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Software Customer Support Jobs in Minnesota (NOW HIRING)

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

Use your technical skills to troubleshoot bugs, create test scenarios and investigate software ... Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs) * Work ...

Granicus

Customer Support Representative

Saint Paul, MN

$16.25 - $22/hr

Use your technical skills to troubleshoot bugs, create test scenarios and investigate software ... Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs) * Work ...

MatrixCare

Customer Support Associate I

Bloomington, MN · On-site

$17.50 - $24/hr

Essential Duties and Responsibilities: • Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products • ...

MatrixCare

Customer Support Associate I

Bloomington, MN · On-site

$17.50 - $24/hr

Essential Duties and Responsibilities: • Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products • ...

Resmed

Customer Support Associate I

Bloomington, MN

$17.50 - $24/hr

Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products Utilize the Salesforce Service Console to log ...

Konik

Software Support Engineer

Minneapolis, MN

Provide advanced technical support for customers using complex software and hardware systems. * Troubleshoot software, hardware, networking, and system integration issues to minimize customer ...

Kahler Automation

Software Support Specialist

Fairmont, MN · On-site

$26 - $39/hr

Phone Support Supervisor Department: Service Location: 808 Timberlake Road, Fairmont, MN 56031 ... Primarily assists customers over the phone to remotely diagnose software related problems and guide ...

Kahler Automation

Software Support Specialist

Fairmont, MN · On-site

$26 - $40/hr

Phone Support Supervisor Department: Service Location: 808 Timberlake Road, Fairmont, MN 56031 ... Primarily assists customers over the phone to remotely diagnose software related problems and guide ...

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Showing results 1-20

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Minnesota

Software Customer Support information

See Minnesota salary details

$29.9K

$44.4K

$59.7K

How much do software customer support jobs pay per year?

As of Aug 28, 2026, the average yearly pay for software customer support in Minnesota is $44,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $47,500.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Minnesota?

For Software Customer Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Minnesota look for?

The top searched job categories for Software Customer Support jobs in Minnesota are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $44,378 per year, or $21.3 per hour.

Customer Support Specialist

Elucent Medical, Inc.

Eden Prairie, MN

$65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Job Title:
Customer Support Specialist

Department:
Sales

Reports to:
Customer Support Manager

Work Location:
In-Person

Pay Range:
$65,000.00
Position Type and Expected Hours of Work:
Full-Time, Monday-Friday, 40 hours/week

About Elucent Medical:
Elucent Medical is a medical device company focused on developing surgical navigation technologies, particularly for cancer surgery, to improve patient outcomes through precision and efficacy. The company's solutions are designed to transform traditional surgical instruments into "smart" tools, enhancing surgical precision and patient outcomes.
Job Summary:
The Customer Support Specialist plays a vital role in supporting customers and internal teams by monitoring active clinical cases and providing timely guidance of both clinical and technical assistance. This position is responsible for documenting all customer interactions, feedback, and complaints while demonstrating in-depth product knowledge, disease state knowledge, and strong technical troubleshooting skills.

In addition to providing exceptional service, the specialist will collaborate closely with sales and field teams to perform remote service tasks, including software updates and account support activities. This role is designed to strengthen commercial readiness by supporting clinical sales initiatives, developing clinical and technical expertise, and building the customer-facing skills.

Strong communication, self-initiative, and teamwork are key to success in this position. This is an exciting opportunity not only to join a successful and high-functioning team with a rapidly growing customer base, but also a starting point to enter into the med device space. Our Customer Support Specialists are a cornerstone within the organization.
Supervisory Responsibilities:
None.

Job Responsibilities:
Customers
• Identify and respond attentively and effectively to customer needs.
• Monitor and support active customer cases, being a first responder for all questions and communications to resolve technical, clinical, and general questions.
• Document all customer interactions, feedback, and complaints, ensuring compliance with internal quality processes and industry standards.
Sales
• Assist and support growth and expansion of customer base in a fast-scaling industry.
• Contribute to commercial readiness by developing product knowledge, clinical understanding, and customer-facing communication skills.
• Collaborate with field sales team to ensure a coordinating and informed customer experience through the transfer of key customer insights, history, and case details.

Services
• Maintain integrity of internal systems (including, but not limited to Salesforce, Slack, ERP system).
• Conduct system software updates.
• Additional responsibilities, as requested by leadership
Qualifications
Education and Experience:
• Customer Service experience required
• Bachelor’s degree (BA) highly preferred
• High level of troubleshooting experience preferred
• Medical Device/Industry experience preferred
• Startup, small business experience preferred
Required Skills/Abilities:
• Positive, constructive communication skills
• Ability to navigate CRM databases
• Comfort and speed in familiarizing oneself with new technologies and processes
• Ability to remain calm and professional in intense situations
• Strong commitment to satisfying customer needs
• Self-starter with experience in developing or improving processes
Physical Requirements / Work Conditions:
• This position operates in a professional office setting
• Standard business hours, Monday through Friday (support hours 6:00am - 7:00pm CST)
• Ability to lift up to 40 pounds
• Occasional travel required
Elucent Medical Benefits, Culture and Work Environment
At Elucent Medical, we prioritize our employees' well-being by providing comprehensive benefits including comprehensive health insurance, a generous retirement savings plan with company matching, flexible work arrangements, generous paid time off, and ongoing professional development opportunities, ensuring a fulfilling and balanced work life.
Fulltime Employees are provided:
• 401(k)
• 401(k) matching (4%)
• Dental insurance
• Health insurance
• Vision insurance
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Short Term Disability
• Long Term Disability
• Life Insurance
• Pet Insurance
• Employee Assistance Programs
Affirmative Action / EEO Statement
Elucent Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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