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Saas Customer Support Remote Jobs (NOW HIRING)

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...

DealerBuilt

Customer Support Specialist

$18.50 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... Perform remote troubleshooting through diagnostic techniques and pertinent questions * Troubleshoot ...

DealerBuilt

Customer Support Specialist

Houston, TX · On-site +1

$16.25 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... Perform remote troubleshooting through diagnostic techniques and pertinent questions * Troubleshoot ...

Zinier

Customer Support Associate

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...

Sprocket Security

Customer Support Specialist

Madison, WI · On-site +1

$18.25 - $24.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Madison Office Preferable or Remote within USA Company Mission - Our mission is to help secure as ... SaaS or security company. * Track record owning a support queue and hitting response and resolution ...

REsimplifi, Inc.

Be Seen First

Customer Support Specialist

Albuquerque, NM · Remote

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote | Full-time | Phone-Based Customer Support Preferred hours: 10:00 a.m.-6:00 p.m. ET or 11:00 ... software or SaaS * Strong phone communication skills and comfortable answering customer calls ...

REsimplifi, Inc.

Be Seen First

Customer Support Specialist

Kansas City, MO · Remote

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote | Full-time | Phone-Based Customer Support Preferred hours: 10:00 a.m.-6:00 p.m. ET or 11:00 ... software or SaaS * Strong phone communication skills and comfortable answering customer calls ...

REsimplifi, Inc.

Be Seen First

Customer Support Specialist

Salt Lake City, UT · Remote

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote | Full-time | Phone-Based Customer Support Preferred hours: 10:00 a.m.-6:00 p.m. ET or 11:00 ... software or SaaS * Strong phone communication skills and comfortable answering customer calls ...

Alt Legal

Customer Success Manager

  • Medical

  • PTO

The Company Alt Legal is a fast-growing SaaS-based legal technology company based in New York ... You will work closely with the Customer Support and Product teams to make sure your customers ...

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Saas Customer Support Remote information

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$10

$23

$57

How much do saas customer support remote jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for saas customer support remote in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a SaaS customer support remote?

A SaaS Customer Support Remote position involves assisting customers with software-as-a-service (SaaS) products from a remote location, typically from home. The main responsibilities include responding to customer inquiries, troubleshooting technical issues, guiding users through product features, and ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with online support tools. Working remotely allows support agents to provide help across different time zones and regions, making the service accessible and efficient for global customers.

What are the key skills and qualifications needed to thrive as a SaaS customer support representative?

To thrive as a SaaS Customer Support Representative, you need strong problem-solving abilities, product knowledge, and experience with customer service, often supported by a background in technology or related fields. Familiarity with ticketing systems like Zendesk, live chat tools, and CRM platforms is typically required. Excellent communication, patience, and the ability to adapt quickly to evolving software updates distinguish top performers in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and supporting product adoption in a remote, fast-paced environment.

What are some typical challenges faced by remote SaaS customer support representatives, and how can they be addressed?

Remote SaaS customer support representatives often face challenges such as managing time zones, maintaining clear communication, and staying updated with rapidly evolving product features. To overcome these, it's important to develop strong written communication skills, utilize collaboration tools effectively, and participate in regular training sessions provided by the company. Proactively engaging with team members through virtual meetings and staying connected with product updates can also help ensure smooth and efficient customer support.

What is the difference between Saas Customer Support Remote vs Technical Support Specialist?

AspectSaas Customer Support RemoteTechnical Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, IT or software knowledge
Work EnvironmentRemote, customer-facingRemote or on-site, technical troubleshooting
Industry UsageSoftware-as-a-Service companies, customer support teamsIT firms, software companies, hardware providers
Search & Comparison IntentUnderstanding support roles in SaaSTechnical troubleshooting skills

While both roles involve remote work and technical knowledge, Saas Customer Support Remote focuses on assisting SaaS clients with product issues, whereas Technical Support Specialists handle more technical troubleshooting, often requiring certifications and deeper technical expertise.

More about Saas Customer Support Remote jobs

What cities are hiring for Saas Customer Support Remote jobs?

Cities with the most Saas Customer Support Remote job openings:

What are the most commonly searched types of Saas Customer Support jobs?

The most popular types of Saas Customer Support jobs are:

What states have the most Saas Customer Support Remote jobs?

States with the most job openings for Saas Customer Support Remote jobs include:

What job categories do people searching Saas Customer Support Remote jobs look for?

The top searched job categories for Saas Customer Support Remote jobs are:

Saas Customer Support Remote jobs near you
Infographic showing various Saas Customer Support Remote job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Technical Support SaaS Representative

Cellebrite

Tysons, VA • On-site, Remote

Full-time

Posted 18 days ago

Job description

Description
About Cellebrite:
Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.
To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview:
Cellebrite is looking for a Technical Customer Support representative for Remote work residing in the Mountain or Pacific time zone(s). This candidate will have technical customer support background and experience in supporting consumers of SaaS Solutions.
• Support to resolve technical issues on Cellebrite SaaS based solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management
• High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting to issue resolution
• Cooperate and communicate closely with internal teams within Cellebrite.
• Adhere and assure compliance with established SLA & KPI.
Requirements:
• A Must
o At least 2 years' hands on experience with Windows Workstation providing SaaS Browser based Application Support
o Excellent problem-solving skills and follow-through in both one-on-one and group situations.
o Outstanding Soft Skills, communication on both written and verbal
o Proven customer experience with technical orientation
o Fast and Agile learning skills as our technology evolves constantly and quickly
o Responsible personality to handle support cases from open to close.
o Ability to be agile and multitask successfully under fast paced conditions.
• An advantage:
o Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot)
o Knowledge / Certifications - CompTIA A+, Network+
o Proven experience in SaaS environments - focusing on Supporting end user functionality
o Knowledge of mobile phone OS (iOS, Android...)
Skills & Qualities
o Passionate about support and helping customers, Take the lead attitude, and strive to solve problems for others.
o Great communication skills (oral and written)
o Hold yourself accountable, High level of responsibility
o Ability to work both in a team environment and individually.
o Coordination skills in Project, Monday Board, Salesforce
Languages & Other Requirements
o Native English Spoken and Written
o Spanish and / or Portuguese would be Highly beneficial. n empty job that is used for creating requisitions 'from scratch'

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