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Saas Customer Support Remote Jobs (NOW HIRING)

REsimplifi, Inc.

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Customer Support Specialist

Salt Lake City, UT · Remote

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote | Full-time | Phone-Based Customer Support Preferred hours: 10:00 a.m.-6:00 p.m. ET or 11:00 ... software or SaaS * Strong phone communication skills and comfortable answering customer calls ...

Alt Legal

Customer Success Manager

  • Medical

  • PTO

The Company Alt Legal is a fast-growing SaaS-based legal technology company based in New York ... You will work closely with the Customer Support and Product teams to make sure your customers ...

ECP

Customer Support Representative (Remote)

Las Vegas, NV · Remote

$16.25 - $20.75/hr

ECP is a market-leading SaaS solution that enables senior living communities to better care for ... Role Overview As a Customer Support Representative at ECP, you serve as the first point of contact ...

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

ECP is a market-leading SaaS solution that enables senior living communities to better care for ... Role Overview As a Customer Support Representative at ECP, you serve as the first point of contact ...

ECP

Customer Support Representative (Remote)

Denver, CO · Remote

$17.50 - $22.50/hr

ECP is a market-leading SaaS solution that enables senior living communities to better care for ... Role Overview As a Customer Support Representative at ECP, you serve as the first point of contact ...

AxisCare

Customer Support Manager

Waco, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Support Location: Optional Remote / In-Office Preferred (Company Headquarters, Waco, TX) ... The ideal candidate possesses strong leadership abilities, experience within a SaaS environment, a ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Deerfield Beach, Florida, United States Job Openings Remote Customer Support Associate About the Job Remote Customer Support Associate About the Role: We are seeking ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate New Jersey, New Jersey, United States Job Openings Remote Customer Support Associate About the Job Remote Customer Support Associate About the Role: We are seeking a ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Gainesville, Florida, United States Job Openings Remote Customer Support Associate About the Job Remote Customer Support Associate We are seeking a motivated and ...

Kalibri Labs

Customer Support Manager

Washington, DC · Remote

$110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Comfortable learning and administering multiple SaaS tools on the fly, such as: * Ticketing systems ... Fully remote work, with a thriving company culture * Robust medical, dental, and vision plans ...

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

... skills in SaaS Customer Success, and ongoing support through mentoring and development ... Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Orlando, Florida, United States Job Openings Remote Customer Support Associate About the Job Remote Customer Support Associate About the Role: We are seeking a ...

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Saas Customer Support Remote information

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How much do saas customer support remote jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for saas customer support remote in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a SaaS customer support remote?

A SaaS Customer Support Remote position involves assisting customers with software-as-a-service (SaaS) products from a remote location, typically from home. The main responsibilities include responding to customer inquiries, troubleshooting technical issues, guiding users through product features, and ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with online support tools. Working remotely allows support agents to provide help across different time zones and regions, making the service accessible and efficient for global customers.

What are the key skills and qualifications needed to thrive as a SaaS customer support representative?

To thrive as a SaaS Customer Support Representative, you need strong problem-solving abilities, product knowledge, and experience with customer service, often supported by a background in technology or related fields. Familiarity with ticketing systems like Zendesk, live chat tools, and CRM platforms is typically required. Excellent communication, patience, and the ability to adapt quickly to evolving software updates distinguish top performers in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and supporting product adoption in a remote, fast-paced environment.

What is the difference between Saas Customer Support Remote vs Technical Support Specialist?

AspectSaas Customer Support RemoteTechnical Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, IT or software knowledge
Work EnvironmentRemote, customer-facingRemote or on-site, technical troubleshooting
Industry UsageSoftware-as-a-Service companies, customer support teamsIT firms, software companies, hardware providers
Search & Comparison IntentUnderstanding support roles in SaaSTechnical troubleshooting skills

While both roles involve remote work and technical knowledge, Saas Customer Support Remote focuses on assisting SaaS clients with product issues, whereas Technical Support Specialists handle more technical troubleshooting, often requiring certifications and deeper technical expertise.

What are some typical challenges faced by remote SaaS customer support representatives, and how can they be addressed?

