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Director Customer Support Jobs in Washington (NOW HIRING)

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working ...

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All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Washington

Director Customer Support information

See Washington salary details

$44.2K

$139.7K

$222.6K

How much do director customer support jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director customer support in Washington is $139,692.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,600.00 and $167,100.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What are the most commonly searched types of Customer Support jobs in Washington?

The most popular types of Customer Support jobs in Washington are:

What are popular job titles related to Director Customer Support jobs in Washington?

For Director Customer Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Director Customer Support jobs in Washington look for?

The top searched job categories for Director Customer Support jobs in Washington are:

What cities in Washington are hiring for Director Customer Support jobs?

Cities in Washington with the most Director Customer Support job openings:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $139,692 per year, or $67.2 per hour.

Customer Support Supervisor

Tropical Foods

Upper Marlboro, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

The Customer Success Supervisor ensures our customers not only receive exceptional service but also grow with Truly Good Foods. This role focuses on maximizing customer lifetime value through proactive relationship management, issue resolution, and process improvements that enhance the customer experience. The Supervisor leads their customer success team to deliver exceptional support, foster loyalty, and identify growth opportunities with existing accounts.
Key Responsibilities
 
Customer Relationship Management & Growth
Serve as the escalation point for complex customer issues, ensuring timely resolution and identifying root causes to prevent recurrence.
Build strategic relationships with assigned accounts to increase engagement, retention, and upsell/cross-sell opportunities.
Monitor customer health metrics and proactively address risks to satisfaction and retention.
Partner with sales leadership to identify expansion opportunities within existing accounts.
Team Leadership & Development
Lead, coach, and mentor customer success specialists to exceed service, retention, and growth KPIs.
Conduct quarterly performance reviews and provide ongoing feedback.
Oversee onboarding and continuous training to develop team expertise in products, services, and customer growth strategies.
Operational Excellence
Analyze team performance data, customer feedback, and process efficiency to implement continuous improvements.
Ensure accurate and timely order processing, invoicing, and credit resolution.
Collaborate cross-functionally with supply chain, finance and marketing to ensure seamless customer experiences.
Customer Experience Optimization
Develop and maintain customer playbooks and order guides.
Create processes that anticipate customer needs and deliver added value at every interaction.
Leverage CRM automation to deliver personalized follow-ups, re-engagement campaigns, and other key touchpoints.
Scope of Responsibility
This job will have periodic access to confidential data including wages and salaries, financial
statements, customer quotes, product costs, and company plans, designs, and/or programs.
Directly supervises houly employees. Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training
employees; planning, assigning, and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems.
This job follows standard practices and procedures and is expected to accomplish work assignments
with a limited amount of supervision.
Knowledge and Skill Requirements
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Ability to read
and understand English.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
Computer Skills: To perform this job successfully, an individual should have a knowledge of
Microsoft Office Suite and CRM systems.
Education and Experience
High school diploma or general education degree (GED); or four to five years related experience
and/or training; or equivalent combination of education and experience.
Three plus years of supervisory experience.
Physical Demands
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by
this job include close vision. While performing the duties of this job, the employee is regularly required
to sit; use hands to feel; reach with hands and arms and talk or hear. The employee is occasionally
required to stand and walk.
Work Environment
Work is performed in an office environment and disruptions occur infrequently.
The noise level in the work environment is usually moderate.
Travel Required
Once a year to attend the National Sales and Marketing Meeting. Travel by air or land
Affordable healthcare (medical/dental/vision)
Opportunity to participate in the Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
Short Term Disability Insurance paid by the company
Basic life Insurance equals to your annual salary paid by the company
Employee Assistance Program - paid by the company
Long Term Disability Insurance
The opportunity to purchase additional voluntary insurance coverage for:
Life Insurance
Accident
Whole Life
Prepaid Legal
PTO (Paid Time Off)
9 Paid Holidays per year
401-k Plan (eligible after 6 months of employment)

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