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Saas Customer Support Remote Jobs (NOW HIRING)

REsimplifi, Inc.

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Customer Support Specialist

Salt Lake City, UT · Remote

$50K - $70K/yr

Remote | Full-time | Phone-Based Customer Support Preferred hours: 10:00 a.m.-6:00 p.m. ET or 11:00 ... software or SaaS * Strong phone communication skills and comfortable answering customer calls ...

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

... skills in SaaS Customer Success, and ongoing support through mentoring and development ... Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting ...

MedScout

Customer Support & Enablement Specialist

$18.50 - $24.75/hr

You've supported B2B SaaS customers directly: 1-3 years in customer support, support ops, or ... Remote-first culture with quarterly onsites - we stay in nice hotels and eat well * Generous budget ...

Alt Legal

Customer Success Manager

The Company Alt Legal is a fast-growing SaaS-based legal technology company based in New York ... You will work closely with the Customer Support and Product teams to make sure your customers ...

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Saas Customer Support Remote information

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How much do saas customer support remote jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for saas customer support remote in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a SaaS customer support remote?

A SaaS Customer Support Remote position involves assisting customers with software-as-a-service (SaaS) products from a remote location, typically from home. The main responsibilities include responding to customer inquiries, troubleshooting technical issues, guiding users through product features, and ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with online support tools. Working remotely allows support agents to provide help across different time zones and regions, making the service accessible and efficient for global customers.

What are the key skills and qualifications needed to thrive as a SaaS customer support representative?

To thrive as a SaaS Customer Support Representative, you need strong problem-solving abilities, product knowledge, and experience with customer service, often supported by a background in technology or related fields. Familiarity with ticketing systems like Zendesk, live chat tools, and CRM platforms is typically required. Excellent communication, patience, and the ability to adapt quickly to evolving software updates distinguish top performers in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and supporting product adoption in a remote, fast-paced environment.

What are some typical challenges faced by remote SaaS customer support representatives, and how can they be addressed?

Remote SaaS customer support representatives often face challenges such as managing time zones, maintaining clear communication, and staying updated with rapidly evolving product features. To overcome these, it's important to develop strong written communication skills, utilize collaboration tools effectively, and participate in regular training sessions provided by the company. Proactively engaging with team members through virtual meetings and staying connected with product updates can also help ensure smooth and efficient customer support.

What is the difference between Saas Customer Support Remote vs Technical Support Specialist?

AspectSaas Customer Support RemoteTechnical Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, IT or software knowledge
Work EnvironmentRemote, customer-facingRemote or on-site, technical troubleshooting
Industry UsageSoftware-as-a-Service companies, customer support teamsIT firms, software companies, hardware providers
Search & Comparison IntentUnderstanding support roles in SaaSTechnical troubleshooting skills

While both roles involve remote work and technical knowledge, Saas Customer Support Remote focuses on assisting SaaS clients with product issues, whereas Technical Support Specialists handle more technical troubleshooting, often requiring certifications and deeper technical expertise.

More about Saas Customer Support Remote jobs

What cities are hiring for Saas Customer Support Remote jobs?

Cities with the most Saas Customer Support Remote job openings:

What are the most commonly searched types of Saas Customer Support jobs?

The most popular types of Saas Customer Support jobs are:

What states have the most Saas Customer Support Remote jobs?

States with the most job openings for Saas Customer Support Remote jobs include:

What job categories do people searching Saas Customer Support Remote jobs look for?

The top searched job categories for Saas Customer Support Remote jobs are:

Saas Customer Support Remote jobs near you
Infographic showing various Saas Customer Support Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Patient Account Specialist- Customer Support-Remote

Upstream Rehabilitation

Remote

$15 - $16/hr

Full-time, Part-time, Per diem

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 hours ago

Upstream Rehabilitation rating

6.3

Company rating: 6.3 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

670th of 898 rated healthcare providers

Job description

Upstream Rehabilitation is looking for a Remote Patient Account Specialist to join our team
Patient Account Specialist
Location Type: Remote (Must Reside in the United States)
Must be able to work the following shifts:
  • 9:30 AM - 6:00 PM EST

Build Your Career with Us!
Upstream Rehabilitation is the country's largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.
We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.
The Role:
We're looking for a passionate and energetic Patient Account Specialist who uses active listening skills to provide a safe and courteous experience for patients. In this role, you will assist patients with billing, insurance and other inquiries while demonstrating behaviors that reflect Upstream Rehabilitation's mission, vision and values.
What You'll Do:
  • Patient Support:
    • Answer inbound patient calls in a high-volume call center environment, providing assistance billing questions.
    • Escalate unresolved issues to the Accounts Receivable (AR) team.
    • Process payments and set up payment plans.
    • Communicate effectively to resolve billing concerns.
    • Build rapport by being courteous and friendly.
    • Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light.
    • Refer complex or difficult calls/situations to the team lead or manager.
  • Other duties and projects as assigned.

Who You Are:
  • High School diploma or equivalent experience.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism
  • Exceptional communication skills, including oral, written and presentations abilities.
  • Strong active Listening, attention to detail, and capacity to multitask effectively.
  • Proven ability to identify and resolve problems in a timely manner.
  • Self-motivated with the ability to stay on task and participate in routine check-ins.
  • Must have a quiet, distraction-free workspace that meets HIPAA compliant standards.
  • Proficiency in Microsoft Office Suite or similar software applications.

Nice to Haves:
  • High-volume call center experience and/or medical billing experience.
  • Healthcare industry experience.

Why You'll Love Working Here
  • The chance to directly shape our organization's growth by hiring the talent that drives our mission.
  • Opportunities to stretch your skills-whether you're building pipelines, designing sourcing strategies, or advising leadership.
  • A collaborative team environment where your ideas are valued.
  • Competitive compensation, comprehensive benefits, and ongoing professional development.

Benefit Offerings:
  • Annual paid Charity Day to give back to a cause meaningful to you
  • 100% employer paid medical health insurance premium option available
  • Dental and Vision insurance
  • 401(k) with company match
  • Generous PTO and paid holidays
  • Supportive team and leadership invested in your success

A Better Place to Build Your Career
Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities.
Our corporate teams are critical to Upstream's success-and to the culture that makes this a great place to work. You'll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.
Salary Range: $15/hour - $16/hour
Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic
Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process.
Follow @Lifeatupstream on Instagram and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.
CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
#LI-Remote
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

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