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Technical Support Associate Jobs in Washington (NOW HIRING)

LCG, Inc.

AV Support Technician, Senior

Rockville, MD

$70K - $78K/yr

Minimum of 5 years of experience in AV technical support and supervision. * Certification ( atleast one certification should be held) * Microsoft 365 Certified: Teams Administrator Associate (MS 700)

LCG Inc

AV Support Technician, Senior

Rockville, MD · On-site

$70K - $88K/yr

Minimum of 5 years of experience in AV technical support and supervision. * Certification ( atleast one certification should be held) * Microsoft 365 Certified: Teams Administrator Associate (MS 700)

New

LCG, Inc.

AV Support Technician, Senior

Rockville, MD

$70K - $88K/yr

Minimum of 5 years of experience in AV technical support and supervision. * Certification ( atleast one certification should be held) * Microsoft 365 Certified: Teams Administrator Associate (MS 700)

New

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support associate in Washington is $27.97, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $29.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Washington? The most popular types of Technical Support jobs in Washington are:
What are popular job titles related to Technical Support Associate jobs in Washington? For Technical Support Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Washington look for? The top searched job categories for Technical Support Associate jobs in Washington are:
What cities in Washington are hiring for Technical Support Associate jobs? Cities in Washington with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,173 per year, or $28 per hour.

Herndon VA MDDU Technical Equipment Support

Mele Accociates

Herndon, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

MELE Associates is seeking a full-time employee to perform as a CBRN technical equipment support to support the Department of Homeland Security, Mobile Detection Deployment Unit MDDU in Herndon, VA. This position supports the United States Government capability to technical detect chemical, biological, radiological, and nuclear CBRN threats across the nation. The MDDU Equipment Support maintains the readiness of CBRN detection equipment and conducts nation-wide technical CBRN detection operations, training, and exercises to augment and train capability of Federal, state, and local law enforcement partners. This position is contract award dependent.
RESPONSIBILITIES:
Duties will include but are not limited to the following.
  • Track and maintain care, custody, and control of MDDU equipment, including detection equipment, and radioactive sources.
  • Conduct inventories of DHS MDDU property and update computerized tracking information as required.
  • Ensure MDDU equipment is repaired, calibrated, and maintained in a ready state for deployment 24 hours a day, 7 days a week, and 365 days a year. This includes conducting field level routine repairs in consultation with equipment manufacturers and designated subcontracting repair companies.
  • Safely handle, use, transport, and ship radioactive sources following federal regulations including those requirements of the Department of Transportation. Perform work as a "radiation worker."
  • Conduct procurements of supplies and equipment following administrative procedures.
  • Perform CBRN detection operations with Federal, state, and local law enforcement agencies and stakeholders. This includes performing operations at Department of Homeland Security Special Event Assessment Rated SEAR Events, National Security Special Events NSSE, and critical infrastructure sites.
  • Perform CBRN "just in time" training with technical detection equipment with Federal, state, and local law enforcement agencies and stakeholders.
  • Perform or assist in CBRN technical detection exercises with Federal, state, and local law enforcement agencies and stakeholders.
  • Routinely train, acquire, and maintain technical skills and experience, and share job knowledge with other MDDU team members.
  • Maintain integrity, good conduct, and the highest level of professionalism during work and outside of work hours.
  • Maintain flexibility and adaptability to changing assignments and work schedules. Work may often require work to be performed beyond an 8-hour day, on weekends, and holiday. Excessive work hours can be flexed when work allows. MDDU employees are subject to recall to work from off duty status upon a matter of national security.
  • Work independently and as a team to meet all MDDU requirements.
  • Follow guidance and direction from the MDDU Site Lead Team Leader, Project Manager, client Program Manager, and designated MELE supervisor.
  • Initiate, organize and report on all planning and management taskings.
  • Coordinate, initiate and track the progress of deployments of the assigned MDDUs or equipment.
  • Assist/prepare timely after-action reports of MDDU missions.
  • Provide oral and written status updates of tasks to the team lead, project manager, or client program manager as required.
  • This position requires travel between 50 to 75 percent of the month within the contiguous United States and US territories to support program needs. This may include mission deployments over 10-days with back-to-back travel to another missions.
  • This position requires the safe operation of a truck and 5th wheel trailer.
  • Following MDDU guidance documents, federal travel regulations, and Federal Acquisition Regulations.
  • Maintain administrative proficiency in preparing accurate and timely travel and procurement expense reports.

REQUIREMENTS:
  • Experience in chemical, biological, radiological and/or nuclear CBRN detection with emphasis on R/N detection.
  • 5 years' experience in radiation detection training and supporting detection operations at special events or during steady state operations where detection is regularly Event support can also include but not limited to equipment demonstrations, training, and exercises at Department of Homeland Security Special Event Assessment Rated SEAR Events or National Security Special Events NSSE. Biological and/or chemical detection experience is encouraged but not required.
  • Knowledgeable in using the following types of representative R/N detection equipment:

    • Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic examples may include: D-tect Systems Mini Rad-D, Thermo RadEye, FLIR IdentiFINDER R300 nanoRaider, and Kromek D3S;
    • Human Portable Radiation Detection Backpacks examples may include: Thermo PackEye, and Bubble Technology Industries FlexSpec;
    • Radiological Isotope Identification Devices RIIDs High-Res/Low-Res examples may include: FLIR IdentiFINDER R400 and ORTEC Detective DX;
    • Mobile Radiation Detection System such as Radiation Solutions Inc. RSI-701;

  • Knowledge of safely using and handling of radioactive sources.
  • Knowledge of using auxiliary equipment such as radios
  • Able to perform minor maintenance/upkeep to include battery replacement or adjusting settings, as well as able to complete multi-step troubleshooting efforts that may require interactions with vendor.
  • Ability to obtain and maintain a SECRET level national security clearance and DHS Suitability.
  • Able to lift and carry up to 50 pounds of equipment.
  • Able to drive a truck and 5th wheel trailer total rig length is 45'.
  • Excellent verbal and communications skills to include completing daily situation reports, after-action reports, monthly reports.
  • Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint.
  • Must have valid driver's license

DESIRED EXPERIENCE:
  • Prior training per 49 CFR 172.704 HAZMAT Training is highly desired, but not required for initial hire
  • Biological and/or chemical detection experience is highly desired, but not required for initial hire.
  • Radiation Worker training and experience working with radioactive materials.
  • Experience driving a dually pick-up truck with fifth wheel trailer desired, but not required for initial hire.
  • Prior experience with DHS CWMD Fleet requirements desired, but not required for initial hire.

LOCATION: This is a full-time position in Herndon, VA, USA dependent on contract award
#OPT
SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position.
Benefits MELE Offers
• Employer-paid employee Medical, Dental and Vision Care.
• Low-Cost Family Health Care offered.
• Federal Holidays and three (3) weeks' vacation
• 401(k) with Employer Match
• Cross-training opportunities
About MELE Associates, Inc.
With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity.
MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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