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Technical Support Associate Jobs in Graham, WA (NOW HIRING)

EPITEC

Client Support - Associate

Fife, WA · On-site

$29/hr

The ideal candidate will have strong technical troubleshooting skills, excellent customer service, and experience supporting enterprise users in fast-paced operational settings. This position offers ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

$28 - $30/hr

... Support Associate 📍 Location: Fife, WA (Onsite) 💲 Pay Rate: $28 - $30/hr on W2 📅 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline technical ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

Client Support Associate Location: Fife, WA (Onsite) Pay Rate: $28 - $30/hr on W2 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline technical support ...

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

Position Summary The Technical Support Representative provides frontline IT support in a Windows ... Associate degree in Information Technology, Computer Science, or a related field preferred.

NEXTmsp

Support Desk Level 3

Tumwater, WA · On-site

$70K - $90K/yr

Associate's degree in computer science or equivalent degree * 3+ years of experience as a Level 3 Support Desk or in a similar advanced technical support role. * Extensive technical knowledge ...

NEXTmsp

Support Desk Level 3

Tumwater, WA · On-site

$21.25 - $28.50/hr

Associate's degree in computer science or equivalent degree * 3+ years of experience as a Level 3 Support Desk or in a similar advanced technical support role. * Extensive technical knowledge ...

NEXTmsp

Support Desk Level 3

Tumwater, WA · On-site

$70K - $90K/yr

Associate's degree in computer science or equivalent degree * 3+ years of experience as a Level 3 Support Desk or in a similar advanced technical support role. * Extensive technical knowledge ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Graham, WA

Technical Support Associate information

See Graham, WA salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for technical support associate in Graham, WA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $25.91 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Graham, WA look for?

The top searched job categories for Technical Support Associate jobs in Graham, WA are:

What cities near Graham, WA are hiring for Technical Support Associate jobs?

Cities near Graham, WA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Graham, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,291 per year, or $24.2 per hour.

Client Support - Associate

Motion Recruitment Partners, LLC

Fife, WA • On-site

$18.25 - $23.50/hr

Other

Posted 11 days ago

Job description

Job Title: Client Support Associate/ IT Specialist - Contractor
Job Location: Fife WA USA 98424
Job Duration: 3 Months Contract (potential for conversion to FTE)
Description:
The IT Specialist (Contractor) provides frontline technical support for corporate infrastructure and enterprise applications. This role supplements internal IT teams by delivering hands-on and remote technical support to internal customers while adhering to company policies, security standards, and IT best practices. The contractor partners with Operations, IT Shared Services, and approved vendors to help maintain reliable, secure, and efficient technology services across corporate office and distribution center environments. Success in this role requires strong customer service, clear communication, disciplined documentation, and the ability to prioritize and coordinate work across multiple stakeholders and locations.
Essential Duties And Responsibilities:
  • Core responsibilities include, but are not limited to:
  • Analyze, prioritize, resolve, document, and communicate outcomes for assigned incidents and service requests using approved ITSM tools and intake channels, meeting defined SLAs and customer expectations.
  • Provide timely, professional end-user support with strong ticket ownership; communicate status clearly, set expectations, and escalate unresolved issues to appropriate internal teams while remaining accountable through resolution.
  • Install, configure, maintain, and troubleshoot end-user hardware and software both on-site and remotely in accordance with corporate standards and security policies.
  • Support audio/visual, conferencing, and computing needs for meetings at assigned locations.
  • Assist with the planning, deployment, testing, installation, training, onboarding/offboarding support, and documentation of technical solutions; maintain and update SOPs/knowledge articles as needed.
  • Support technology lifecycle activities related to employee events, including equipment setup, refreshes, transfers, and removals, as directed.
  • Partners with Distribution Center Operations teams during peak shipping hours to support technical equipment needs such as printer maintenance, equipment returns (RMA), and basic repairs.
  • Track and assist with IT asset inventory, equipment lifecycle activities, spare parts, and stock levels; ensure accurate records, labeling, and handoff documentation as required.
  • Coordinate with approved vendors and internal stakeholders for repair and maintenance activities, including scheduling, on-site support, communication of timelines, and verification of functionality.
  • Support change management activities and follow approved procedures for all technology modifications.
  • Maintain cleanliness of organized IT work areas and ensure all other spaces are kept clear of clutter, obstructions, and potential safety hazards.
  • Perform other duties as assigned by the manager.

Relationships
Internal:
  • Internal end users across corporate offices and distribution centers
  • IT Shared Services, infrastructure, and application support teams
External:
  • Approved IT vendors and service providers supporting laptops, printers, alarms, badging systems, conferencing equipment, network devices, shipping carrier services, and display technologies

Work Environment:
  • On-site, region-based support role with hands-on support at assigned location(s)
  • Must work Holidays that fall during the week day.

Minimum Qualifications:
  • 5+ years of hands-on experience supporting enterprise IT environments
  • Demonstrated experience with: Windows desktop configuration, deployment, and troubleshooting, PC hardware installation, configuration, and repair Desktop and peripheral troubleshooting Mobile devices (iOS, Android smartphones and tablets)
  • Microsoft Office applications
  • Audio/visual support for enterprise conferencing systems
  • Strong organizational skills with the ability to manage multiple priorities, maintain accurate ticket notes/documentation, and follow standardized processes.
  • Demonstrated team collaboration and customer service skills; able to communicate clearly with end users and cross-functional partners (Leaders, HR, Operations, Shared Services, vendors).
  • Experience working in an ITSM/ticketing environment and adhering to service levels, escalation paths, and knowledge management practices.
  • Ability to work independently with limited supervision
  • Ability to proactively communicate challenges, delays, barriers, and identify solutions to drive change
  • Ability to travel locally within the assigned region as needed
  • Experience supporting distribution center or warehouse environments.

Preferred Qualifications:
  • Industry certifications such as CompTIA A+ or Microsoft certifications
  • Foundational networking knowledge (WLAN, LAN, TCP/IP, VLANs, routing)
  • Network and endpoint troubleshooting experience
  • Active Directory user and basic OU administration
  • Windows server environments (modern and legacy)
  • Core networking services (DHCP, DNS, TCP/IP)
  • Experience with enterprise endpoint, security, VPN, or VDI tools

Physical Requirements:
  • Frequently stand, walk, sit, and manipulate IT equipment
  • Occasionally drive, lift, carry, push/pull, climb, kneel, bend, reach, twist, and stoop
  • Ability to lift and carry up to 50 lbs. occasionally
  • Continuous manual dexterity for typing and use of IT and office equipment

Schedule:
The initial schedule for this position is Monday through Friday, from 8:00 AM to 5:00 PM.
After approximately 45 days, the schedule will transition to the following:
Monday, Wednesday, and Friday: 8:00 AM to 5:00 PM
Tuesday and Thursday: 10:00 AM to 7:00 PM
This schedule includes a one-hour lunch break each day.

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