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Discover Customer Service Jobs (NOW HIRING)

Edible Arrangements Franchise

$13.50 - $17.25/hr

Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals * Assists customers in the selection and purchase of Edible ® products * Uses ...

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How much do discover customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for discover customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Discover Customer Service representatives?

Discover Customer Service representatives are professionals who assist customers with their credit card and banking needs through the Discover Financial Services company. They handle inquiries about accounts, transactions, payments, and resolve issues related to fraud, lost cards, or account information. These representatives often work via phone, email, or chat, ensuring customers receive prompt and accurate support. Their role is crucial in maintaining customer satisfaction and upholding Discover’s reputation for quality service.

What are the key skills and qualifications needed to thrive as a Discover Customer Service Representative, and why are they important?

To thrive as a Discover Customer Service Representative, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and knowledge of Discover's products and policies are typically required. Patience, active listening, and a positive attitude are essential soft skills for effectively addressing customer concerns and building rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What is the difference between Discover Customer Service vs Discover Customer Support?

AspectDiscover Customer ServiceDiscover Customer Support
Primary RoleHandling customer inquiries, resolving issues, providing product informationAssisting customers with technical problems, troubleshooting, and technical guidance
Required SkillsCommunication, problem-solving, product knowledgeTechnical knowledge, troubleshooting skills, patience
Work EnvironmentCall centers, online chat, email supportCall centers, remote technical support, online platforms
Common CertificationsCustomer service certifications, communication skillsTechnical certifications, product-specific training

Discover Customer Service focuses on general customer interactions and issue resolution, while Discover Customer Support emphasizes technical assistance and troubleshooting. Both roles require strong communication skills, but Customer Support often demands technical knowledge. Understanding these differences helps job seekers target the right position based on their skills and interests.

What are some common challenges faced by Discover Customer Service representatives, and how are they supported in overcoming them?

Discover Customer Service representatives often encounter challenges such as handling high call volumes, managing complex customer inquiries, and maintaining a positive attitude during difficult interactions. To support employees, Discover provides comprehensive training programs, ongoing coaching, and access to knowledgeable team leads. Representatives work in a collaborative environment where teamwork is encouraged, and resources such as knowledge bases and escalation procedures are readily available to help resolve customer issues efficiently.
More about Discover Customer Service jobs
What cities are hiring for Discover Customer Service jobs? Cities with the most Discover Customer Service job openings:
What states have the most Discover Customer Service jobs? States with the most job openings for Discover Customer Service jobs include:
What job categories do people searching Discover Customer Service jobs look for? The top searched job categories for Discover Customer Service jobs are:
Discover Customer Service jobs near you
Infographic showing various Discover Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Fruit Expert® - Customer Service & Production

Fruit Expert® - Customer Service & Production

Edible Arrangements Franchise

Roseville, MI • On-site

$13.50 - $17.25/hr

Full-time

Posted 5 days ago

Job description

The Fruit Expert® - Customer Service & Production Associate is responsible for creating the mouthwatering arrangements, dipped fruit™ boxes, and cut fruit for Edible® treat products, following proper operational procedures. He or she also ensures Edible® service standards are met and surpassed by providing customers with prompt service, delivering a WOW experience
Essential Job Functions and Responsibilities:
  • Build arrangements according to our brand standards
  • Prepare a variety of arrangements according to customers' orders or supervisors' instructions, following approved procedures and proper portion sizes
  • Selects fruit for arrangements
  • Wash, peel and/or cut various fruit to prepare for arranging
  • Package arrangements or dipped fruit
  • Receive and store fruit supplies, equipment, and utensils in refrigerators and other storage areas
  • Performs cleaning tasks in accordance with the cleaning standards and works as a store team player; Clean work areas, equipment, utensils, and dishes
  • Inform supervisors when supplies are getting low or equipment is not working properly
  • Remove trash and clean kitchen waste containers
  • Assist with receiving deliveries from vendors
  • Follows proper food sanitation and handling procedures
  • Demonstrates a strong understanding of product knowledge and quality standards
  • Welcomes and connects with every customer to provide excellent customer service
  • Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals
  • Assists customers in the selection and purchase of Edible® products
  • Uses effective sales approaches and displays strong knowledge of product line; Effectively converts customer inquiries into sales
  • Builds long-term relationships and builds the trust and loyalty of customers
  • Maintains customer service area and equipment in a clean and appealing manner
  • Responds to customer needs; Manages difficult customer situations in a calm and professional manner
  • Follows standards for merchandising, stocking, rotating and storing all products
  • Follows cash handling and register policies
  • Follows inventory stocking and recording guidelines
  • Takes responsibility to learn all aspects of the position
  • Learns and demonstrates creating the Edible® Experience
  • Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis

Job Requirements:
  • High School Diploma or equivalent preferred
  • Previous experience working in customer Service or food service establishment preferred
  • Excellent customer service and communication skills
  • Demonstrated ability to sell and up-sell products
  • Good math and money handling skills
  • Positive attitude
  • Enjoys working within a team
  • Enjoys working in a fast-paced environment
  • Drive and determination
  • Desire for personal and professional growth
  • Valid state driver's license and a clean driving record (if also delivering)
  • Computer skills including Microsoft software and register skills
  • Ability to lift, carry and/or push objects weighing up to 50 lbs.
  • Ability to stand, bend, reach and scoop throughout assigned shift

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