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Part Time Customer Support Jobs in Washington (NOW HIRING)

The Women's Center

Client Support Specialist

Vienna, VA · On-site

$22 - $23/hr

... a part-time Client Support Specialist. The position schedule is 20-25 hours per week, Monday ... Possess outstanding customer service skills. Qualifications: * Two years of medical reception ...

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Part Time Customer Support information

What is a part time customer support?

A Part Time Customer Support job involves assisting customers with their inquiries, concerns, or issues regarding a company's products or services, usually via phone, email, or chat. The role is performed for fewer hours per week than a full-time position, offering flexibility for students, parents, or those seeking supplemental income. Responsibilities typically include answering questions, processing orders or returns, resolving complaints, and providing information about products or services. Strong communication skills, patience, and problem-solving abilities are important for success in this role. Schedules may vary and can include evenings or weekends depending on employer needs.

What are the key skills and qualifications needed to thrive as a part time customer support representative?

To thrive as a Part Time Customer Support representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and adaptability are standout soft skills in this role. These skills and qualities ensure customers receive timely, effective assistance, which is crucial for maintaining satisfaction and loyalty.

What are some common challenges faced by part time customer support representatives, and how can they be addressed?

Part-time customer support representatives often encounter challenges such as quickly adapting to varying shift schedules, staying updated on product or policy changes, and managing high volumes of customer inquiries within limited hours. To address these, it's important to maintain clear communication with supervisors, proactively review any internal updates between shifts, and utilize available training resources. Collaborating with full-time team members and leveraging knowledge bases can also help ensure consistent and efficient support for customers.

What is the difference between Part Time Customer Support vs Part Time Sales Associate?

AspectPart Time Customer SupportPart Time Sales Associate
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; sales skills
Work EnvironmentCall centers, retail, online supportRetail stores, malls, online retail
Employer & Industry UsageCustomer service departments across various industriesRetail and merchandise stores
Common Search & Comparison IntentCustomer support roles, support job differencesSales roles, retail jobs comparison

Part Time Customer Support focuses on assisting customers with inquiries, troubleshooting, and providing service, often in call centers or online platforms. In contrast, Part Time Sales Associate emphasizes selling products, engaging customers in retail environments, and meeting sales targets. While both roles require strong communication skills, customer support centers on service, whereas sales associates focus on sales performance.

What are the most commonly searched types of Customer Support jobs in Washington?

The most popular types of Customer Support jobs in Washington are:

Part Time Customer Support jobs near you
Infographic showing various Part Time Customer Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Administrative and Customer Support Specialist (Part-Time/On-Call)

Washington, DC

BETAH Associates
Business Management Consulting • 11 - 50 employees
Learn more about BETAH Associatesexternal

Part-time

Re-posted 5 days ago

Job description

The Administrative and Customer Support Specialist provides on-call, part-time support to Treasury Department offices to ensure continuity of operations during times of staff absences. This hybrid position combines administrative, customer service, and logistical responsibilities to support executive-level staff and internal/external stakeholders. The ideal candidate will demonstrate professionalism, discretion, and exceptional organizational and communication skills, ensuring consistent and high-quality support across both customer-facing and administrative functions.

This is an on-call, as needed role, requiring a flexible schedule and availability to report on-site to Treasury headquarters in Washington, DC. This role provides backup coverage for both planned absences as well as unplanned absences, sometimes with short notice. Essential Duties and Responsibilities: Customer Service and Operations Support: Serve as point of contact for incoming service requests via email, phone, and in-person interactions.

Coordinate and process customer service requests, ensuring accurate documentation and timely resolution. Manage and update electronic databases to track service requests and workflow. Collaborate with internal service providers to deliver customer support solutions efficiently.

Maintain the Customer Support inbox and phone line, providing timely and professional responses. Develop and maintain tracking tools, spreadsheets, and reports to support service metrics and workflow efficiency Administrative and Executive Support: Provide administrative support to senior-level officials, including scheduling, meeting logistics, and correspondence. Manage and update executive calendars; schedule, confirm, and adjust meetings as needed.

Greet and assist Treasury visitors and ensure proper meeting coordination and documentation. Prepare and distribute meeting materials, including agendas, briefing documents, and follow-up action items. Take notes during meetings, track deliverables, and follow up on outstanding tasks.

Handle document delivery and pickup between Treasury offices, ensuring confidentiality and accuracy. Communicate regularly with management to provide updates on project and administrative support activities. Supervisory Controls Follow clear, detailed instructions and use discretion and initiative to manage day-to-day tasks independently.

Refer unusual or complex situations to the supervisor while providing regular updates on customer support activities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill, and/or ability required.

General Skills Strong customer service orientation and ability to resolve issues effectively. Excellent communication and interpersonal skills. Proactive, solution-oriented approach to customer support.

Detail-oriented with strong organizational and time management abilities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to manage multiple tasks simultaneously in a fast-paced environment.

Strong problem-solving skills and ability to work collaboratively with team members and clients. Education and/or Experience AA Degree plus 3 years customer service experience OR High School Diploma plus 5 years of customer service experience. Proficiency in Microsoft Suite Knowledge of government operations or familiarity with federal agency environments is a plus.

Physical Demands The employee must be able to exert up to twenty pounds of force occasionally to lift, carry, push, pull, or otherwise move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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