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Technical Support Associate Jobs in Graham, WA (NOW HIRING)

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

... Support Associate 📍 Location: Fife, WA (Onsite) 💲 Pay Rate: $28 - $30/hr on W2 📅 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline technical ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

$28 - $30/hr

... Support Associate 📍 Location: Fife, WA (Onsite) 💲 Pay Rate: $28 - $30/hr on W2 📅 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline technical ...

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

Position Summary The Technical Support Representative provides frontline IT support in a Windows ... Associate degree in Information Technology, Computer Science, or a related field preferred.

NEXTmsp

Support Desk Level 3

Tumwater, WA · On-site

$70K - $90K/yr

Associate's degree in computer science or equivalent degree * 3+ years of experience as a Level 3 Support Desk or in a similar advanced technical support role. * Extensive technical knowledge ...

NEXTmsp

Support Desk Level 3

Tumwater, WA · On-site

$70K - $90K/yr

Associate's degree in computer science or equivalent degree * 3+ years of experience as a Level 3 Support Desk or in a similar advanced technical support role. * Extensive technical knowledge ...

NEXTmsp

Support Desk Level 3

Tumwater, WA

$70K - $90K/yr

Associate's degree in computer science or equivalent degree * 3+ years of experience as a Level 3 Support Desk or in a similar advanced technical support role. * Extensive technical knowledge ...

Kronos Consulting

Be Seen First

Technical Designer

Renton, WA · On-site

$35 - $45/hr

Create drafted parts and product structures to support operational and quality concerns. * Performs ... Associate degree and typical experience in drafting classification (or combination of education and ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Graham, WA

Technical Support Associate information

See Graham, WA salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support associate in Graham, WA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $25.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Graham, WA are hiring for Technical Support Associate jobs? Cities near Graham, WA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Graham, WA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,291 per year, or $24.2 per hour.

Technical Support Analyst I

Puyallup Tribal Health Authority

Tacoma, WA • On-site

$27.45 - $31.57/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Puyallup Tribal Health Authority rating

7.1

Company rating: 7.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Description


Keep Systems Running. Keep People Supported. Make an Impact.


Location: Puyallup Tribal Health Authority | Tacoma, WA | On-Site

Primary Schedule: Full-Time | Mon - Fri, 8:00 AM - 5:00 PM

Hiring Range: $27.45 - $31.57 per hour

Position Close Date: July 30, 2026


Are you the go-to person when technology goes sideways? Do you enjoy solving problems, helping people, and making systems run smoother than ever? The Puyallup Tribal Health Authority (PTHA) is looking for a Technical Support Analyst I who brings both technical expertise and a customer-first mindset to support our healthcare environment.


In this role, you'll be more than just IT support - you'll be a trusted partner to staff, ensuring the technology behind patient care is reliable, secure, and efficient.


What You'll Do:

  • Provide first-level technical support by responding to Help Desk requests, documenting incidents, troubleshooting issues, and ensuring timely resolution or escalation. 
  • Install, configure, maintain, and support computer hardware, operating systems, office productivity software, and peripheral devices throughout the organization. 
  • Analyze, diagnose, and resolve hardware, software, network, and application issues to maintain system performance, reliability, and user productivity. 
  • Create, modify, and maintain user accounts, access permissions, and related system documentation across multiple business applications. 
  • Perform routine system maintenance, including software updates, security patches, computer imaging, deployments, and desktop refresh activities. 
  • Train and support end users on organizational software applications, hardware, and technology best practices to improve efficiency and user adoption. 
  • Maintain accurate technology documentation, including service desk records, hardware and software inventory, licensing, warranties, and monthly operational reports. 
  • Research emerging technologies, recommend system improvements, and provide administrative support to ensure efficient operation of the Information Technology department. 

What You Bring:

  • Associates degree in an IT-related field and a minimum of two (2) years' experience in a computer related field OR four (4) years' experience in a computer related field.
  • Minimum two (2) years of PC troubleshooting experience
  • Minimum two (2) years of end-user support experience
  • Required Certification: Microsoft Specialist certification in current Windows OS -OR two (2) current CompTIA certifications

Why PTHA?

We are more than a clinic - we're a culturally grounded, patient-first health and wellness center serving the Indigenous community. We value teamwork, integrity, and community well-being. Here, your work has meaning.

  • Work in a mission-driven, accredited organization
  • Serve a close-knit patient population in an urban reservation setting
  • Enjoy opportunities for professional development and training
  • Experience a strong support system and inclusive team culture

PTHA Employee Benefits:

  • Supportive environment that values a healthy work/life balance
  • Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
  • (13) annual leave (vacation) days + (13) annual sick leave days
  • (18+) annual paid holidays including a birthday holiday
  • 401(k) with annual profit-sharing contributions after (1) years of service
  • Life and AD&D insurance coverage
  • Have student loans? PTHA is an approved loan repayment site for various student loan programs

If you're ready to use your IT skills to support people, purpose, and community, we invite you to apply and be part of something meaningful.


In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.



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