ZipRecruiter

Log In

1

Discover Customer Service Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsDiscover Customer Service Jobs

Discover Customer Service information

See salary details

$9

$18

$26

How much do discover customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for discover customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Discover allow remote work?

Discover Customer Service roles may offer remote work options, depending on the position and company policies. Many customer service jobs at Discover can be performed remotely with the right communication tools and skills, such as proficiency in CRM software and a reliable internet connection.

Is Discover customer service good?

Discover customer service representatives are generally considered to be helpful and professional, with many employees reporting positive experiences. The company emphasizes training and customer satisfaction, and the role often requires strong communication skills and problem-solving abilities. Customer reviews and industry reports suggest that the quality of service can vary depending on individual interactions and specific circumstances.

What is the highest paying customer service?

Customer service roles with the highest pay typically include customer service managers, technical support managers, and specialized roles such as IT support or product support managers, often requiring advanced skills and certifications. Salaries can vary based on industry, experience, and location, with managerial and technical positions generally offering higher compensation than entry-level roles.

What are Discover Customer Service representatives?

Discover Customer Service representatives are professionals who assist customers with their credit card and banking needs through the Discover Financial Services company. They handle inquiries about accounts, transactions, payments, and resolve issues related to fraud, lost cards, or account information. These representatives often work via phone, email, or chat, ensuring customers receive prompt and accurate support. Their role is crucial in maintaining customer satisfaction and upholding Discover’s reputation for quality service.

Is Discover Financial Services a good place to work?

Discover Customer Service roles are generally considered stable with opportunities for advancement and skill development. Employees often cite a supportive work environment and comprehensive training, though experiences can vary by location and management. It is advisable to review specific office reviews and job requirements when considering employment.

What are the key skills and qualifications needed to thrive as a Discover Customer Service Representative, and why are they important?

To thrive as a Discover Customer Service Representative, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and knowledge of Discover's products and policies are typically required. Patience, active listening, and a positive attitude are essential soft skills for effectively addressing customer concerns and building rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What is the difference between Discover Customer Service vs Discover Customer Support?

AspectDiscover Customer ServiceDiscover Customer Support
Primary RoleHandling customer inquiries, resolving issues, providing product informationAssisting customers with technical problems, troubleshooting, and technical guidance
Required SkillsCommunication, problem-solving, product knowledgeTechnical knowledge, troubleshooting skills, patience
Work EnvironmentCall centers, online chat, email supportCall centers, remote technical support, online platforms
Common CertificationsCustomer service certifications, communication skillsTechnical certifications, product-specific training

Discover Customer Service focuses on general customer interactions and issue resolution, while Discover Customer Support emphasizes technical assistance and troubleshooting. Both roles require strong communication skills, but Customer Support often demands technical knowledge. Understanding these differences helps job seekers target the right position based on their skills and interests.

What are some common challenges faced by Discover Customer Service representatives, and how are they supported in overcoming them?

Discover Customer Service representatives often encounter challenges such as handling high call volumes, managing complex customer inquiries, and maintaining a positive attitude during difficult interactions. To support employees, Discover provides comprehensive training programs, ongoing coaching, and access to knowledgeable team leads. Representatives work in a collaborative environment where teamwork is encouraged, and resources such as knowledge bases and escalation procedures are readily available to help resolve customer issues efficiently.
More about Discover Customer Service jobs
What cities are hiring for Discover Customer Service jobs? Cities with the most Discover Customer Service job openings:
What states have the most Discover Customer Service jobs? States with the most job openings for Discover Customer Service jobs include:
What job categories do people searching Discover Customer Service jobs look for? The top searched job categories for Discover Customer Service jobs are:
Discover Customer Service jobs near you
Inside Sales/Customer Service

Inside Sales/Customer Service

Grover Corporation

Glendale, WI • On-site

Other

Posted 11 days ago

Job description

Inside Sales/Customer Service

GLENDALE, WI

Are you a self-starter?

Interested in a fast-paced manufacturing environment?

Enjoy problem solving and helping customers?

GROVER CORPORATION HAS THE PERFECT POSITION FOR YOU!

Located in Glendale, WI, Grover Corporation was established in 1929 and is the leading specialty piston ring manufacturer in the US. We ship our products around the world where they are used in large engines hydraulic cylinders, transmissions, air compressors, turbo chargers, shock absorbers and many other applications.

Here at Grover, we have an impressive team of employees that believe in and live by our core values of:

  • Customer first
  • Set-up others for success
  • Collaborative
  • Attitude of excellence
  • Deliver results

Experience:

5 + years of experience in a manufacturing setting

5+ years of customer service/inside sales experience

Duties Include:

Customer Interactions

  • Provide quotes to customers (include lead times)
  • Manage customer expectations
  • Proactively contact customer and alert of late delivery
  • Respond to customer complaints
  • Set up new customers in ERP and CRM
  • Update CRM and log calls/activities in CRM
  • Email customer apology with shipping tracking number
  • Monitoring and checking account portals for orders, returns, and quality alerts.
  • Discover customer needs and order patterns.
  • Follow up on quotes
  • Grow existing customer sales volumes

Create Solutions

  • Collaborate with engineering for new parts
  • Enter quote in CRM
  • Escalate issues to supervisor
  • Finalize order after acceptance

Problem Resolution/Customer Advocate

  • Collaborate with Quality on problem solving
  • Track issues on Return Material Authorization form
  • Log investigation in CRM
  • Locate jobs in process
  • Escalate issues to supervisor
  • Work with scheduler for delivery commitment
  • Manage quotes to ship requirements of the customer
  • Coordinate with the organization on new customers
  • Communicate customer needs to the organization

Team Grover

  • Back up team members
  • Assist order entry person
  • Attend feasibility meetings
  • Attend one-on-one meetings with supervisor
  • Attend daily roundups
  • Attend all employee meetings
  • Pursue personal development
  • Live core value

Apply