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Software Customer Support Jobs in Minnesota (NOW HIRING)

Gassen

Client Support Specialist

Eden Prairie, MN · On-site

$18.25 - $24.75/hr

Job Title Provide effective customer service to clients Provide administrative support to other ... Proficiency in Microsoft Office and familiarity with property management software are essential.

TEKsystems

FSM Support Specialist

Saint Paul, MN

$30 - $35/hr

Duties include: • Learn aspects of software systems utilized by APi Group, including end user use ... for other customer support teams • Collaborate with stakeholders to solution tickets and ...

Loffler

Client Support Specialist

Saint Louis Park, MN · On-site

$19.25 - $26/hr

This role serves as a key liaison between customers, sales representatives, and internal ... Manage large installation projects to support the sales, software, logistics and training needs of ...

TEKsystems

FSM Support Specialist

New Brighton, MN · Remote

$30 - $35/hr

Duties include: • Learn aspects of software systems utilized by the client, including end user ... for other customer support teams • Collaborate with stakeholders to solution tickets and ...

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Showing results 41-60

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Minnesota

Software Customer Support information

See Minnesota salary details

$29.9K

$44.4K

$59.7K

How much do software customer support jobs pay per year?

As of Aug 19, 2026, the average yearly pay for software customer support in Minnesota is $44,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $47,500.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Minnesota?

For Software Customer Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Minnesota look for?

The top searched job categories for Software Customer Support jobs in Minnesota are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $44,378 per year, or $21.3 per hour.

Client Support Specialist

Gassen HOA Management

Eden Prairie, MN • On-site

$18.25 - $24.75/hr

Other

Medical, Dental, Retirement, PTO

Posted 5 days ago

Job description

Overview Of the Position
  • Provide effective customer service to clients
  • Provide administrative support to other areas of the company
Role and Responsibilities
  • Customer Service Excellence:Handle inbound and outbound calls and emails with professionalism, ensuring client inquiries are addressed efficiently and effectively.
    Detail-Oriented Documentation: Accurately enter call notes into our database, maintaining meticulous records of client interactions.
    Support and Collaboration: Provide administrative support to our property managers through various tasks including document preparation, coordination of mailings, and database management.
    Flexibility and Adaptability: Willingly assist across different departments, adapting to the needs of the team and contributing to our collaborative environment.
    Professional Development: Participate in at least one association meeting monthly, embracing opportunities for growth and learning within the industry.
    Efficiency in High-Volume Settings: Manage large volumes of calls with composure, upholding our standard of service excellence.
Qualifications/Skills
  • Effective Communication: Strong verbal and written skills, with the ability to engage a diverse range of clients and team members.
    Organizational Prowess: Demonstrated skill in managing priorities and resources in a fast-paced environment.
    Technical Competency: Proficiency in Microsoft Office and familiarity with property management software are essential. Ability to type 25 WPM.
    Educational Background: High school diploma or equivalent, with fluency in English and intermediate math skills.
Education Requirements
  • High school diploma or equivalent, with fluency in English and intermediate math skills.
Preferred Skills
  • Previous experience in customer service is preferred but not required
Additional Notes
  • Comprehensive Benefits:We offer a benefits package including medical, dental, 401(k) with employer match, and Paid Time Off.
    Work-Life Balance: Our hybrid work model offers flexibility, allowing for a combination of office and remote work.
    Professional Growth: We provide clear pathways for advancement, valuing the development and progression of our team members.
    A Supportive Culture: Recognized as a Star Tribune Top Workplace for multiple years, we pride ourselves on fostering a welcoming and supportive work environment.
    This role is a unique opportunity for individuals looking to blend their customer service talents with administrative expertise within a supportive and dynamic team. If you are motivated by the prospect of contributing to our mission and advancing your career, we encourage you to apply.

In addition to offering a friendly, family-oriented culture, we also offer the following benefits:
• Medical
• Dental
• 401(k) plan with employer match
• Paid Time Off
• Relaxed dress code
• Convenient Eden Prairie location, near shopping and restaurants
We work hard and have fun too, and were recognized as a multi-year Star Tribune Top Workplace! We are selective about who we hire, so if you believe you have the background, experience and attitude to fit into our team, we'd love to hear from you!

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