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Software Customer Support Jobs in Minnesota (NOW HIRING)

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

Use your technical skills to troubleshoot bugs, create test scenarios and investigate software ... Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs) * Work ...

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

Use your technical skills to troubleshoot bugs, create test scenarios and investigate software ... Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs) * Work ...

C4 Technical Services

Desktop Support Technician

Plymouth, MN · On-site

$21.25 - $27/hr

Customer Support Technician We are seeking a motivated and customer-focused individual to join our ... Diagnose and resolve hardware, software, and network connectivity problems. * Install, configure ...

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Showing results 1-20

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Minnesota

Software Customer Support information

See Minnesota salary details

$29.9K

$44.4K

$59.7K

How much do software customer support jobs pay per year?

As of Jul 18, 2026, the average yearly pay for software customer support in Minnesota is $44,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $47,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Minnesota? For Software Customer Support jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Minnesota look for? The top searched job categories for Software Customer Support jobs in Minnesota are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Minnesota as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,378 per year, or $21.3 per hour.
Customer Support Specialist

Customer Support Specialist

Renewal by Andersen

Albert Lea, MN • On-site

$16.75 - $22.50/hr

Full-time

Posted 12 days ago

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 140 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 95,047 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 93%

    93% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 92%

    92% say they get paid time off

    say they get paid time off

  • 91%

    91% say it is easy to take sick days

    say it is easy to take sick days

Featured by Renewal By Andersen, based on 140 Breakroom Quiz responses from their frontline employees

Job description

Job Details
Job Summary: The Concierge role will provide Signature Service by being a single point of contact for the homeowner. They will partner with the management team to provide customized level of communication with every homeowner. Duties/Responsibilities: * Build a concrete relationship with the homeowner * Control and manage timeline with homeowner * Work with the Production Manager to resolve any paperwork issues, change orders, on-hold jobs or jobs in progress * Conduct service assessment and warranty inquiries * Follow up with homeowner's post install * Send surveys and request reviews Required Skills/Abilities: * Excellent verbal and written communication skills. * Excellent interpersonal and customer service skills. * Proficient in Microsoft Office Suite or related software. * Excellent organizational skills and high attention to detail. * Basic understanding of clerical procedures and systems such as recordkeeping and filing. * Ability to work independently. Education and Experience: * Associates degree preferred; High school diploma required * 1-3 years of experience in customer service role preferred Physical Requirements: * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times.
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Customer Support Specialist
Albert Lea, MN

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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