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Technical Support Associate Jobs in Covington, WA

Amazon

Technical Care Associate

Seattle, WA · On-site

At Kuiper, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Kuiper customers The Kuiper Customer Support (CS) team is looking for ...

New

Amazon

Technical Care Associate

Seattle, WA · On-site

At Kuiper, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Kuiper customers The Kuiper Customer Support (CS) team is looking for ...

New

Axon

Technical Support Engineer, Axon 911

Seattle, WA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

New

Epitec

Client Support - Associate

Fife, WA · On-site

$29/hr

Job #104939 EPITEC IT Support Specialist / Client Support Associate Fife, WA (Onsite) $29/hr W2 ... Create and update technical documentation, SOPs, and knowledge base articles * Support distribution ...

Amazon

IT Support Associate II, OTS

Tukwila, WA · On-site

$19.25 - $24.75/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Covington, WA

Technical Support Associate information

See Covington, WA salary details

$12

$28

$64

How much do technical support associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for technical support associate in Covington, WA is $28.03, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $30.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Covington, WA are hiring for Technical Support Associate jobs? Cities near Covington, WA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Customer Technical Support

Scalence L.L.C.

Redmond, WA • On-site

Full-time

Re-posted 2 days ago

Job description

Job Summary:
Scalence L.L.C. is a technology solutions provider that has been innovating since 1989. They are seeking an Assistant Technical Support to provide IT and technical support to their Department team, ensuring the successful execution of core responsibilities through troubleshooting and assisting with internal training.
Responsibilities:
• Provide IT and technical support for the Department team including troubleshooting of equipment and software systems
• Ensure successful execution of Department core technical responsibilities including access control hardware and software
• Support Delegated Issuance Officers (DIO) and Area Access Managers (AAM) with technical guidance and troubleshooting
• Assist with Department internal training programs which may require domestic and international travel
• Respond to higher-level and technical requests in person or via the Department email queue as assigned by the Technical Support Manager
• Support biometric enrollment hardware and software systems
• Assist with SmartCard provisioning infrastructure and credential system maintenance
• Troubleshoot and escalate technical issues related to Department-managed systems from basic to complex problem-solving
• Maintain technical documentation and support knowledge base development
• Support system configuration and security validation for Department operational systems
• Assist with hardware inventory management and asset custody controls
• Participate in technical compliance reviews and audit readiness activities
Qualifications:
Required:
• Associate's or bachelor's degree in information technology or related field preferred
• 2–4 years of experience in IT support, help desk, or security technology environment
• Knowledge of physical access control systems, biometric systems, and SmartCard/PKI technology
• Understanding of Windows operating systems, computer hardware, and basic networking concepts
• Familiarity with PowerShell scripting and command-line tools
• Proficiency with Client 365 suite and remote troubleshooting tools
• Strong problem-solving skills and ability to work through complex technical issues
• Excellent communication skills in English, both written and verbal
• Ability to travel as required for training delivery
• Detail-oriented with strong documentation skills
• Customer-focused approach with professional demeanor
Company:
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. Founded in , the company is headquartered in Morristown, New Jersey, US, , with a team of 501-1000 employees. The company is currently Late Stage.

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