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Customer Engagement Analyst Jobs (NOW HIRING)

Ampcus

Customer Engagement

Owings Mills, MD

Job Title: Customer Engagement Location(s): Owings Mills, MD This position is responsible for ... The incumbent may be required to assist with projects for upper management by providing analytical ...

DaVita, Inc.

Analyst, Practice Engagement

Denver, CO · On-site

$57K - $85K/yr

The Analyst, Practice Engagement , will be a part of the Partner Engagement lane on Clinical Transformation within DaVita Integrated Kidney Care (IKC). The Clinical Transformation team leads DaVita ...

DaVita

Analyst, Partner Engagement

Wilmington, MA · On-site

The Analyst, Engagement , will be a part of the Practice Engagement lane on Clinical Transformation within DaVita Integrated Kidney Care (IKC). The Clinical Transformation team leads DaVita in the ...

AfterQuery

Customer Engagement

San Francisco, CA

$140/hr

Our Customer Engagement team, you will work closely with our Strategic Projects team as an advocate ... Familiarity with customer success tooling (CRM/CS, net health scoring, usage analytics, etc.). * A ...

AfterQuery

Customer Engagement

San Francisco, CA · On-site

$140K - $160K/yr

Our Customer Engagement team, you will work closely with our Strategic Projects team as an advocate ... Familiarity with customer success tooling (CRM/CS, net health scoring, usage analytics, etc.). * A ...

Partner with PPHP

Partner Engagement Analyst- ACO

$70K - $90K/yr

Provide excellent customer service, resolving any customer complaints in a professional manner. * Analyze and regularly monitor partner performance data across various metrics like utilization rates ...

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Customer Engagement Analyst information

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$54.5K

$98.5K

$133.5K

How much do customer engagement analyst jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer engagement analyst in the United States is $98,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $132,000.00 per year, depending on experience, location, and employer.

What Does a Customer Engagement Analyst Do?

As a customer engagement analyst, your job is to convert marketing data into useful insights for your business. Your responsibilities include analyzing the information to gain a better understanding of the client, producing a report for other parts of the company, and providing advice for product development. The goal of your research is to acquire more information about the average consumer, help promote brand awareness, and employ a variety of techniques and approaches to gain a better understanding of the audience. The most important part of your duties is providing information that others can use, such as the best demographics for targeted advertisement.

What are the key skills and qualifications needed to thrive as a Customer Engagement Analyst, and why are they important?

To thrive as a Customer Engagement Analyst, you need strong analytical skills, a background in data analysis or marketing, and often a degree in business, marketing, or a related field. Proficiency with CRM platforms, data visualization tools like Tableau or Power BI, and experience with customer analytics software are commonly required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These skills ensure you can accurately interpret customer data, drive engagement strategies, and support business growth.

What is the difference between Customer Engagement Analyst vs Customer Service Representative?

AspectCustomer Engagement AnalystCustomer Service Representative
Primary FocusAnalyzing customer data to improve engagement strategiesAssisting customers with inquiries and resolving issues
Required SkillsData analysis, CRM tools, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice, data-driven settings, marketing teamsCall centers, retail, support centers
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, communication training

The Customer Engagement Analyst focuses on analyzing customer data to develop strategies that enhance engagement, while the Customer Service Representative primarily handles direct customer interactions and resolves issues. Both roles require strong communication skills, but the analyst role emphasizes data analysis and strategic planning, whereas the representative role centers on customer support and problem resolution.

What are the main challenges a Customer Engagement Analyst faces when working with cross-functional teams?

A Customer Engagement Analyst often collaborates with marketing, sales, product, and customer service teams to gather and interpret customer data. One common challenge is aligning priorities across departments, as each team may have different objectives and timelines. Effective communication and a clear understanding of each team's goals are crucial for success. Analysts must also be comfortable translating complex data insights into actionable recommendations that resonate with diverse stakeholders.

What is a Customer Engagement Analyst?

A Customer Engagement Analyst is a professional who collects, analyzes, and interprets data related to customer interactions and engagement with a company’s products or services. Their main goal is to understand customer behavior, identify trends, and recommend strategies to improve customer satisfaction, loyalty, and retention. They often work closely with marketing, sales, and customer service teams to optimize the overall customer experience. Customer Engagement Analysts use tools like CRM systems, analytics platforms, and customer feedback to drive business decisions.
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What cities are hiring for Customer Engagement Analyst jobs? Cities with the most Customer Engagement Analyst job openings:
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Customer Engagement Analyst jobs near you
Infographic showing various Customer Engagement Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 97% Full Time, 1% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $98,459 per year, or $47.3 per hour.
Customer Engagement Specialist

Customer Engagement Specialist

Valley Insurance Professionals

Phoenix, AZ • On-site

$60K/yr

Full-time

PTO

Posted 27 days ago

Job description

Valley Insurance Professionals with Allstate Insurance is growing! We are hiring for a Customer Engagement Specialist. A Customer Engagement Specialist is responsible for building and maintaining strong relationships with clients, enhancing customer experiences, and driving loyalty through proactive communication and engagement strategies.

Role Overview

You'll focus on fostering positive interactions with our customers. You'll ensure clients receive exceptional service, support, and timely responses to inquiries, which directly contribute to customer satisfaction, retention, and business growth. This role often involves managing customer service teams, analyzing engagement metrics, and implementing targeted communication strategies to improve overall customer experience.


Benefits

Annual Base Salary + Commission

Retention Bonus

Paid Time Off (PTO)


Responsibilities

Customer Interaction: Engage with customers through phone, email, in-person meetings, and digital platforms to address inquiries, resolve complaints, and provide product or service information.

Relationship Management: Build long-term trust by maintaining proactive, service-oriented relationships with clients, suppliers, and partners.

Campaigns and Communication: Develop and execute automated client engagement campaigns, loyalty programs, and personalized communication strategies.

Data Analysis: Monitor and analyze customer feedback, engagement metrics, and behavior to identify trends, recurring issues, and opportunities for improvement.

Collaboration: Work closely with sales, marketing, logistics, and operations teams to align engagement initiatives with business objectives and enhance service delivery.

Problem Resolution: Troubleshoot technical challenges, manage operational queries, and ensure timely resolution of customer complaints.


Requirements

License: Active P&C License

License: Active Life License

Experience: 2+ years in digital marketing, sales support, customer relationship management, or related fields.

Communication Skills: Strong verbal and written communication, active listening, and empathy to understand and address customer needs.

Technical Proficiency: Familiarity with CRM systems, engagement analytics tools, and digital communication platforms.

Problem-Solving: Ability to resolve issues efficiently while maintaining a positive customer experience.

Organizational Skills: Capable of managing multiple customer interactions, campaigns, and reporting tasks simultaneously.