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Saas Customer Support Remote Jobs in Minnesota (NOW HIRING)

Resmed

Customer Support Associate II

Bloomington, MN · Remote

$17.50 - $24/hr

Customer Clinical Support Analyst Home Health & Hospice Clinical Software Support Location ... Remote Work Shift: 11am - 8pm EST ****This position is a remote position AND requires home health ...

Cirrus Aircraft

Vice President-Customer Support

Duluth, MN · On-site +1

$204K - $258K/yr

The Vice President-Customer Support is an executive leader with full P&L responsibility ... Experience in leading a geographically diverse and remote work force. * Demonstrated experience in ...

Cirrus Aircraft

Vice President-Customer Support

Duluth, MN · On-site +1

$137K - $176K/yr

This role defines and executes customer support strategy across ownership programs, mobile ... Experience in leading a geographically diverse and remote work force. * Demonstrated experience in ...

HB Travels

Member Support Specialist - Remote

Mankato, MN · Remote

$30K - $70K/yr

Customer-focused attitude * Strong listening abilities * Organized and detail-oriented ... Remote Environment: Provide member support remotely * Flexible Scheduling: Manage your availability ...

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Saas Customer Support Remote information

What is a SaaS customer support remote?

A SaaS Customer Support Remote position involves assisting customers with software-as-a-service (SaaS) products from a remote location, typically from home. The main responsibilities include responding to customer inquiries, troubleshooting technical issues, guiding users through product features, and ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with online support tools. Working remotely allows support agents to provide help across different time zones and regions, making the service accessible and efficient for global customers.

What are the key skills and qualifications needed to thrive as a SaaS customer support representative?

To thrive as a SaaS Customer Support Representative, you need strong problem-solving abilities, product knowledge, and experience with customer service, often supported by a background in technology or related fields. Familiarity with ticketing systems like Zendesk, live chat tools, and CRM platforms is typically required. Excellent communication, patience, and the ability to adapt quickly to evolving software updates distinguish top performers in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and supporting product adoption in a remote, fast-paced environment.

What are some typical challenges faced by remote SaaS customer support representatives, and how can they be addressed?

Remote SaaS customer support representatives often face challenges such as managing time zones, maintaining clear communication, and staying updated with rapidly evolving product features. To overcome these, it's important to develop strong written communication skills, utilize collaboration tools effectively, and participate in regular training sessions provided by the company. Proactively engaging with team members through virtual meetings and staying connected with product updates can also help ensure smooth and efficient customer support.

What is the difference between Saas Customer Support Remote vs Technical Support Specialist?

AspectSaas Customer Support RemoteTechnical Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, IT or software knowledge
Work EnvironmentRemote, customer-facingRemote or on-site, technical troubleshooting
Industry UsageSoftware-as-a-Service companies, customer support teamsIT firms, software companies, hardware providers
Search & Comparison IntentUnderstanding support roles in SaaSTechnical troubleshooting skills

While both roles involve remote work and technical knowledge, Saas Customer Support Remote focuses on assisting SaaS clients with product issues, whereas Technical Support Specialists handle more technical troubleshooting, often requiring certifications and deeper technical expertise.

What are popular job titles related to Saas Customer Support Remote jobs in Minnesota?

For Saas Customer Support Remote jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Saas Customer Support Remote jobs in Minnesota look for?

The top searched job categories for Saas Customer Support Remote jobs in Minnesota are:

Saas Customer Support Remote jobs near you
Infographic showing various Saas Customer Support Remote job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Support Specialist - 100% Remote!

Converge Technology Solutions

Saint Paul, MN • On-site, Remote

Full-time

Posted 5 days ago

Job description

Practice: Managed Services
Position Title: Customer Support Specialist
Position Location: Remote
Reports to: Team Lead Customer Support
Job Summary:
Responsible for the day-to-day support of Managed Services Clients. By leveraging customer service skills and understanding today's technologies and Electronic Health Record software, solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology. The work hours for this role are Monday thru Friday 11:30am CST - 8:00pm CST
FLSA Status:
Non-Exempt.
Essential Functions:
  • Provides first level support for inbound Interactions and requests from end users, staff and patients.
  • Maintain end-to-end responsibility for end users support needs providing timely, reliable, and courteous service.
  • Participate in and adhere to all standard operating procedures.
  • Assists with the development and improvement of work instructions, procedures, and documentation.
  • Exceptional Attendance is a must.
  • Mentor and assist with training new Customer Support Specialists.
  • Assists other Customer Support Specialists by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group. Conduct regular queue management to ensure adherence to standard operating procedures.
  • Maintain appropriate level of skills to handle incidents and requests in line with established service levels.
  • Provide feedback of intelligence gained through customer interactions.
  • Make or suggest updates to the Knowledge within the Knowledge Management databases.
  • Other duties as assigned.

Required Skills/Abilities/Competencies
  • Excellent verbal and written communication skills. Professionally respond to telephone calls, emails, chats, and voicemails for customer support.
  • Technical writing experience
  • Innovative, team-oriented problem solver.
  • Excellent interpersonal and customer service skills. Strong commitment to providing quality service.
  • Excellent organizational, time management and follow through skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Experience troubleshooting Microsoft Office.
  • Ethical and Critical Thinking.
  • Ability to type at least 25 words a minute.

Education and Experience:
  • High school diploma or equivalent.
  • 2 years' experience working in a customer service role preferred but not required.
  • Call Center experience preferred but not required.

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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