves as a frontline technical support resource for corporate infrastructure and enterprise applications. This role provides hands-on and remote technical support to internal customers while ensuring compliance with corporate policies, security standards, and IT best practices. The IT Specialist partners closely with operations, Shared Services, and vendor teams to maintain reliable, secure, and efficient technology services across office and distribution center environments.  Success in this role requires strong customer service, clear communication, disciplined documentation, and the ability to prioritize and coordinate work across multiple stakeholders and locations.

 
ESSENTIAL DUTIES AND RESPONSIBILITIES
Core responsibilities account for significant portions of time and include, but are not limited to:
•     Analyze, resolve, document, and communicate outcomes for assigned incidents and service requests using the approved ITSM tool and intake channels.
•     Provide timely and professional technical support for end users, escalating unresolved issues to appropriate internal teams while maintaining ownership and communication.
•     Install, configure, maintain, and troubleshoot end-user hardware and software both on-site and remotely in accordance with standards and security policies.
•     Support audio/visual, conferencing, and computing needs for meetings at assigned locations.
•     Assist with the planning, deployment, testing, installation, training, onboarding, and documentation of technical solutions.
•     Manage technology lifecycle activities related to employee events including new hires, terminations, transfers, equipment refreshes, and access changes.
•     Partner with Distribution Center Operations teams during peak shipping hours to support technical equipment needs such as printer maintenance, returns (RMA), and repairs.
•     Track and manage IT asset inventory, including spare parts and equipment stock levels.
•     Coordinate and oversee vendor repair and maintenance activities, ensuring work quality, functional validation, and proper documentation.
•     Support change management processes and adhere to approved procedures for all technology modifications.
•     Maintain clean, organized IT work areas and ensure all spaces are kept clear of clutter, obstructions, and potential safety hazards.
•     Perform other duties as assigned by the manager.
 
MINIMUM QUALIFICATIONS
•     Minimum of 5 years of hands-on experience supporting enterprise IT technologies
•     Demonstrated experience with:
o     Windows desktop environments (configuration, deployment, and troubleshooting)
o     PC hardware installation, configuration, and repair
o     General troubleshooting of desktops and peripherals
o     Mobile devices (iOS, Android smartphones, tablets)
o     Microsoft Office applications
o     Ability to travel locally (approximately 5%)
 
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