How to become a customer service analyst?

Successful Customer Service Analysts are experts in customer service best practices and have significant experience in data analysis. In addition to being computer-savvy, they should be self-starters and positive team members who demonstrate excellent verbal and written abilities. They should be familiar with statistical software tools such as SAS and Stata, and customer service software. They should also be capable of recognizing data trends and communicating relevant conclusions and recommendations to leadership. Most employers prefer candidates who have earned a bachelor’s degree in a business or computer-related discipline. Candidates should also possess at least two years of sales or customer-facing professional experience. You will also likely need experience as an analyst or breaking down data trends.