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Email Chat Support Jobs in Washington (NOW HIRING)

A&T Systems

Service Desk Technician

MD · On-site

Primary Responsibilities Customer Support & Incident Management * Serve as the primary point of contact for end users seeking technical assistance via phone, email, chat, and the ServiceNow ITSM ...

ClearanceJobs

Service Desk Lead Jobs

Quantico, VA · On-site

... t operations and act as the first point of contact for IT issues via Remedy, phone, email, chat, and walk-ins. * Provide account, mobile device, laptop, VoIP, and conferencing system support.

New

WilmerHale

Deskside Support Specialist

Washington, DC · On-site

$73K - $91K/yr

Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity * Configure, deploy, and support laptops, desktops ...

WilmerHale

Deskside Support Specialist

Washington, DC · On-site

$73K - $91K/yr

Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity * Configure, deploy, and support laptops, desktops ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Interacting with customers (and potentially internal users) via phone, email, chat, or video conferencing to understand and resolve their issues. • Guidance & Support: Providing step-by-step ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users through troubleshooting steps and solutions, often using remote support tools. • System ...

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Showing results 21-40

All JobsEmail Chat Support JobsEmail Chat Support Jobs in Washington

Email Chat Support information

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Washington?

The most popular types of Email Chat Support jobs in Washington are:

What are popular job titles related to Email Chat Support jobs in Washington?

For Email Chat Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Washington look for?

The top searched job categories for Email Chat Support jobs in Washington are:

What cities in Washington are hiring for Email Chat Support jobs?

Cities in Washington with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Help Desk Specialist II Lead (CRS)

Computer World Services

Washington, DC

$69K - $81K/yr

Full-time

Re-posted 27 days ago

Job description

Job Description
The Help Desk Specialist II - Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations. This role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. The Help Desk Specialist II - Lead provides concierge-level customer service, advanced troubleshooting, and acts as a rapid response resource during high-priority incidents or outages. This role also supports reporting, quality assurance, and continuous improvement of help desk processes.
Key Tasks & Responsibilities
  • Technical Expertise & Escalation
  • Provide advanced troubleshooting for complex hardware, software, A/V, Windows OS, M365, email, printing, connectivity, and business applications.
  • Serve as the primary escalation point for technicians and embedded support staff.
  • Perform root-cause analysis and coordinate with additional groups as needed.
  • Lead rapid response efforts during work stoppage events, performing triage, implementing workarounds, and directing staff assignments.
  • Team Leadership & Operational Oversight
  • Coordinate daily Help Desk operations, including queue monitoring, ticket assignment, and prioritization.
  • Ensure proper coverage during core hours by managing schedules, absences, and backup support assignments.
  • Mentor, coach, and train Help Desk Specialist I and II staff to improve technical proficiency and first-contact resolution rates.
  • Oversee onboarding and continuous training for new help desk personnel.
  • Provide feedback to management on staff performance, workload, and operational trends.
  • Customer Service & User Engagement
  • Deliver concierge-style support for escalated incidents and requests, ensuring comprehensive follow-through across approvals, licensing, onboarding, and department interactions.
  • Respond via multiple channels-phone, email, chat/IM, remote tools, Teams/Zoom, walk-ins, and onsite visits within offices.
  • Maintain high customer satisfaction by communicating professionally, setting clear expectations, and providing proactive follow-up.
  • Incident Management, Documentation & Quality Assurance
  • Ensure tickets are accurately documented, categorized, updated, and resolved within SLA timeframes.
  • Conduct quality reviews of tickets created by team members, ensuring clarity, completeness, and adherence to policy.
  • Escalate system defects or suspected bugs through the Service Disruption Reporting process.
  • Monitor the ticket queue to ensure timely response and resolution across all channels.
  • Reporting, Metrics & Continuous Improvement
  • Prepare, review, and contribute to daily and weekly metrics reports, including trends, aging incidents, and service quality indicators.
  • Analyze recurring issues and recommend process improvements, knowledge base updates, and training needs.
  • Assist with developing or enhancing help desk procedures, scripts, workflows, and documentation.
Embedded Support Responsibilities
  • Provide onsite coverage within divisions, ensuring immediate support during core hours.
  • Monitor email, chat, and mobile device notifications while away from the desk.
  • Respond to dynamically assigned priorities as staff self-determined urgency levels.
  • Support conference room A/V equipment and other technologies.
Education & Experience
  • Minimum General Experience
  • Minimum of four to five (4-5) years in customer service or technical support operations
  • Minimum Education
  • High School Diploma
Certifications
  • ITIL certification v4 preferred.
Security Clearance
  • Ability to obtain Public Trust clearance.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
  • Onsite at customer location
$69,000 - $81,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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