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Technical Support Associate Jobs in Sunnyside, WA

Valmont Industries Inc.

Project Geologist

Kennewick, WA · On-site

This position is responsible for providing technical support and project management on a variety of ... Preferred Bachelors with 3+ years relevant experience or Associates Degree with 5+ years relevant ...

Blue Compass RV Pasco

Experienced RV Technician

Pasco, WA · On-site

$32 - $44/hr

Mentor entry-level and skilled technicians, providing guidance, technical support, and on-the-job ... You are not just an associate with our company, you are family. Blue Compass RV is an equal ...

Blue Compass RV Pasco

Experienced RV Technician

Pasco, WA · On-site

$32 - $44/hr

Mentor entry-level and skilled technicians, providing guidance, technical support, and on-the-job ... You are not just an associate with our company, you are family. Blue Compass RV is an equal ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Sunnyside, WA

Technical Support Associate information

See Sunnyside, WA salary details

$11

$26

$61

How much do technical support associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for technical support associate in Sunnyside, WA is $26.43, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $28.32 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Sunnyside, WA are hiring for Technical Support Associate jobs?

Cities near Sunnyside, WA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Sunnyside, WA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $54,976 per year, or $26.4 per hour.

IT Support Specialist II

Kennewick, WA • Hybrid

Apollo Mechanical Contractors
Construction • 1 - 5K employees

8.5

Company rating: 8.5 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Great coworkers

People enjoy working here

Good employer

Learn more about Apollo Mechanical Contractorsexternal

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

IT Support Specialist II

Kennewick, WA | Full-Time | Wage - $55k-$65k

Position Summary

The IT Support Specialist II role provides technical assistance and second-level support to end users across the organization. This position is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and network-related systems to ensure reliable and efficient operations. The role requires strong technical expertise, professional communication skills, and a commitment to delivering high-quality customer service.

Key Responsibilities

· Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations.

· Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications.

· Diagnose and resolve hardware and software issues; escalate to senior IT staff or vendors when appropriate.

· Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies.

· Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems.

· Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement.

· Collaborate with vendors and third-party providers to resolve issues and support system enhancements.

· Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization.

· Provide professional, user-friendly communication and training to support end-user adoption of technology solutions.

Required Qualifications

· Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required.

· 2+ years of experience in a help desk, technical support, or IT support role.

· Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365.

· Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches.

· Experience using IT service management (ITSM) and ticketing systems.

· Familiarity with remote support tools and techniques.

· Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively.

· Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels.

· Customer-focused mindset with a demonstrated ability to build positive working relationships.

Preferred Qualifications

· CompTIA A+, Network+, or Microsoft certifications.

· Experience supporting hybrid environments with both on-site and remote employees.

· Exposure to ITIL practices and ITSM frameworks.

Why Join Us

· Competitive compensation and benefits package.

· Professional development opportunities, including training and certifications.

· A collaborative and supportive work environment focused on operational excellence.
Benefits Offered:

• Medical, Dental, and Vision

• 401K with Company Match

• STD, LTD, Voluntary Life benefits

• Paid Time off

Affirmative Action/EEO statement

As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.

All employees are subject to a pre-employment drug screen.

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