Remote SaaS customer support representatives often face challenges such as managing time zones, maintaining clear communication, and staying updated with rapidly evolving product features. To overcome these, it's important to develop strong written communication skills, utilize collaboration tools effectively, and participate in regular training sessions provided by the company. Proactively engaging with team members through virtual meetings and staying connected with product updates can also help ensure smooth and efficient customer support.
More about Saas Customer Support Remote jobs

What cities are hiring for Saas Customer Support Remote jobs?

Cities with the most Saas Customer Support Remote job openings:

What are the most commonly searched types of Saas Customer Support jobs?

The most popular types of Saas Customer Support jobs are:

What states have the most Saas Customer Support Remote jobs?

States with the most job openings for Saas Customer Support Remote jobs include:

What job categories do people searching Saas Customer Support Remote jobs look for?

The top searched job categories for Saas Customer Support Remote jobs are:

Saas Customer Support Remote jobs near you
Infographic showing various Saas Customer Support Remote job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Customer Support Specialist

REsimplifi, Inc.

Salt Lake City, UT • Remote

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

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Job description

Remote | Full-time | Phone-Based Customer Support

Preferred hours: 10:00 a.m.–6:00 p.m. ET or 11:00 a.m.–7:00 p.m. ET

Submit a resume with your salary expectations, and a non-traditional cover letter. You will be joining a team that is fully remote and we value authenticity. For the cover letter, we encourage you to share something that matters to you outside of work like a hobby, a project, or cause.


About the Role
Resimplifi is looking for a confident, customer-focused Support Specialist to serve as the primary person answering incoming support calls for our Associate platform. Phone support is the central responsibility of this position. You will answer calls throughout your scheduled hours, speak directly with commercial real estate professionals, understand their questions, and guide them toward a resolution. You will also respond to chat and email requests, lead Zoom walkthroughs, and manage support tickets through resolution. The right candidate will enjoy working directly with customers and take ownership of the support experience from initial contact through resolution.

About the Platform

Associate is a commercial real estate platform used by thousands of brokers across the United

States. It supports essential brokerage workflows, including:

  • Creating and managing property listings
  • Searching public and internal listing databases
  • Exploring properties through interactive maps
  • Generating professional PDF reports
  • Marketing listings and sending automated alerts

Brokers rely on the platform every day to manage inventory, market properties, communicate with clients, and support active deals. Accuracy, reliability, and ease of use are central to th experience we provide.
What You’ll Do

  • Answer incoming customer support calls during scheduled hours
  • Respond to support requests through chat and email
  • Manage and prioritize support tickets through resolution
  • Guide users through platform questions and common workflows
  • Move conversations to Zoom when screen sharing would help
  • Troubleshoot common browser, account, and platform issues
  • Validate and document suspected bugs before escalating them
  • Track recurring questions, product feedback, and documentation gaps
  • Assist with onboarding sessions or webinars as needed

What We’re Looking For

  • 2+ years of customer support experience, preferably in software or SaaS
  • Strong phone communication skills and comfortable answering customer calls
  • throughout the workday
  • Patient, professional, and able to explain processes clearly
  • Comfortable leading Zoom and screen-sharing walkthroughs
  • Strong written communication and ticket documentation skills
  • Comfortable troubleshooting common browser and operating system issues
  • Organized, dependable, and able to manage multiple open requests
  • Sound judgment about when an issue should be escalated


Commercial real estate experience is helpful but not required. We care more about your ability to learn the platform, communicate confidently by phone, and provide a dependable customer experience.

Benefits Package

  • Salary $50k-$70k
    • Salary is based on prior experience and applicability to current role.
  • 401k with matching
    • Offered after 90 days of employment.
  • Health, dental, and vision
    • Offered after 30 days of employment.
  • PTO
    • 24 flexible days

Schedule and Location
This is a fully remote position with defined phone coverage hours. The person in this role must be consistently available to answer incoming calls throughout their scheduled shift. We are especially interested in candidates who can provide coverage during the later part of the Eastern Time workday. Candidates located in Pacific or Mountain time zones may be particularly well suited for the schedule.