ZipRecruiter

Log In

1

Technical Support Associate Jobs in Washington (NOW HIRING)

SAIC

Executive Support Technician

Washington, DC · On-site

$40K - $80K/yr

Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None ... Associates degree and 6 years of related experience. Additional experience may be considered in ...

SAIC

Executive Support Technician

Washington, DC

$40K - $80K/yr

Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None ... Associates degree and 6 years of related experience. Additional experience may be considered in ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD

$16 - $21.25/hr

Provides technical support to the Laurel and Fairfax programs. * Provides technical support to ... Associate's degree in related field (preferred) * Experience in special needs school environment ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$39K - $58K/yr

Provides technical support to the Laurel and Fairfax programs. * Provides technical support to ... Associate's degree in related field (preferred) * Experience in special needs school environment ...

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Washington

Technical Support Associate information

See Washington salary details

$12

$27

$64

How much do technical support associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for technical support associate in Washington is $27.97, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $29.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Washington? The most popular types of Technical Support jobs in Washington are:
What are popular job titles related to Technical Support Associate jobs in Washington? For Technical Support Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Washington look for? The top searched job categories for Technical Support Associate jobs in Washington are:
What cities in Washington are hiring for Technical Support Associate jobs? Cities in Washington with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution, with an average salary of $58,173 per year, or $28 per hour.
End User Support Technician Tier 3

End User Support Technician Tier 3

Doyon Limited

Washington, DC • On-site

$42K - $53K/yr

Full-time

Posted 22 days ago

Job description

Overview
JOB SUMMARY: Provides technical support to clients by troubleshooting applications, systems access, hardware, software, and network related issues. Identifies and resolves complex issues or escalates issues to the End User Support Technician Tier 4 or the Technical Account Manager. Documents and monitors service requests to ensure that the issue resolution meets or exceeds the service level standard for owned tickets as well as tickets owned by Tier 1 and 2 technicians. Provides training and coaching and acts as an escalation point for Tier 1 and 2 Support Technicians. Provides onsite technical support for clients.
Responsibilities
ESSENTIAL FUNCTIONS:
  • Provides troubleshooting and resolution for workstation, server, and communications software and hardware issues, including more advanced topics and situations
  • Provides onsite support for clients
  • Collaborates with other End User Support Technicians, Technical Account Managers and Client Technology Manager when escalating and resolving complex issues
  • Creates clear, concise documentation in instructional knowledge-based articles
  • Opens, updates, tracks, and closes tickets in the ticket management system
  • Provides active troubleshooting and resolution guidance to Tier 1 and 2 technicians
  • Coaches and trains Tier 1 and 2 technicians on technical topics and issue resolution management

ADDITIONAL DUTIES AND RESPONSIBILITIES:
  • Provides supplementary technical assistance to Technical Account Managers and Client Technology Managers on special projects
  • Participates in Client Business Reviews when requested
  • Leads small internal projects as directed by the Client Technology Manager or Technical Account Manager

KNOWLEDGE, SKILLS & ABILITIES:
  • Good verbal, written, and telephone communication skills
  • Solid problem-solving skills
  • Good organizational and time management skills
  • Strong customer service skills
  • In-Person Conference Room and Remote Virtual Meeting Support
  • Configure/deploy workstations using MDT (Microsoft Deployment Toolkit)
  • Configure/deploy mobile devices using Meraki or similar MDM solutions
  • Required experience with the following:
    • ConnectWise or similar ticket or case management system
    • Microsoft Office applications
    • Kaseya or similar remote access software
    • Push/install critical updates to workstations and servers (patching)
    • Windows workstation installation and configuration
    • Hardware and networking topology
    • Vendor support/management
    • Google Workspace
    • Zoom video conferencing
  • Optional experience with the following:
    • AMX or Crestron AV Conference Room Equipment
    • Active Directory GPO & Security Group management
    • Configure Server hardware

Qualifications
QUALIFICATIONS:
  • High school diploma or GED required, prefer associate degree or higher
  • 2 years of relevant experience in a technical help desk environment
  • Valid driver's license, insurance and reliable personal vehicle
  • Required certifications:
    • A+
    • Microsoft Office Specialist
    • ACMT (Apple) or Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)
  • Optional certifications:
    • MCSA Server 2016
    • Network+, Security+
    • CCNA
    • Google IT Support Professional
    • Apple Certified Support Professional

WORKING ENVIRONMENT:The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.
REASONABLE ACCOMODATION: It is design DATA, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
PAY TRANSPARENCY STATEMENT: design Data, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.
We are an equal opportunity employer and comply with all non-discrimination obligations, including the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law, and the poster is available https://www.eeoc.gov/poster. For questions on the job posting contact (781) 312-8005.
If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at hr@doyontechgroup.com.

Apply